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[Resolved]  BSNL, ERNAKULAM, KOLENCHERY — POOR SERVICE

I AM HAVING LAND LINE NO:[protected] and a broadband connectivity taken in June, 2009.

In the pretext of doing underground cabling & for smooth Broadband connectivity, cabling is done in a disturbing manner (cabling joint box is not well fixed and is hanging in front of my front wallside., cabling not done on a straight line from public road/just about 6 inches deep in the soil etc., No earmarking done so as to locate the underground cabling leading to disturbances for our agricultural activity in our land fearing breakage of the line. Since no earmarking is given to distinguish the undergroung cabling, we had to pull it up from one side and keep it atop the surface while ploughing the land for farm activity and the line got broke on 11/06/2009 . Complaint was registered in person at Kolenchery Exchange on 12/06/09 at 10 am and one lineman came to the site and gone without repairing the cable. He advised to deposit the repair charges Ist to the Exchange, which is the point of dispute now. Since the cabling is done wrongly even disturbing our farming activity and not as per the BSNL guidelines, it should be duty of the BSNL to replace/repair the cabling without any billing to the consumer. Now the phone is working due to our joining the cables manually by ourselves, which may not last for long.
Hope the problem will be attended to our satisfaction at the earliest.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet

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dear sir, consumer no.92026214 alicegeorge bsnl kadavoor last6 months my internet.conection not working i complanit many time in the costomer care ernakulam but still the problom not solve so plz attend and make my conection proper hope theproblom will be solve attend to our satisfaction at the earlyest thnaking you george mathew
Yes their is similar neglabile for my phone also.I and my wife staying alone at home .I am a retried Govt.Service person.I call from neighbour phone three time and I told my phone in not working, Their is no one come and attend the complaint.I am survieing with private mobile service on now.

Tel:No.2763501
sir,
If you have any complaints reg broadbabnd/landline under kolenchery telephone exchange, please inform the subdivisional engineer external ph:[protected], JTO- [protected]/0400,
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dear Sir/Madam,
I Am having a landline connection[protected] in the name of Sindhu Paul. This phone is not working inmost of the days in a month. On fault registration, technician will attend the complaint & rectify it.But very sorry to say, within few days or sometimes the same day itself again became fault.
I Have to depend either Mobile/neighbors phone. I am paying the bills up to date.Please look into the problem very seriously & kindly do the needful to solve this issue.
Thanking you
Paulose.K.T
Dear sir
I would like to inform you that my land no[protected] is not working for the last two month inspite of repeated complaints to our telephone
exchange no action is being taken to rectify the fault. kindly investigate and do the needful to rectify the fault as soon as possible.
my telephone exchange is mangalathunada, mazhuvannoor (kolencherry division).
Please do the needful.

Thanks & Regards

BIJU YACOB

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    Bharat Sanchar Nigam [BSNL]
    Customer Care Service
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    41%
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    5985
    Bharat Sanchar Nigam [BSNL] Phone
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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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