[Resolved] BigFlix — Bigflix Cheating customers

G

gijomath

from Hyderabad-Miyapur, Andhra Pradesh

Address:

Rangareddy, Andhra Pradesh

I have renewed my BIGFLIX DVD home delivery subscription on 23 Oct 2011 for 2 years (Offer renew for one year and get 1 year free). Later I came to know that this offer was online despite the fact that Bigflix has discontinued with delivery of DVDs w.e.f. 18th Nov’11.
I don’t have facility of watching online movies and I am not interested in getting complementary CD’s from BigFlix.

I am not sure if this is a technical problem or a fraudulent way to still try and get new customers for a service that does not exist.

I say it is a fraud as the offer was till 30 Nov, whereas bigflix decided to abruptly stop the DVD home rentals already on 18 Nov.

After paying Rs.3999/= I have send email (customer care phone number is not working, it seems they disconnect the telephone connection) to Big Flix Customer care and follow ups. And now when I log in my Customer ID is also not visible.

I have asked a refund due to the fact that Bigfliks is not able to provide me any services that I paid for from more than 3 weeks.

When the company has discontinued with delivery of DVDs w.e.f. 18th Nov’11 why they are giving online offers for the DVD home delivery till 30 NOV.

I request fellow consumers to come up with their comments, whoever else also got same problem with BigFlix. I hope someone in BigFlix watches and take care of resolving this ASAP.

Gijo Mathew
[protected]
[protected]@hotmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

T

tarun91083

from Gurgaon, Haryana

I have been a victim of Bigflix's fraud too...

Reply

C

Chandresh145

from Mumbai, Maharashtra

I also purchased same plan.
I ask for refund. They replied on 1st Dec 2011 that they will process & courier my refund within 45 days.
I still didn't receive my refund. Also, I'm not getting any reply from customer care team.

Reply

M

mbollepalli

I purchased the same plan last year 4000 rs. I have called multiple times and multiple messages to no respite.Isn't there a way to file suite??

Madhavi
[protected]

Reply

S

sudhir khera

from Pune, Maharashtra

I had taken subscription of Rs. 1/- as per atoot bandhan of Hathway broadband in sept. 2012, however I found the quality of movies not very good. I did not watch even a single movie. On 14/11/12, I got sms on my mobile that Rs. 249/- has been deducted from ICICI Bank credit card. I have sent mail to [protected]@bigflix as the tele.no.'s I found from google are either disconnected or wrong no.'s. I had not authorised for payment of Rs. 249/-, which has been wrongly debited to card a/c. I want the refund of the same asap. Sudhir Khera ([protected])

Reply