BSNL Kalyan — Broadband connection down

 
12 Reviews
India
 lisbonrebello
I have a 750UL Plan for Dataone connection in vasai and im using this past 3 years.
Since mid of Feb 2010 the ADSL connection is not avaliable on my number[protected].
After inquiring at the Papdy Exchange the officer at the exchage said that the cable was been cut and robbed and the connection will be restored soon. Its past more than a month now. I again inquired on 10th March 2010 and got the same reason as the cable was once again stolen. Again a lodged a comlaint and had been to the papdy exchange on 13th March 2010 and got a reply that there are some technical faults and we are looking in the matter.
Even though visitng the exchange or lodging complaints this is not working and im compelled topay a hefty rent of Rs750/- + Taxes even if the services are not available
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Comments

the broad band serviceprovided by BSNL is seems to be below average. Every time the consumers are facing server problems of BSN or now and when the service is disconnected and the reason is not known. Whereas we are paying full telephone bills. Attempts to be made to provide good service to the customers
what is wrong with bsnl yar... for the past 1 month we dint had r net nd fone connection and nw wen its workin its so irregular.. i cnt work continously.. d net disconnects aftr every 5 to 10 mins...
I presume almost most of the people suffer from the bad Bsnl Broadband services. The connection breaks down at least once or twice a week. When enquired the standard reply is given that some highway construction works have broken the cables or there is fault in Kalyan.
Whenever one dials the toll free customer care number, one lady informs that this is only for the Pune customers and should enquire locally.
No Bsnl office care a damn.

I find only alternative left is to privatise BSNL.
Same here! Hi this is J. Dias, (BSNL[protected]xxx) and I am an unsatisfied customer of BSNL. This is the 2nd time in this month (March 2010) the main cable of BSNL in Vasai is stolen/broken. I have almost given up on BSNL’s disgusting service. No efforts are been taken to improvise things what so ever as per my experience. Even I am using broadband service which is charged in advance (in previous month's bill) and there are huge down times for the LL and internet. GUYS THIS IS TOO MUCH, WE NEED TO ASK FOR SERVICE CREDITS FOR THE PREMIUM WE PAY AGAINST THE SERVICES WE USE WITH SO MANY ISSUES AND A HORRIBLE CUSTOMER SERVICE (SORRY, NO CUSTOMER SERVICE/SUPPORT AT ALL).
These guys (BSNL) don't even have an alternate no. for the fault booking, other than the 198 which has to be dialed from a BSNL phone only.
I also stay at Vasai and experience same issue during during the said period and there is no adjustment in bill and have to pay full bill as per 750 UL plan. Once, there was delay to pay bill from my side they have discoonected the line and asked to pay bill first. For bill payment, BSNL expects to pay timely but if there is break in service from BSNL side, they are not doing any adjustment. This is totally a worst customer service. BSNL should not charge if they fail to provide services due to any reason from their side.
Dear...

I am also facing the same problem. Broadband line is disconnecting every 2 mnts. Paying about Rs. 800 every month. All these happening because of "anguta chap" technicians in BSNL centers all over India.

In Vasai area they have a strong link with private "internet providers". They need money not the customer satisfaction!!!

dyclobs
Really the broadband connection of bsnl is available only 3/4 hours in day that also in installments due to continuous and consistent breakdowns in the connection. i have been using the broadband connection since last one year and have suffered a lot due to frequent breakdowns / unavailability of the connection.
i am resident of kalyan and my land line number is[protected]. i have unlimited 750 plan and paying total bill of around 900 everymonth.
by the time i have written these words, the connection has again broken down and will have to wait for connection to press the submit button for this complaint..it has become so pathetic..
if some senior officer from bsnl is reading these grievances, it is high time they should do something about this.
damodar tekchandani
The similar problem is faced by many. The most horrible problem is that even when this is brought to their notice nothing is done regarding the same.
They have no clue about the discount and various schemes that are available for customer due to which non are availed by the customers resulting is monitory loss for them.
I m also facing the similar problem. My net is also not working for past 1 month.i to have this 750 plan which is useless.and i have also got the bill of Rs.1701.

BSNL-KALYAN — Broadband services are not satisfaction

Sir
I'm using BB more than three years .Migrate to home 900 plan for unlimited download/upload.Since last three months facing too much problems.Some time no connection at all,speed very slow ,some time we experience while talking other party conversation.When I complaint almost registered on automatic answering machine,No bothering any official.Week or two weeks no body take care.Because the simple logic behind this I paid the hole year subscription amount in advance.So many times we personally go to
pillar to post .No body even answer properly,only lamb assurance.Am asking will I get proper services what I P A I D for.
Sir
I complaint about my problem through site. Now more then three weeks but no response.What I should decide the whole system is like BSNL/Government service.Please reply .Oblige you. Regards

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    BSNL Kalyan - Broadband connection down