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BSNL Prepaid Mobile — Customer care executive not properly served with manner.

Dear Sir/Madam,

From last one week I'm not recieveing message and when I send message - from cell its getting sent but it will not recieved by destination number. On this regard I called to Customer care executive but person asked about all settings and I'm perfect with all settings and I got Currency of 22.35 Rs. I told this and there is everything perfect from my side. But that representative is telling this kind of problem never exist. He spoke without manner. Here I'm paying money from my pocket and I have to listen whetever they say. I went for BSNL because its Indian Govt owned company. I have not went for Vodafone/others as it is foriegn company - why my money go to out of india or to any private owner. Just keeping all these in mind I went for BSNL but the service is poor. And the way customer care executive responded is worst experience I ever had. And also he refused to take complaint for this inconvinience.(I don't know what is stopping him to take complaint). When BSNL is taking money for service why cant they monitor a customer care executive closely.

Date: 06-May-2009
Time of call: 05:15:41 PM (Call Started)
Circle: Karnataka
Call Duration: 2Mins and 53 Secs.
Cell Number:+[protected]
Raised

If you need any more details feel free to call.
Complaint comments  58 Comments     Updated: Share0Tweet0

Comments

Vodafone — unnecessary actions

without any response from the customers ihe balance is getting reducted.....

Vodafone — unnecessary messages and actions by customer care executives

It is too unfair from the executive side...... unnecesssarly we customers get some messages regarding recharging offers and without any response or request from our customer side , they process. So without our knowledge the balance get reduces..some times becomes NEGETIVE.this cannot be continued...... Its we customers, who deide which offer to take, not the executives.... If they are that much concerned... let them pay the money by themselves for us......

BSNL Customer Service — Customer Care agent abused me

Dear Sir / Madam,


i am writing you, to inform regarding the issue; which took place with few of the Customer Service Agent on 17/ Aug / 2008 at 22.34 pm . my number is 25619482 in the name of ( Rajendra Prasad ), Last night when my browser was not opening the web pages of Google and Yahoo, in return to which i had contacted your customer care : [protected].

from there, when i explained the issue related to this he was just trying to get off without any consideration, when i tried to make him listen to me, by telling him that my DSL, Internet Links are Up and i had even tried Login to 192.168.1.1 and my status was up and it did not show any issue with that.

By then, he started to abuse me by telling me that, i dont know to whome i am speaking to and he will beat me up if i call up to the customer care related to this, i reported this to customer grievance cell and tried calling them again to get my problem sorted out.

As one of the person recieved the call and spoke to me in the same tone, nad used abusive language to this is when i called them for the second time, and his fellow members were also trying to enjoy his talks where i could listen people laughing at the time when he was abusing me.

Further, i want to know who was that agent and wht was his intention to speak to me like that, and why should i get these words " just becos i am using BSNL service".

I am forwarding this issue to as many members as possible and also want to highlight with the media that the Customer Service is so pathetic that u cant even trace the call or record the conversation of the customer.

B.S.N.L. — abusement by customer care representative

I had purchased a sim(jodi) having cellphone no. [protected] activated on 24 nov 2008 on which message sending error was created by the above mentioned company .
when I was making complaint regarding message sending error on 30 nov, 08 at nearby 11:15 on bsnl customer care help line no. [protected] with a customer care representative having name (animesh kumar binde/sinde).after some time he had to begun giving abusement relating to my mother and sister and cut the call on threatning from my side that "i am going to complain to consumer forum".he had insulted me and my family.
please look into the matter and teke necessary action regarding this bsnl cuctomer care representative.

yours sincerely
satendra kumar
B.Tech.chemical engg.(3rd sem)
Dr. knmiet modinagar
ghaziabad
sir/madam,
I"m a vodafone user for the past 2 years. I come here to black unwanted messages and calls from vodafone service to my mobile. please help me.
Reason- interrupts in between my work.

