[Resolved]  BSNL Prepaid Mobile — Customer care executive not properly served with manner.

This is a frustated customer of bsnl prepaid number i am facing problem of deduction of my balance without making any calls neither using gprs services and what kind of Customer care executive recruit by you people they dont know how to treat customer they dont know how check details always your software is in updation and dont know single word of english it does't matter but atleast give inforamation i am calling from 10/12/2009 till date that i want to details how my 105 rs get deduct and balance is 0.0 rs and i log a complin complin number is 3473552 dated 12/10/2009 at7:15 P:m. but no resolution, after that i recharge my prepeid number 110/- on 12/12/2009 Ref no:[protected] and after some time when i check my balance is 99.73 again i call ask for the reson they say "kya main detials check kerne key liya apka call pratiksha main rakh sakta hoon " i said ok then agin he repeat ""kya main detials check kerne key liya apka call pratiksha main rakh sakta hoon " the i said ok take your time th agin he reply "kya main detials check kerne key liya apka call pratiksha main rakh sakta hoon " i got hyper then he teaches my manners...i mean bsnl cant pay to customer care executives there salaries? are they doing job without any payment or you provide services without any cost...the 3rd class hopeless services provide by you people
1.Airtel is best
2.vodafone is best
3.and tata indicom is also good
but BSNL due bad customer care executives you are loosing your reputation day by day.

i am very much disappointed with my balance deduction of 153 rs
i have registered a complain regarding this complaint no.[protected]/dec/2009 at 10:17: 07 am, the customer care executive replied me that they will reply me in 24 hr but nothing happen they have replied me 23 days later and by saying that i have surfed gprs thats why they have deducted this much amount(153rs), but i have just opened google home page and searched one site only for a while, as my mobile gprs data counter showing that i have used 30kb in my last session but they were saying that i have used 1000000kb at 12.30 and 21000000kb at 2.30.am on 7/dec/2009
how could this be possible??? i am using gprs since 4 year as i m engineering student from bhopal m knowing the charge and data transfer rate at server n mtso.
please see my request please
please do the need ful
thank you

i am very much disappointed with my balance deduction of 153 rs
i have registered a complain regarding this complaint no.[protected]/dec/2009 at 10:17: 07 am, the customer care executive replied me that they will reply me in 24 hr but nothing happen they have replied me 23 days later and by saying that i have surfed gprs thats why they have deducted this much amount(153rs), but i have just opened google home page and searched one site only for a while, as my mobile gprs data counter showing that i have used 30kb in my last session but they were saying that i have used 1000000kb at 12.30 and 21000000kb at 2.30.am on 7/dec/2009
how could this be possible??? i am using gprs since 4 year as i m engineering student from bhopal m knowing the charge and data transfer rate at server n mtso.
please see my request please
please do the need ful
thank you
ph no. [protected]

BSNL SUB SE BEKAR HAIIIIIIIIIIIIIIIIIII
SALO NEEE BAHUT BALANCE KATA HAI PHALTU MAI
MAINE GPRS SURF BHI NAI KIYA AUR BALANCE KAT LIYA 205 RS...
BAHUT BEKAR HAI BSNL WALE


DONT USEE BSNLLL AIRTEL IS THE BESTTTTT!!! BSNL WORSTTTT
AIRTEL BETST!!!1
NITHER COSTMER CARE IS GOODDD

IF ANY BDY KNOW THE HACK IN BSNL JUST DOO
N PLEASE MUJE BHI BATANAAA
ANU

Hi, I am Brijesh kr.Rana my mobile no. [protected] residing at Civil Hospital Baroda Road Gohana. HR.I am your bsnl pre paid customer From Last year & from beginning I have to face much problems. On 9th jan. 2010 i make a call in customer care for information about 50rs. sms pack. I don't know what ever that person name is he told me, " Sir here is a recharge of 50 rs. sms pack in bsnl which provide you local & std 300 sms".I recharged this pack on 10th of jan.& send a sms but my balance ded. from my main a/c then i make call again in cust. care. there is YOGESH he told me, "sir apke a/c mein 49 rs. ka tariff hai ab ye kam nahi karega". Then I said, "So why your executive give me misleading information last night please transfer my call to your Senior;"Then he said very rudely, "Wo bhi apko yehi jankari denge" & after that he disconnected my call. I again call in customer care then there was Rajnish. He just said to me, "aap 10 minut ke baad call kijiye. After few arguments my call transfer to Sahil by rajnish who was senior there.He told me, "Sir aap monday call karen tab tak main check karva leta hoon.
now where i call for this problem.On this way u can understand which condition i will have to face.
In this way I become fed up with Ur Services AGAIN, and Leaving Ur Feel Good Public Relation Services...But think again again Ur Customer Care Executives Services Not Ur Company Services...IT Will harmful U in Future...Not warning but kind Request Which give Ur employee Excuse me.

