[Resolved]  Bonanza Portfolio Ltd — Bonanza Prepaid Brokerage Cheating

I opened a Dmat A/C in Bonanza (branch - Anna salai, Chennai).

To open the A/C, there are two checks (Rs. 5000 each) have been collected from me and was told Rs. 5000 for BSE and Rs.5000 for NSE by executive. From that, Rs. 5000 only credited as my margin to BSE. Without my knowledge, the other Rs. 5000 has been paid to prepaid brokerage to Bonanza by the Bonanza executive.

I have spoken and mailed to the branch Manager for transfer the prepaid brokerage to my margin, he only expressed deep regret for that mistake by his team person. But he said there is no such option to transfer the prepaid brokerage amount to my margin and assured that he will do trade for me for that brokerage Rs. 5000/-. How can I trust him after this mistake happened? And I wanted him to close my A/C and return my amount. For that also the manager doesn't accept.

I wrote mail to [protected]@bonanzaonline.com, [protected]@bonanzaonline.com. There is no responses.

How to proceed further? Shall I move to sebi complaints or approach organizations such as www.naavi.org. Please help me