BSNL Prepaid — Unnecessary Dating Service

I do not know how this Unnecessary Dating Service from number 51819 is activated but I want to deactivate it as soon as possible.
After contacting service center for 5-6 times they gave me a solution i.e. to send UNSUBDAT to 51819 but it did not worked now they are saying we will contact you in 24hrs from past 4 days but all in vain.
Please Help.
[protected] who is this nomber
Dear Sir/Madam,

Since last month we are facing problem with your scheme of Word of the day to be activated without intimation by us. Your customer care had a talk with me five to six times that the scheme is deactivated. But again today the scheme has been activated as it was auto renewed. Again it was discussed in customer care as well as a sms of deactivation was sent but the scheme is again activated today. Unnecessarily they have cut my amount from the balance. What is this now? Should we stop using your card. My number is [protected]. We had a similar problem with our second connection.
i have a prepaid no [protected] which i recharged on 2-7-09 as service was to expire on 8-7-09. my mobile shows the balance as well as the validity till october 09. but when i try to call it says all outgoing calls are barred contact customer care. itried to contact customer care all the day but no resp[ond but they keep on waiting. pl help me out.

BSNL Prepaid Mobile — cannot reach customer care

i would like to know detail of incoming &outgoing calls since 01/06/2009 to24/07/2009 of my no [protected] name dr vikas khare
I"m a vodafone user for the past 6 years. I come here to black unwanted messages and calls from vodafone service to my mobile. please help me.
Reason- interrupts in between my work.
i want the detailed of out going and incoming calls for last 15 days. Phone no. [protected].


This required is personally Ref.: [protected].

BSNL — no benefits

hello
this is sonam here, i want to set a complain that theres no offer in bsnl such as no full schemes on recharge cards...like we have in airtel, reliance, tata...
pls take some initiatives...
this type of scheme is normally offered by your specific circle (next time mention it) how ever topup provides full talk value with no validity
ST extra
Sir,
I have a your pre paid conection No.[protected] in my wife name .In this con outgoing call are barrd.in this concetin i call your custmer care many times & meet your bsnl office of our city .but my problem is not sort out.I am feel uncomfort with conection.


vikunj mittal
hello this is sameer here i am just fed up of this vodafone because before one month i had taken a prepaid connection and numbder is ([protected]) but yesterday suddenly it's sayin SIm card registration Fail so i had been to vodafone Store also he was telling that the Sim number in only not Maching. So what's this i am understanding why are you not solving my problem.
please can anyone give call detail about last 1 month bsnl number ?.

number will add u later

help me ...
I want the detailed of incoming, out going & missed call 2months phone no: [protected]

This required personally.

thanks
want the detailed of incoming, out going & missed call 2months phone no: [protected]

This required personally. pls sent the mail

thanks
This is a frustated customer of bsnl prepaid number i am facing problem of deduction of my balance without making any calls neither using gprs services and what kind of Customer care executive recruit by you people they dont know how to treat customer they dont know how check details always your software is in updation and dont know single word of english it does't matter but atleast give inforamation i am calling from 10/12/2009 till date that i want to details how my 105 rs get deduct and balance is 0.0 rs and i log a complin complin number is 3473552 dated 12/10/2009 at7:15 P:m. but no resolution, after that i recharge my prepeid number 110/- on 12/12/2009 Ref no:[protected] and after some time when i check my balance is 99.73 again i call ask for the reson they say "kya main detials check kerne key liya apka call pratiksha main rakh sakta hoon " i said ok then agin he repeat ""kya main detials check kerne key liya apka call pratiksha main rakh sakta hoon " the i said ok take your time th agin he reply "kya main detials check kerne key liya apka call pratiksha main rakh sakta hoon " i got hyper then he teaches my manners...i mean bsnl cant pay to customer care executives there salaries? are they doing job without any payment or you provide services without any cost...the 3rd class hopeless services provide by you people
1.Airtel is best
2.vodafone is best
3.and tata indicom is also good
but BSNL due bad customer care executives you are loosing your reputation day by day.

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