[Resolved]  BSNL Kollam, Dataone Broadband — broad band connection in error

Sir, for the last 1 months the broad band connection is not working.i had given the complaint in our exchange anchal for two three time.i had also given a written complaint also, when i enquire they told we might have called 198 and booked our complaint.so we just called 198 for four times.still now there is no any response from the exchange authorities.our phone number is [protected].we hopr their will be sudden action from your side
Thanking you
Bijumohan
[protected]

broad band connection in error

Subject : - Broad Band/[protected]
DearSir,
My telephone no[protected], n I was using the Broad Band 900 compo unlimited plan, Unfortunately from the last six months, there is some problem WITH LINE/MODEM, more than 50 times we registrar in 198 complaint no and personnely we contacted the exchange the line man and the AE and also i contacted fm Dubai so many times, always they r saying that ok no problem we will come tomorrow n rectifie it. But unfortunately their tomorrow never come till date. Th4 pls adv now what we will do n how u can solve this problem. Pls ADV.

My.e-mail ID [protected]@bsnl.in

Bst Rgds,
P.R.BABU.

Sir, i applied and they activated a new broad band connection in my number [protected], but from the first day the broad band connection is not working.i had given the complaint in our exchange for two three times.i had also give complaint to JTO, ad called 198 and booked our complaint but still now there is no any response from the exchange authorities. we hop their will be sudden action from your side.Thanks and Regards

sir,


my name is prejith kumar. In November 2012, my father submit an online an application for bsnl broadband internet connection(BB home ul 499)on the bases of our land line number [protected]. Some one came to my home and collect some documents with my father's signature. After that nothing happened, even though my father visit ochira branch office and remind them. each time when ever my father visit the office they says different excuses.First they say they don't have enough free space to give the connection, after that they told that, there is some cable fault etc...So I humbly request you to take necessary action to solve this problem as soon as possible.


my mail ID : [protected]@gmail.com

I am also facing the same problem since last MAY 2013. I actually fed-up with taking to the unqualified Engineers sitting in the Exchange. They don't have any knowledge about the Broad Band or Networking... because of one of the Eng. is saying that my home is so far from the exchange that's why I am getting slow net and data drop... hahahaha

Many times I went to the exchange and they are saying some unnecessary comments to foolish us and even they are not thinking that to whom they are talking to.

Now I am using the 3rd ADSL router (DLink) at home because of those Engineers sitting at the exchange, they don't accept their faults.

For me all the Routers are showing the same issue. There is no drop on ADSL power. The problem for the data only... its dropping in between and no speed. I am using the 4mbps connection and I not getting even 1mbps...

I have good experience in IT & Tele communication filed over 15 years and I am a professional Network Engineer, working abroad.

I am not ready to accept their foolish comments as a normal customer.

Only qualified Engineer can understand the issue and solve the issue.

If someone from BSNL can accept my advice, with my knowledge and experience, if we need to get proper live internet without any data drop they need to check the following steps.

1. Check the telephone line from exchange to the customer Place (whether there is any earthing or any short circuit... This is the main thing that the phone not working properly (Sound hearing problem, no ring, phone getting damage etc..) After Many request and arguments my phone is working properly after changing the cable from the main line to the home.

2. Do check the cables which is connected to the Broadband to the home line from the Exchange or the main Broadband input to the Exchange for the distribution. (If you are using the CAT6 cables please do check whether the device will support CAT6 cables... Old devices and CAT5 sockets will not support the CAT6 Cables and you will get data loss or no connectivity in between.

3. Do check the devices which is connected to the Broadband whether there is any Hardware problem (Especially when ever it is heated up)

Hope some one responsible person will read this and do the needful.

Regards,

Biju Bhanu, +[protected] ANCHAL Exchange Area.

sir,
I don't get Internet continuously. I am complaining about this for many times there service technician comes and check only main line and told the line is clear then go.I has complained about several time. Every time they come and do the same process.

i am vaisakh from parippally.My no is[protected] .i have complaint about this several times in parippally exchange .when i am calling they dont take the phone. this is not happened only for me most people in this exchange circle has the same problem they dont attened the call. The no is[protected] exchange no i called)

There is no other connection available in my area rather than bsnl.Bsnl also cheating the people