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[Resolved]  Brandmile.com — DEFECTIVE SHOES RECEIVED

I recently ordered shoes manufactured by this label called 'STOFFA' from BRANDMILE.COM.
i receieved my shipment on time but when i opened my package..the shoes were defective.the ecorative pieces were broken and had cracks.

i placed several complaints with BRANDMILE.COM..but till date i have receivedd no reply back from them.let alone refunding my money or replacing faulty products they have not even acknowledged my grievance..this kind of customer care ..is just 'UNDONE'!

DEFECTIVE SHOES RECEIVED
DEFECTIVE SHOES RECEIVED
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  6 CommentsShareTweet

Comments

Dear Flapjack, we are sorry to hear that. We have check our e-mail logs at support [at] brandmile [dot] com and could not find your complaint. Would you mind sending us an e-mail stating your order number and copying this case? Many thanks, brandmile team
finally my complaint was addressed by brandmile.com and they have refunded my money.i have no issues with them now.
Hi,

This is Hersh Kotecha from Stoffa .. we have just been informed of your complaint today. The white cermaic stone seems to have broken at some point in transit or during handling by one of the stores we retail our shoes at. We regret that it has reached you in this state. We request you to send the shoes to us and we will get it new stones replaced free of cost and send the shoes back to you. Please be assured that there will be no defect in the shoe. We apologize for the inconvenience caused.

Our address is STOFFA, C/o Pazazz, 6/12 Grants Building, 1st Floor, Arthur Bunder Road, Colaba, Mumbai 400005. Tel :[protected]

Thank you.
brandmile has refunded my money.i don't have any further complaints with either brandmile or stoffa.
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i reuqest adminsitration/[protected]@https://www.consumercomplaints.in to remove this complaint as my issue with brandmile has been resolved.
I just received my shoes tod and I must say I am so disappointed. The shoes are defective and torn at several place. This kind of service is totally unprofessional and unethical. my order no. was BM8V97VX. Please look it up immediately and either replace the product or return my money.

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