regrd's

Brijesh kr.Rana
Gohana.
Mob. no. [protected]

dear sir
i m using a prepaid mobile i.e. cellone/excel in muzaffarpur district in bihar since 31.10.2004 this number was being used by my father from 2003 may (i guess) but now he is no more.after his death i m using that number since 31.10.2004.but now SIM CARD has got some scracthes and its become my identity among my near n dear...so i want to make change of name of the SIM CARD OWNER on my name.i m not sure that on which name the SIM has been issued. i can submitt any deatil of mine for this purpose.

kindly co-operate me. i'll carry this number till my last breath.
please telll me the way @[protected]

sumit anand

This is my Fifteenth complaint. I am the user of mobile no [protected]. I have lodged a complaint on 15.1.10, 27.1.10, 28.1.2010, 29.1.10, 30.1.10, 31.1.10 & 1.2.10 at 10.30 AM, 12 PM & 3 PM, 02.02.20at 10:43AM, 12:52PM & 3:02PM, Tomorrow 02.02.2010, 3.2.2010 Again Rs 5 Deducted From My account, Also 03.02.2010 at 10:02 Am, 12:52PM Message are Continuous Disturb Me, regarding unnecessary deducting money from my mobile prepaid account by +[protected]. The message are continuous forwarded on my mobile Even Today 04.02.2010 at 10:04AM, 12:54PM & 04:39PM, & Today 05.02.2010 At 10:31AM also, Each & Every Day 10:00 Am, 12:00 Noon & 3:00Pm Three Time Every Day Message Disturb Me, & Today Also Rs 5, Deducted From My Account, Please Cancel the Service 53030, which is UN necessary disturbs me. They used to send unnecessary messages and unwanted questions. They further stated that they are renewing my subscription for TWOMEN5 pack and deducted a sum of Rs. 5/-. Earlier also they deducted Rs.15/- from my mobile account. I have never been a subscriber for the above pack and I cannot understand how they can steal money from me like this. Is there anyone to look into this matter? The unwanted messages are received continuously on my mobile through 53030. I request every day but your service provider does not help me, kindly take positive action as possible as quick. I[censored]nwanted message are not stopped by your service provider, then I will go in Judiciary Consumer Court.
Thanking you

Nema Ram Bamniya
Ward No.-20,
Meghwal Mohalla, Jaisalmer, Rajasthan
Pin-345001
Mob. No.[protected]

Today, I again send message about my problem, but the problem is still under process.

This is my Fifteenth complaint. I am the user of mobile no [protected]. I have lodged a complaint on 15.1.10, 27.1.10, 28.1.2010, 29.1.10, 30.1.10, 31.1.10 & 1.2.10 at 10.30 AM, 12 PM & 3 PM, 02.02.20at 10:43AM, 12:52PM & 3:02PM, Tomorrow 02.02.2010, 3.2.2010 Again Rs 5 Deducted From My account, Also 03.02.2010 at 10:02 Am, 12:52PM Message are Continuous Disturb Me, regarding unnecessary deducting money from my mobile prepaid account by +[protected]. The message are continuous forwarded on my mobile Even Today 04.02.2010 at 10:04AM, 12:54PM & 04:39PM, & Today 05.02.2010 At 10:31AM also, Each & Every Day 10:00 Am, 12:00 Noon & 3:00Pm Three Time Every Day Message Disturb Me, & Today Also Rs 5, Deducted From My Account, Please Cancel the Service 53030, which is UN necessary disturbs me. They used to send unnecessary messages and unwanted questions. They further stated that they are renewing my subscription for TWOMEN5 pack and deducted a sum of Rs. 5/-. Earlier also they deducted Rs.15/- from my mobile account. I have never been a subscriber for the above pack and I cannot understand how they can steal money from me like this. Is there anyone to look into this matter? The unwanted messages are received continuously on my mobile through 53030. I request every day but your service provider does not help me, kindly take positive action as possible as quick. I[censored]nwanted message are not stopped by your service provider, then I will go in Judiciary Consumer Court.
Thanking you

Nema Ram Bamniya
Ward No.-20,
Meghwal Mohalla, Jaisalmer, Rajasthan
Pin-345001
Mob. No.[protected]

Today, I again send message about my problem, but the problem is still under process.

This is my Fifteenth complaint. I am the user of mobile no [protected]. I have lodged a complaint on 15.1.10, 27.1.10, 28.1.2010, 29.1.10, 30.1.10, 31.1.10 & 1.2.10 at 10.30 AM, 12 PM & 3 PM, 02.02.20at 10:43AM, 12:52PM & 3:02PM, Tomorrow 02.02.2010, 3.2.2010 Again Rs 5 Deducted From My account, Also 03.02.2010 at 10:02 Am, 12:52PM Message are Continuous Disturb Me, regarding unnecessary deducting money from my mobile prepaid account by +[protected]. The message are continuous forwarded on my mobile Even Today 04.02.2010 at 10:04AM, 12:54PM & 04:39PM, & Today 05.02.2010 At 10:31AM also, Each & Every Day 10:00 Am, 12:00 Noon & 3:00Pm Three Time Every Day Message Disturb Me, & Today Also Rs 5, Deducted From My Account, Please Cancel the Service 53030, which is UN necessary disturbs me. They used to send unnecessary messages and unwanted questions. They further stated that they are renewing my subscription for TWOMEN5 pack and deducted a sum of Rs. 5/-. Earlier also they deducted Rs.15/- from my mobile account. I have never been a subscriber for the above pack and I cannot understand how they can steal money from me like this. Is there anyone to look into this matter? The unwanted messages are received continuously on my mobile through 53030. I request every day but your service provider does not help me, kindly take positive action as possible as quick. I[censored]nwanted message are not stopped by your service provider, then I will go in Judiciary Consumer Court.
Thanking you

