[Resolved] BSNL Broadband — Incorrect billing
Please forward this complaint to relevant authority.
In september 2008 I had booked a broadband connection with Rs 250/- home plan (limited usage of 1GB). In 7th nov 2008 I had submitted an application for converting my broadband home plan to Rs 750/- (unlimited usage). The SDO Mr. A.K. Dhulia told me that this process will take 3-4 days. After 1 week I went to BSNL office and ask Mr. A.K. Dhulia about my application, then he told me that your home plan of Rs 250/- is converted to Home plan of Rs 750/- and now you can use as much as you want. In Dec 2008 I got a bill of around Rs 7, 816. When I went to BSNL office, Mr. A.K. Dhulia told me that it was according to Rs 250/- plan (limited usage) and told me that your plan change was registered on 24th of nov. I requested them to recompute the bill according to my selected Rs 750/- plan but they refused and behave very badly.
I don't have any idea that why they are giving incorrect or incomplete information to us. when we ask something about broadband plan to BSNL office they do not give correct information even do not give full discription about broadband plan. If they people are not provide information to us So, where can we people go to get correct information about BSNL. I had also suggested my freinds to get BSNL connection but if your peoples showing this rude behaviour then i will never suggest a single person to take BSNL connection in future. My father is a pentioner and he is not able to pay this huge amount.
I request you to investigate this matter and help me in this regard.
It'll be highly appreciated if my request is fulfilled.
Ravinder Rawat s/o
Vijay Pal Singh Rawat
Defence colony, Najibabad road,
Uttarakhand - 246149
Complaint marked as Resolved Aug 14, 2020
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