[Resolved] BSNL Broadband Service — Internet cum Landline phone problem all the time
I, Neeraj Kumar Garg phone number[protected], Bathinda , Punjab , having broadband service from approx. 10 months and landline phone from over 6 years and i paid off full amount in advance for the Modem. Since i got your service i used to have approx 1400 Rs. unlimited Plan which i had to transfer to low speed which costs approx 700Rs Per month because of on going internet disconnectivity issue. Everytime we have to complain between your landline and internet broadband service complaint center. I was in india for 6 months when i made multiple complaints to your Center located at Gole Diggi Location, Peeli Kothi at Thandi Sadak and also at Main Exchange near Court at Bathinda City Punjab. If you can't trust please check out your complaint record I am sure you will have in your database because of complaints are being recorded on to IVR.
Most of the time they said we had to change the wiring which they did or had to say its not working due to some Maintenance or difficulties. And on top of that some of the engineers i dont know where they are getting knowldege told my wife to not to turn on the Modem when they don't use it otherwise it won't work properly. I dont understand the fact how the heck a datacenter can work 24x7x365 continuously turning on all of the Servers, Routers and swtiches. I am working also in a Datacenter in Canada, for me if i would be an illetrate or uneducated or non-technical person, i can take the crap whatever your engineers they told to a customer. Being a customer i dont expect we get this kind of service every day even you are not able to access internet 30 min in a day out of 24 hours. If thats the best service BSNL is providing then why would we have to pay full bills. Same story again and again Yellow light blinks on and does not stable, means you dont get internet connectivity at all.
Its a hassel to going back and forth between landline and Broadband service customer care.Because landline customer care says , phone is working fine nothing to do with the internet. and broadband customer care they say if there is no phone service internet wont work properly. We are not damn crazy, thats the way internet works atleast in india.
Would you please give me the specific reason beyond what technical staff stays " Internet wont work properly if you turn on Modem continuosly" Is there any Rules and Regulations which specifies Modem does not stay turned on for 24 hours. Now its third day i am not able to speak to my wife on internet!
Please get back to me if any one of the GM or Manager can, who is atleast technical in Punjab terrotairy or have time to discuss this matter or troubleshoot the root cause to provide the best solution.
Thanks & Regards
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Aug 14, 2020Complaint marked as Resolved