BSNL Mobile — BSNL cheating us thru abnormal transaction

Address:

North 24 Parganas, West Bengal

I'm using BSNL mobile connection for more than a year in Kolkata.
On 21/10/2010 7:14 PM I've credited Rs.50 topup. I've got the message that
Rs. 50 has been credited to your mobile no. Though while I'm checking
my mobile account balance I'm findling the same balance which it was before.
The transaction ref no[protected].How can it be possible?

However, I've informed this matter to customer care thrice, they're saying it was a technical fault and we're trying to

credit your account if possible. What does it mean???
I've never ever seen a bogus customer care like BSNL who admit that it was a technical fault but also saying that your

account may be credited.

The recharge shopkeeper refuse to refund my money because BSNL message clearly mentioned that "Your mobile account has been

successfully credited" and his mobile balance also has been deducted during this transaction.

So is this the kind of company BSNL is?
Cheating with people thru abnormal transaction. Is this the kind of service we're paying for? Every time customercare will

give excuse by saying anything and we'll
be the ultimate victim. One more thing this is not the first time this is happening. I've faced problem the same earlier also

BSNL has theft Rs. 82 from me.

Regards,
Amitava basu
Kolkata
West Bengal