Nema Ram Bamniya
Ward No.-20,
Meghwal Mohalla, Jaisalmer, Rajasthan
Pin-345001
Mob. No.[protected]

Today, I again send message about my problem, but the problem is still under process.

Sir mera mo. no. [protected] hai.
mere mobile se 14/2/2010 ki morning me 30 rupee ka balance kat gaya .
maine koi call bhi nahi ki aur mughe koi sms bhi nahi aaya.

UNDERSIGHNED IS HAVING BSNL PRE PAID NO [protected] NEITHER I HAVE ASKED FOR BSNL DOWNLOAD TUNES NOR ANY TYPE OF SUCH SERVICESES THAN ALSO EVERY TIME AT THE TIME OF RECHARGE . MY MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT
PLEASE STOP THE DEDUCTION OF MY MONEY AND CLOSED THE DOWNLOAD FACILITY FROM MY MOBILE . IF IT WILL NOT STOPPED IMDITIETILY IN THIS CASE I WILL STOP USING BSNL SIM
PLEASE LOOK IN TO THE MATTER AND STOPED IMMIDIETELY .

Vodafone Prepaid Mobile — Prepaid Recharge amount keeps changing and no website shows the updated amount.

I've been looking for the Customer Care Number for Vodafone...so that I could call up and give a complaint...But I think Vodafone does not want customers calling with complaints....I didnt find a number !!!

Now I normally recharge with Rs. 222.00. Today I recharge with the same amount...and I get an SMS indicating successful recharge with Talk Time 201.27. But my balance still shows 0.21 !!!

Secondly...i havent applied for any ECON Pack...but I get an SMS daily indicating that I have been charged Rs.2 on this & Rs.3 for 2p SMS Daily Rental ...again I have NOT applied for this.

I guess there is no use registering a complaint here...as I doubt if any one will answer.....I'd best change from Vodafone to other service provider!!!

ALLL THE BEST FOR SUCH DISGUSTING SERVICE...VODAFONE...HOPE YOU CONTINUE MAKING MONEY LIKE THIS FROM UNSUSPECTING CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!

Hi Raj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yefmyqe and we’d be happy to help.

Regards,
Vodafone Customer Care.

Student — 2 DAYS MESSAGE BOOSTER NOT WORKING CUSTOMER CARE PEOPLE NOT RESPONDING PROPERLY

HELLO RESPECTED SIR,
I'M VADIVEL USING AIRCEL FOR LAST 5 YEARS.. YESTERDAY ACTIVATED 2 DAYS SMS BOOSTER.. BUT IT'S NOT WORKING..I CALLED TO CUSTOMER CARE 10 TIMES THEY ARE NOT RESPONDED PROPERLY..MAKE NOTE OF IT DO THE NEEDFUL SIR..

MOBILE NO:[protected]

i am also faing the same since few months .i am also looking for proper guidance and solution.
i havent applied for any ECON Pack..but I get an SMS daily indicating that I have been charged Rs.2 on this & Rs.3 for 2p SMS Daily Rental ...again I have NOT applied for this.since a long months i am facing with this . daily of rs 5 total i am loosing.i am not able to get proper response from customer care.please help me i this regard and rearrange the amount that was debit .

Vodafone — ECON charges Rs.2

My mobile number [protected] vodafone prepaid they have charged me Rs.2. as a ECON pack daily charges and I don't no what is ECON ?? and also they charging daily sms rs.1 I never applied so... I don't want any caller tunes, no sms of any products, don't want to pay any single Paise for any daily charges.

hello sirs,

my vodafone prepaid is swindling Rs.2 per day towards ECONPACK. Kindly stop this nusiance... i dont want to loose money. my number is [protected]

my dear vodafone

kindly give some contact numbers of your customer care at visakhapatnam.

tks n brgds
murty

BSNL — Bad manners of customer care agent

My name is Varun. on july 2nd i called the customer care for assistance. But the guy scolded me with bad words. I am so dissatisfied i want to change my Network operator. My ph no - [protected]. can anybody suggest how to punish such guys? BSNL should see what is happening.. Email id - [protected]@gmail.com.

Totally disgusting.. and pathetic service.. customer care is totally good for nothing... rather you can not reach them... I am also facing the same problem...