[Resolved]  Birla Sun Life Policy No.[protected] — Freelook cancellation denial in harrasment mode

Address:

Dehradun, Uttarakhand

I had Bought a Policy fron Birla Sunlife , on 12th of Nov. i recieved the policy dated 31st December 2010 on 5th of January, when i recieved the policy it was a clear case of Mis selling on following points

1. The sum insured was told to be Rs.24.00 Lakhs , which is 22.50 lakhs as per policy documents
2. Allocation charges committed were 1% for the first year , which have been deducted at the rate of 3%.
3. Date of payment is 12th November 2010 , with the receipt number 22901417 , whereas policy commencement date is 31st December 2010.
4. 5% discount on premium was offered for the first year and for 2nd year it was 10 % and for 3rd year it was 15% and for 4th & fifth year it was 20% , as committed.

I approached Dehardun Branch , on 20th January and requested for Freelook Cancellation , As per the instructions of MR, Mamraj , i wrote a application for cancellation , which was duly recieved by Mr. Mamraj with a Birlasunlife stamp , I recieved a communication from the company that the policy was recieved by them only on 3rd of februry , i lodged complaint number 0478/BSLIC/10-11/Comp against my Policy #[protected] with IRDA , The comapny has communicated in refernce to IRDA complaint , which was registered on 1st March 2011, that my free look cancellation request was not with in the specified time of 15 days, where as i have already submitted a reciept from their Dehardaun branch , which clearly shows that they have recieved the free look cancellation application on 20th January 2011 , where as the policy was recieved on 5th January , which is within 15 days of the time allowed for free look cancellation.
The company is behaving in highly irresponsible manner and ignoring the facts , it shows how a cheater can be part of such organisation in pursuit of meeting their targets.
I am enclosing herewith the scanned copy of reciept for your kind perusal. Please help me to get this policy cancelled.

Best regards ,

Rajiv Vashistha
House No. G-3/139,
Sector-11, rohini,
New Delhi-110085
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