BIG TV — Very poor Customer Care & After Sales
Mavelikara, Kerala, India
Myself Arun Vijayan, from Kerala. I was a big fan of BigTV but now I will think twice before buying any Rel. Product. My smart card no. is[protected].
These are the areas - I believe - BigTV need to work,
First - Customer Care
* Very poor training to C.C.(customer care) Staff
After a long wait to get connected to C.C. - probable over 15min. - a C.C. Rep. pops up and stands by for service.
You ask him any question, his next reply will be - may I put you on hold, this was true for me in 7 out of 10 times. Sometime the hold may last for over 15 to 20 min, a new guy pops up and stands by for service, remember the first guy - where is he now, what for we where on hold - no idea.
The second one will have a bit bossy type voice - thinking he might help, we repeat the question, again in another 1 min., the very old question comes up - "may I up you on hold". Well this hold will only last for 5 to 10 min.
The C.C. Rep., pops back and says - Its a technical complaint - this will be informed to the back end. Do you think its for this answer we having been waiting. Ashamed of myself I usually, drop the call.
* Very low standards -- overall
Sometime if you are so lucky, when calling to BTV C.C., even if you select your preferred Language as English, to will land up in Telugu or Kannada C.C. of BigTV. Here these people will not speak a word in English or will not transfer your call to a English C.C.. You have to cut the call and start the process all over.
Have you ever heard old Chinese or Japanese people trying to talk in English - just try remember their English slang. I am so sorry to say but if you haven't experienced - try call BigTV C.C..
Second - 2 hidden technical complaints
* Select Button in BigTV Remote
After a software update from the vendor in April 2010 (last week if am correct), the select button in BigTV remote or the PIP (Picture in Picture) function where 12 channels are displaced in one screen have stopped functioning.
Now (as on 08 - Sep - 2010) you can only view the movies group, all the other groups have goen.
* Forced to see one channel first
Normally before April - when watching a channel, you press power button on your remote, there is a big time delay
for the STB to power down. Thats ok I can adjust with this. But the moment you power down the STB and restart, channel "100 - Preview" is a forced to view - channels. When compared with other DTH operators, this is not the case.
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