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[Resolved]  Bogus Call From ICICI Customer Care — Bogus call from ICICI customer care

Today Morning I got a call from ICICI Customer Care and they said your credit card is used bogusly to book airplane tickets. We request you to provide the details of your card and w'll cancel your card and the call was transfered to a lady employee and she is asking all the details.

Note: As I have read the rules and regulation of ICICI and HDFC they have clearly said not to disclose your secret digits or card number to anyone.

So, I was asking all sort question from
1) where you are calling
2) As per the policy of your bank we are not suppose to disclose our personal details, then why you are asking us.
3) if you are calling from customer care then you must be knowing all my details then why i should provide my details.

I was keepon asking the question, suddenly she disconnected the call. Then I called ICICI Customer Care and enquired abt credit card and I found that was a bogus call.

Again I called the same number which I got call but this time it was switched off.
I found from the website that number belongs to

State : MUMBAI
Bogus Customer Care number : [protected]
Service Provider : TATA Docokomo

So, Peoples of India please be aware of all sort of non-sense and **)# callers. Please be aware and need to educate the people who are unemployed and be pacient when you received this type of calls.

Atlast I'm not sure whether ICICI bank itself playing like this??????????????????????????????????????????????


By friend.
Muhammed Thameem. S
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

Comments

Hi,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "704822" in the subject line.

Regards,
ICICI Bank Customer Service Team.
Madam/Sir,
On 2nd Dec 2010 at about 07.50 PM I recieved a call on my mobile number from following number
+ 91 [protected]. The calling person told me that he is from ICICI Bank and wanted confirm from me the use of my ICICI credit card number for purchase of Kingfisher airline ticket amounting of Rs.7000/- when I told him that I have not use my card, he asked me to block this card and he can revert back the payment done. For this he transferred the call to his female collegue who asked me many details and also asked my check mail. They were having may data like my past transactions on the card, etc. so believed them. Immidiately after disconneting the call I called to ICICI customer care number [protected] at informed them about the call but they informed me that nobody from ICICI had made any call to me. Understading this I asked the ICICI person to block my card but before blocking somebody had used my card to purchase something (possibly tickets) from easytrip planner for Rs.10, 374.00.
ICICI bank person told me that they can not revert back the payment but can block the card. And on my advice they block the card.
Again in few minutes I got call from ICICI bank (this time it was geniun person) whom I had told to block my card. The person told me that within few minutes ICICI got call to send me a replacement card. This time they got suscipicious and called me to check. I had not asked for any replacement of card.
I reguest you investigate this case and save future crimes. The phone number and timing as well as purchase details will help you a lot in this. I am willing to co-operate you in this investigation.
Please take this as serious because on google search I found that many people were duped by these fake ICICI customer care with number [protected]
I have given complain in Dwarka south police station at Dwarka sector 9, New Delhi.
Again today 03/12/2010 at about 4.20 pm I received SMS from same fraud ICICI customer care ( + 91 [protected]) on my mobile ‘Dear Customer your Credit Card XXXXXXX has been blocked as per ur request. Regards ICICI BANK. (message center [protected]) The as per message details time is 20:17:52 on 021/12/2010 but I received SMS on 03/12/2010 at 4.20 (approximately). I checked this number [protected] on google search and found that many others have received calls from this number claiming ICICI bank customer care and were duped. I am surprised that why ICICI bank is not taking this seriously and acting fast to catch these culprits. Chances that somebody from your bank is also involved in this scam.
Hope you will do proper investigation and book the culprits.
Yours
Jitendra

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    Tamil Nadu
    India

    Complaint categoryCategory: Credit Cards
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