[Resolved]  Book My Show — Regarding refund on online booking

I have booked 2 tickets for movie "Bol Bachan" on 16th July 2012 around 8Pm or 9Pm show for seat no J13 and J12 for the same date at DT Star Mall, sec-30, Gurgaon through Axis Bank
Debit card, after completion of transaction I have received 2ticket confirmation on my mail and phone. When i checked my bank statement, the amount of rs 333 was deducted 2 times from my bankstatement.so Plz check and solve my problem asap.

Dear Sir / Madam,

This is Rana Masud Hosen living at Kolkata. I 've booked 5 tickets on 05.11.2012 through www.bookmyshow.com website of fame cinemas (South City Mall) Kolkata, for the Movie Jab Tak Hai Jaan Dated on 13.11.2012 In between 4.00PM- 8.00PM show.
I ve paid money Rs. 2375 through my AXIS Bank Debit Card. They have deducted money from my bank account & I even got a confirmation about movie tickets which I took a print .
I went to fame cinema with my family . When i produce the ticket to the ticket counter they told me that the ticket was not confirmed. I talked to their Cinema manager he confirmed me they didn't got any confirmation regarding my tickets booking from bookmyshow.com . Even they swipe out my debit card on their machine to check and he confirmed me that no balance has been deducted from my ACCOUNT & I've also called your no [protected] consistently to talk there customer care but no one picked my calls. i returned with my family.
For some official work I went outstation. After I came back I found that the Amount has been deducted from my account.I expect you to refund back the money to my account.

i tried to book my tshirt online but its not going through...

i booked the tickets for the movie raanjhanaa 22nd june 2013 morning 9:00am show...d amount was od 240...but the amount wasdeductd from ma account twice...i had recieved a message fm book ma show dat the money will b refunded back to me..., but there are no such changes in ma account..i want u to take quick action for this, n also respond me soon fr d complaint.i expect u to refund me ma money as soon as possible.

They have offered buy one get one ticket for Master debit card and it is one time offer for Master Card. I avail that offer and book tickets and the transaction was unsuccessful and when i try to book again the offer is not coming up they are arguing that it is one time offer and so you cant avail that for the second time they are taking count of the unsuccessful transaction too this is ridiculous

Dear Mkarthiiece,

We are glad to be an integral part of your entertainment experience. Your concern is very important to us and we would like to know more about your query. Please share a contact number, where we can get in touch with you and help you out.

We want you to have a pleasant experience while booking tickets with us.

We really appreciate your patience and cooperation.

Thanking you.
Team BookMyShow

Hi Bookmyshow Team my number is [protected]

Hi
I booked my tickets for an event on bookmyshow.com on 10th. i got the confirmation, the transaction happened from my account. and today on the 13th i recieve a call saying my ticket has been cancelled cos the layout was incorrect plus the bookings have been closed.
its not a matter of the money (which they anyway have to refund me), its the matter that my closed ones will miss the show in which i am performing.

its not that i have never booked tickets online on bms before, but this time it is highly unprofessional.
there should be a legal action against it.
it is violation of consumer rules.
the ticket it self states that there would me no cancellation or refund then how can they do this ? pls explain this to me

Nk

Dear angelnk,

Your concern is very important to us and we do understand your view on the situation. We would like to know the exact event your are referring too. Please email us your concern and contact number at [protected]@bookmyshow.com so that we can investigate further.

We sincerely regret the inconvenience caused to you.

Regards,
Team BookMyShow

Dear angelnk,

We do indeed understand your view on the entire situation and sincerely regret the inconvenience caused to you.

We truly value your emotions attached with the event and understand your desire to want your close ones to watch you perform. Please email us your concern at [protected]@bookmyshow.com and we would like to get in touch with you.

Regret the trouble caused to you and look forward to serve you in future.

Thanking you.
TeamBookMyShow

Go to hell Mr.Bookmyshow.com you are a fraud and cheater. i don't know what the types of your bad system. give me my own money.

i booked six tickets for movie "Dhoom 3 " on 17th december 2013 at PVR:elante mall(chandigarh) through jk bank net banking. After completion of transaction(total amount Rs 1301.10) i didn't receiv any ticket conformatiom. i got a message from book my show telling me my booking for has failed and told me that they wil return me Rs 1301.10
i didnt get nythng til date.i hav calld them up so many times but evry time they told me that they had processd my refund of Rs.1301 Plz solve ths issue as soon as possibl.

i booked six tickets for movie "Dhoom 3 " on 17th december 2013 at PVR:elante mall(chandigarh) through jk bank net banking. After completion of transaction(total amount Rs 1301.10) i didn't receiv any ticket conformatiom. i got a message from bookmyshow telling me my booking has failed and told me that they wil return Rs 1301.10
i didnt get nythng til date.i calld them up so many times but evry time they told me that they had processd my refund of Rs.1301 Plz solve ths issue as soon as possibl.

I booked 3 tickets using bookmyshow and make payment through Gift Voucher. However, transaction failed but amount got deducted from my Gift Voucher. I called Customer care to be told that Gift Voucher money would be refunded back after 4 hours but it didn't. I called on Customer care number to confirm about failed transaction and they told me to keep phone on hold and disconnected my phone. Then I called back on Customer Care and concerned person told me that he will call me back in 15 min to update on status, again that never happened. I had to call customer care again and was informed that technical team is facing some issues and we cannot tell how much more time will it take. I am fed up with this kind of poor service. If you have SLA of 4 hours, why do you want customer to wait longer and bear with your poor servicing and technical team.

When ever I try booking movie tickets through my ICICI coral credit card it show "
Sorry, we can`t proceed with the booking for this offer since the Total Number of Tickets for Today has been exhausted OR You may have applied it to an ongoing transaction which is not yet cancelled. Please try again after 20 mins. For any queries please write to us at [protected]@bookmyshow.com. (#-4011)"

I mean why would then the credit card companies offer these kind of facilities when you guys are failing to cater. This is very disappointing if it shows on every attempt.

I want to understand why this happens? if it is technical glitch then please resolve this ASAP if not then this should be escalated to the top management of "BOOK MY SHOW".

If you guys are ignoring this mail then I'll proactively write to the management (Mr. Ashish Hemrajani) of Book My Show.
Need a quick answer.

Booked 4 tks through this site at kolkata by net banking . The amount deducted but there it failed. This is not the 1st time book my show is having some problem there are other time also. This is completely a fraud site.never should anyone go for tickets.

prabir maitra

i had book a ticket 2 tickets of bang bang movie dtd 12th oct 14 at manohara cinema dhule, My transaction was completed and account is deducted but i didn't receive my booking confirmation neither refund for the same.
pls look in to the matter,

i booked two tickets at pondicherry on 01/11/14 .transaction has happened on my sbi account of rs 224.94. bt i didnt receive tickets.plz refund ma amount. my mail id is [protected]@gmail.com.mob num is [protected]

Still no refund from bookmyshow. On 25.11.14 I booked 4 tickets for interstellar moive dt cinemas saket through debit card. Amount deducted from account but tickets not booked. You are requested to refund amount immediately.
Thanks
Kavita Pasbola Mob [protected]

Book my show is a "worst" site for buying or booking movie tickets or merchandise... They are not the reliable ones and have the customer executives as mere phone handlers and not the problem. Its useless to book through this site and i would recommend everyone to stop using this site completely until they understand the value of a customer and still i am waiting for past 20 min talking with customer care excutive. Even not connecting from past 20min to customercare excutive.

* worst customercare service from u *

Useless fellows of customercare excutives