[Resolved]  BSNL — Shifting from banaswadi

Hi,
I had a similar experience with BSNL Banasawadi exchange 8 months back.
I applied to shift my phone from Malleswaram to Banasawadi and all the process have been completed in Malleshwaram office and it came to Banasawadi office. Even after the work order has been dispatched to the JTO of my area, he didnt turn up to give the connection for 2 months.
After 2 months of wait, I decided to terminate the connection and gave application for the same. This was a connection with Broadband and I had to get some deposit amount back. I'm not aware till now what happened to my money & connection. They have not even send any notification to me.
But at the same time I was availing an excellent service+customer care from BSNL Malleshwaram office, so, its not about the whole BSNL workforce, but a category of ppl who dont want to get adjusted to the competent world of today ! they're cutting the branch they sit on,

Best Regards,
PMG

I agree with you some extent, becoz I dint see any BSNL employee doing justice to their job. I requested for transfer of broadband cum telephone connection from BTM Exchange to Banaswadi exchange. I submitted request form on 30th April 2009 and process completed on 6th May 2009 from BTM Office(They said so).

After so many follow-ups with KR Puram exchange and Banaswadi offcie, finalyy I got phone connection on 30th of Aug and ther line man told Internet username and password would be given on the next day. I waited till 12th Sep 2009. When I reached the KR Puram exchange, got some surprises. The line man updated records as 3rd Aug connection was given. On top of that 2700/- bill for the term that I dint get the service. So I asked for justification they said pay it now we can waive off monthly basis. So I was not interested to run behind the office every month for waive off ... requested for cancellation and surrendered phone and all. For another surprise today(30th Dec 2009) I received a letter from BSNL banaswadi stating payment due from July ... 4100/-.

So guys be careful and get ready for surprises.

Regards,
Raj.

BSNL Customer care really sucks.. I gave telephone shift request in August. It is still not shifted.

I have called them 100 times.. they dont know what they are doing.. They are !

BSNL really is a pathetic service provider it's banaswadi and kr puram exchange inspite giving number of complaints they don't even bother to check out the phone. I went till the AE level and DGM level but no action was taken no doubt why BSNL is making losses today. It should be dumped in graveyard.

Me too Facing the same problem. They are the worst people in this world. BSNL is good for nothing. They dont mind about the customer just simply they are enjoying the govt employment and does not bother about the complaints and customer care.
It is better not to have a phone or broadband connection from BSNL. This is the worst of all worstest telecom services in this universe.
No blood customer care no responsibilities at all...

People this is a warning just stay out of this . They will make u fool. They dont ever mind your concerns. They are just goverment employees worthless people of India.

The customer interaction and responds from BSNL employee in BSNL offices are terrible. First of all the feel like they are working for nothing.Getting informations and solving issues with BSNL is hectic. The customer care numbers and AO telephone numbers are for just for formality. No one will attend enquiry calls.