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[Resolved]  BSNL Evdo Internet Data Card — Customer care personnel are very irresponsible, deliberately disconnect and hang off the phone so that it always comes busy.

Dear sir/ Madam,

My name is Dr Suresh Kumar and I am going to complaint regarding the BSNL customer care service. I bought BSNL EVDO internet data card 3 months back. Since then very rarely I was able to talk to any customer care personnel. I have 2 customer care numbers[protected] and[protected]. The first one keeps ringing and no one picks up and the second one is busy all the time. During these 3months, only twice I was able to talk to customer care personnel in spite of repeated uncountable attempts of calling spread over period of weeks.

Even when I connected, customer care personnel talks very rudely and does not pay any attention your problem. They seem to somehow ignore you and also they lied to me once. I totally ignored this situation until today (14 July 2009) when I was very upset by their behavior.

My BSNL EVDO is supposed to have 2 mbps speed but for the last 2 weeks it’s very slow (even less than 126 kbps). To know the reason I called[protected] and the customer care personnel did respond this time by picking up the phone but instead of answering question he just gives another number which happens to be[protected], which is the same number I attempted several times in the past, which is always busy. But on 14 July 2009, the second number was not busy and the customer care personnel answers the phone.

As soon as he understood my question he hangs up the phone and then he makes repeated attempts to check whether I am still online. I deliberately did not hang up my phone to know what was going on. After 6 minutes, I disconnected and tried again and it became busy thereafter. It is very obvious that customer care personnel are not doing their job.

I am very disappointed by this behavior. I hope someone will attend to this and try to solve the problem.

Thanking you,
Dr Suresh kumar
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  19 CommentsShareTweet

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i want datacard for bsnl internet service
im roliek george the same thing happens with us also... myself n my friend sajid bought a bsnl evdo data card which is supposed to provide 2 mbps... n the worst part is its not even providing more than 200-300kbps... is it a fake service offering 2mbps and making the people fool????? the respective authorities should take action to solve the problem soon...
BSNL does not believe in service. It does in leisure. Make a call to their customer service number 1504 and you can listen to a carnatic music concert for an hour. Then dont believe in interrupting you, even for assistance.
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Dear sir, I have an EVDO data card and i have very problem for speed in makarpura, Vadodara. Pls. crrect the problem.
I purchased a BSNL EVDO three days ago. I was told by BSNL that I will be getting 3.1 MBPS speed. I am not seeing even 25 KBPS speed. I am not able to access anything on my internet. Please help. I am not getting any positive response from BSNL.
sir evn ive purchased nic card and right now since last two months connectivity is down. I was told by BSNL that I will be getting 144 kbps speed. since lst two to three months I am not getting even 20 KBPS speed. im not able to do any thing on internet due to such less speed. Please help.
http://www.earnparttimejobs.com/index.php?id=2544990
sir
i from to jalandhar(birring). i am use to evdo in nine month. starting two month evdo speed good but later is very slow 3kps to 12kps. evdop in two signal catching.
sir please my complaint flow
sir, i am very much dissapointed at this evdo data card it just becoming useless and fake.
i live at guwahati and very much dissatisfied about the evdo service
it was told that the data speed was upto 2 mbps but till now i have not seen the data speed has been rising to300kbps
i think i just wasted my money, and also giving the monthly rental of 717rs.
its a request to make bsnl evdo more more better so that our money as well
as our time doesn't be spoilt like that.
please take an action don't just ignore it
thank you
Is there any method for disconnecting evdo data card service for certain period?if somebody know please tell me, my email id is [protected]@yahoo.co.in. I want to disable the connection for three months as I will not use it.
hello
sir
i purchase bsnl EVDO 16 of march . but i not getting EVDO signal and it run on 1x speed what should i do i am Kamptee dist: Nagpur . i go kamptee exchange they told me hear is no base station of EVDO .
this is dheeraj kumar

my problem no body can solve, my data card is not working, bsnl cstmr care no responding,
i am having 3G moble i.e., HTC T7380. I got the message for switching to 3G services for an additional charge of Rs.25/- pm. I sent the message sms to 58355 but I got the message 'sorry, the format is not correct. Please contact customer care' Please guide me for the same.
69701Thanks
Hi,
My situation is also same, i bought the BSNL dat card 2 months backs and since then hardly my speed goes till 50 kbps which should be 2 mps. Am trying to disconnect this connetcion as mine is unlimites but am not able to use it at all so please help me, i want to cut this connection but none of the customer care service centers provides any response to my request wither they wont pick the call or they just hang up providing some other number.

Pleaseeeeeeeeeeeeee Helllllllllllppppppppppppp
getting the fluctuating speed of 30 - 90 kBps. I have purchased the EVDO USB Dongle of 2500(Prepaid). And without any further recharging, i am able to connect to net. But now i don't know which scheme i m using right now, so that if it's not Unlimited i can convert it so. How to check account balance? I have tried the ip address as said in some Web-site links.
I also purchased a 3G data card no. [protected] from BSNL on april 2011, after being fooled by their advertisment gimmicks which promised high speeds on their data cards, but to my utter dismay post purchase of it, the reality was indeed something else,

I hail from Agartala, tripura and from the same house where i use to get amazingly fast speeds on my friends tata photon+, the bsnl 3g data card is able to give only 2 or 3 kbps speed. which makes even a fast to load, site like Google appear only after waiting several seconds..and better not to talk of the other high graphic sites..with videos and all...
I am so dissapointed and frustrated with my decision, is this the kind of service one expects from a PSU run by the GOI...
i would also like to know, whether there is any remedy for this problem or i shall dump this data card in the nearest garbage.!!

Subrata Debbarma
e-mail:- [protected]@yahoo.com
Mobile no. [protected]
sir,
i did recharge on 2nd august 2012. but when i checked balance. its showing that your unlimited net pack will be expired on 17th august, it should expire on 27th august 2012.I talked to customer care but they are not responding so please help me
Sir,
I Aleem Saeed Khan informed that my EVDO No[protected] is not providing good speed not more than, 32 Kpbs even some time 0Kpbs please resolve my problems I am operating Internet in Meenambakkam area of Chennai. Tamil Nado 600027.otherwise return my Recharg amount of Rs 750/-I am also unable to made complaint because there is no any customer care for EVDO Service. Bogus services of EVDO

ALEEM SAEED KHAN
Cont No : [protected]
BSNL customer care official never attends to the issue, the other day after calling for about 25 times always shifting from one number to the other finally they recieved and when I wanted to give the complaint the customer care representative told me that the complaints cannot be taken.

From past 1 week there is almost no or poorCDMA/EVDO signal in ashoknagara area pincode(575006). Please rectify this.

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