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[Resolved]  Birla Sun Life Insurance Co Ltd — NO TOLL FREE NUMBER- IT CHARGE FROM MY ACCOUNT

As per birla sunlife insurance company mail dated January 30, 2009 which state that "For any
further information or assistance, please feel free to contact us between 9
a.m. to 9 p.m. IST [Monday to Saturday] on our toll-free numbers
[protected] and[protected], or on[protected] [non toll-free]" . I
made a call at their customer care centre on presumtion that phone no. given
by them is a toll free no. and no charges will be levied from my mobile
balance account .

On Saturday[protected] at 7:03Pm I made a call at their (birla sunlife insurance company) toll free no.
[protected] from my mobile phone i.e. [protected] . By assuming that it is a
free call i made from my mobile but my prepaid balance get reduced. I
contact my telephone operator i.e relance communciation they told me that it
is not a free number and this number is free on MTNL/BSNL phones.And also
told me that the birla sunlife people cheated me. And told me to contact the
Birla sunlife people.

Then i again contact at the customer care of the birla sunlife regarding the
same problem. They told me that they are help less and told me to contact my
telephone operator i.e relance communciation ltd.

I feel very bad, cheated that my prepaid balance has been deducted from
account. I trust the birla sunlife but they people cheate me.

I want my money back.

If i know that the number given my you is not a toll free number, i will
call you from my MTNL number.

I want to know the procedure for taking the toll free number. Who are
eligble for the same ? And who will pay to the telpehone service provider
for their calls ?

Please help.

Please do something.

I check the balance but there are so many people who do not check the
balance. So will cheat so many people by advertising that it is a toll free

If the message is not clear, please feel free to contact me i.e. [protected]

I have contact to the customer care at birla sunlife, they people do not understand my problem.


Kamal Kalra
59-A Shyam Nagar
P O Krishna Nagar
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet


where i can search my policy number
i just want to know that where i can search my policy number.please give me reply soon.
Dear sir / Madam,

I have been recently taken insurance policy in your company but so far i am not getting the login Id ie.Mid & tid No.So i kindly request you to look into this matter and send me the login Id to view the status of policy statement.

With Regards,
(Policy No:[protected]
Hi Dear, Its clearly written there that its toll free for MTNL andnot for mobiles. u should have not called from ur mobile. Birla sulife agents r cheat i faced this and they take away tghe cheques and misuse in for their perosnal needs
Birla Sun Life has very smart agents who come to your door stesps when the insurance target for them is to be completed and when the surrender value is to be returned they need all the information on earth before giving you the information. After hearing the about the refund value they will not at all entertain you and not even try inform you in case if you have any problem in surrending the value. I am calling your call center since last three days as soon as your agent hears that they have to provide the information regarding the surrender of the value they try and harass the customer as much as they can one of the agent banged the phone down. Please review your sevices Birla has a great name in the market just dont wash of with such poor services shown. And if nothing can be done atleast say know to people who coming to your place to ask for new policies.
Thanks for the reminder. Please note the following communications. I have not recevied any replay from your representatives.
I am expecting money. Please remit back my money ASAP.

Thank you for your understanding and support.

Thanks & regards
Dharmbhat Bheemasenachar
Mobile : +[protected]

From: [protected]
To: mritunjay.[protected]
CC: jaidev.[protected]
Subject: RE: Please return the money.
Date: Thu, 12 Aug 2010 11:48:49 +0000

Hi All I have not received any documents. How do you expect me to return.
What I have received on mail is I have sent you saying name and DOB wrong.

Please check your mailbox, I have sent the mail on 23rd July 2010.

Also send me the bill and reports to my office address.

Thanks & regards
Dharmbhat Bheemasenachar
Mobile : +[protected]

To: [protected]
Subject: Re: Please return the money.
Date: Thu, 12 Aug 2010 11:52:15 +0530
CC: Jaidev.[protected]
From: Mritunjay.[protected]


Kindly provide us original document along with cancellation letter at branch, we will process it for the same, you will get refund after medical charges in a six working days.

Thanks & Regards
Mritunjay Singh
( Branch Manager)
Birla Sunlife Insurance Co. Ltd.
Kataria Chambers, Ist Floor,
Plot No.6, Above SBI Bank,
Sanewadi, Pune-411007.
Tel. No.[protected].
Mob. [protected].

BHEEMASENACHAR DHARMBHAT <[protected]> 08/12/2010 11:28 AM
To Jaidev negi <jaidev.[protected]>, Mritunjay Singh <mritunjay.[protected]>
Subject Please return the money.

Hi All
I am not reciveing any response from you. I dont understand why?
Please return the money. I shall meet you and discuss in person later.
Please do not ignore the mail. I do escalate to higher level next monday (August 16, 2010) if money is not transfered back to my account.

Thank you for your understanding and support.

Thanks & regards
Dharmbhat Bheemasenachar
Mobile : +[protected]

From: [protected]
To: jaidev.[protected]; mritunjay.[protected]
Subject: FW: Term plan detail
Date: Fri, 23 Jul 2010 00:36:31 +0000


Please re-check the name and date of birth. You have send the document to wrong person.
As I said, please cancel all the plans and deposit Rs.16, 660/- to my Citi bank accoiunt.

I shall come back from tokyo on 18th October 2010 and discuss with you for the new plan.

Thanks & regards
Dharmbhat Bheemasenachar
Mobile : +[protected]

To: [protected]
Subject: Term plan detail
Date: Thu, 22 Jul 2010 17:02:59 +0530
From: Jaidev.[protected]

Hello sir, as per our discussions about life covered of 50 lac. in Term Plan & single plan.

Thanks & Regards
Jaidev S Negi
Agency Manager
Birla Sun Life Insurance Co. Ltd(Aundh, PUNE)
Phone No-[protected]
Mob no-[protected]

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