Blue Star 1.5 Tons Split Ac — * REFUND - URGENT NOTICE *

7 Reviews
 Thomas Win
* U R G E N T N O T I C E *

Dear Sreedevi,

Pls note, the repaired AC broke down again. Understand from my wife that your technicians filled in some gas in addition to the change of Fuse Before 24 hours the cooling has gone again. Only hot air is coming out now.

Now we are no more interested in BLUE star product replacement. We insist you to take away this faulty AC and refund us the purchased amount of INR 32, 000/- with an additional amount of INR 10, 000/- to cover up the additional costs on extended warranty and changing of burnt wires, all costs incurred by providing us a faulty product.

Appreciate your immediate action to refund us the money and take back your faulty product.

Delay in action from your side will land up in further complications. Therefore you are kindly requested to avoid unnecessary arguments and face legal actions which will definitely waste both of our valuable time and money.

Thanks & Best Regards,
Win Thoms
Operations - Manager
Mob # 009 6650 3806 386
" WLS " - For Total Logistic Solutions

Worldwide Logistics Systems L.L.C
(International Freight Forwarders)
Head Office, PO Box # 11392, Dammam 31453,
Kingdom of Saudi Arabia.

Mob : 009 6650 3806 386
Tel : 009 663 841 8632 (22 Lines)
Fax : 009 663 841 8631
Email :
Website :
Branches : Jeddah, Riyadh & Jubail
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From: wintom
Sent: Tuesday, August 11, 2009 8:26 AM
To: 'Sreedevi Kumar';

Hi Sreedevi,

Thanks for your reply to my below complaint. Pls note, before complaining to your corporate office, one technician from your Trivandrum agent came and replaced the blown fuse once again. As per our past experience, this faulty Air conditioner will definitely break down again ; they repaired it more than 8 to 10 times in the last six months since we purchased this unit. One of the technician advised that there is some compliant/manufacturing defect with this equipment that they could not rectify till date; this is the reason why it’s breaking down frequently. We are fed up, we now look for a permanent solution to stop the frequent break downs. This faulty AC is also damaging the concealed wiring costing us more. Twice we had to change the burnt wires, circuit breakers and switches.

Therefore, we insist BLUE STAR to replace this faulty AC with a new one or refund us the purchased amount of INR 32, 000/- with an additional amount of INR 10, 000/- to cover up the additional costs incurred by providing us this faulty AC.

Kindly check with your management and revert with a positive decision and avoid unnecessary/further arguments and legal action wasting both of our valuable time and money.
Best Regards,
Win Thoms
From: Sreedevi Kumar []
Sent: Monday, August 10, 2009 4:46 PM
To: wintom;
Subject: Ticket no. 36069 for complaint logged.

Dear Sir,

The below mentioned complaint is logged, ticket no. for the same is 36069. We would like to inform you that, the issue has been escalated to the concerned Area Manger. A Blue Star technician would get in touch with you as soon as possible.

Looking forward to help you.

For any further assistance you can also call at our Blue Star 24 hrs toll-free No. 1860-266-6666.

Thanks & Regards

August 10, 2009
The General Manager.,
Blue Star (Corp-HO)
Kasturi Bldg, Mohan T Advani Chowk,
Jamshedji Tata Road,
Mumbai – 400 020


Dear Sirs,

This is to bring to your urgent attention that we purchased a 1.5 Tons BLUE STAR split air conditioner costing INR 32, 000/- from your authorized agent in Trivandrum vide Invoice # PROD/08-09/111470 Dated 27-Feb-2009, . The Customer name is Mrs. Jicky Win (my wife), Kochumamootil House, Koyikkal Lane, KNRA 316, Kannanmoola, Trivandrum, Kerala, South India. Your agent details as follows:

“Geethangali”, Palliyadakkamukku, Pettah PO, Trivandrum, Kerala, South India.

Complaints started immediately after the AC was installed. Your above agent repaired the AC more than six (06) times in six months. It broke down yesterday also. Today morning they came and replaced the blown fuse. It’s understood from one of the technician’s that there is some major complaint/ manufacturing defect with the purchased air conditioner which they find it difficult to rectify. What we feel is that your agent is purposely delaying to rectify/replace the faulty AC until the warranty expires.

In good faith we purchased BLUE STAR Air conditioner since BLUE STAR was known as one of the best manufacturers of Air conditioners in India. The prices of Blue Star products are also very high when compared to competitor’s similar products. We now regret for purchasing BLUE STAR product.

Therefore we request your good selves to intervene in this matter and get the faulty AC replaced as soon as possible since your agent could not rectify the complaints permanently even after working on this faulty AC for six months.

In case, if we do not receive any replies this week, we will assume that you are not interested to resolve this matter. Then we will be forced to move legally/approach the “Consumer Redressal Forum” and bring to the attention of Media how consumers are being neglected/cheated.

We would highly appreciate your prompt and speedy action on this matter which is getting serious.

Kindly confirm action taken.

Thanking you,

Yours Sincerely,

Thomas Win
Worldwide Logistics Systems LLC
International Freight Forwarders
Post Box # 11392, King Fahd street, Dammam 31453 – Saudi Arabia.
Tel # 009 663 8418632 (22 Lines) ; Fax : 009 663 8418631; Mob # 009 6650 3806 386

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Complaint comments  6 Comments     Updated: Share0Tweet0Share0


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Empire H Shipping Ltd
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Yes recently I bot Blue star 1.5 ton split AC, with in 15 days got same problem after several complaints and followups they changed outdoor unit, I don't know how its work, I had very good opinion on Blue star earlier after seeing all this I need to think again.

1.5 ton Air Conditioner,Split Type — Break Down

Dear Sir,
I am very much surprised that Godrej like company not attened the call ,So many time I am calling regarding service issue.My cell No.[protected].
Please send your tech. as urjent basis.becouse machin totaly not working.
Address:98/3/2,Sarat Chatterjee Road.Howrah-711102.Nerest land mark.-Chatterjee Hut Buzar.


Kanika Banerjee
yes i am suffering from this type one month two time ac has got deffect
Thursday, July 05, 2012

M/s Blue Star Customer Care.

Subject: - Problem in split unit.

Resp. Sir/Madam,

We would like to bring to your kind notice that we are using your three split units. We bought two units in 2010 out of which one unit preformed very well & other was working but we were not satisfied with the cooling of our office in which it was installed.

We consulted your dealer & his team mates many a time came to our premises & washed the complete unit with chemicals but result were zero.

Even few days back they serviced the unit & try to convince us but result were the same as the office area was not cooling.

We were very upset with the performance of your unit as we did everything suggested by any one but suddenly we came across a person who pointed us that the swings were not working properly.

When we contacted your dealer he realized that the motor of the swing was jam & this is a rare case & they don’t have a motor to replace.

Kindly let us know how to get rid of this problem & would request you to replace the same free of cost because this is not our fault.

Also kindly let us know whether you are interested in a corporate deal as we require 10-15 units for our new corporate office.

Kindly do the needful & acknowledge the receipt.

Thanking You, We Remain,
Sincerely Yours,

For:-Ajay Trade Links Pvt. Ltd.


M/s Blue Star Customer Care.

Subject: - No cooling only fan works

Resp. Sir/Madam,

we bought split ac 4yrs back and now system is not cooling anymore only fan is working. Kindly resolve the issue at the earliest.

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    +91 22 6665 4000 [Corp HQ]
    Kasturi Buildings, Mohan T Advani Chowk, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
    Blue Star 1.5 Tons Split Ac - * REFUND - URGENT NOTICE *