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[Resolved]  BSNL/broadband Home Plan 250 — NON-ACTIVATION OF BROAD BAND EMAIL ACCOUNT

EMAIL ACCOUNT ACTIVATION
BROAD BAND CONNECTION IS RUNNING ON PHONE NO.[protected] SINCE JANUARY 2008. BUT TILL DATE I CAN'T ACCESS MY BROAD BAND EMAIL ACCOUNT. I WAS INFORMED THE ABOVE PROBLEM TO THE AREA MANAGER, JADAVPUR ON 20/02/2008 BUT NEITHER ANY ACTION IS TAKEN NOR ANY REPLY IS SENT TO ME. I TRIED TO CONTACT WITH CUSTOMER CARE OFFICER OVER PHONE BUT FAILED.
Complaint marked as Resolved 2020-08-14 00:05:24
Complaint comments  10 CommentsShare0Tweet0

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BSNL people donot attend. My Borad Band connection is giving me error 691 for the last 5/6 days. I made several complaints with Tel No. 1500 and 197. Though I was provided different numbers to contact viz telephone Nos. 2203838, 2301515 and 2286200 . Though one Mr. Amit on 18th and one JT on 19th picked up the phone and adivsed having me rectified, but sorry it was not so. Today again I lodged the complaint and I was advised they are forwarding. Ahhhh...
Amarjit Arora
Patiala
[protected]
[protected]
If one would not provide better service, it is very difficult to survive in the competitive market. BSNL should change its way of functioning and see that every customer is happy by providing best service. I want see that the BSNL to be the BEST network service provider.
Even for a week, I can't able to login in my 250 home broadband a/c. I made completes regarding this issue to area manager in tarapur, but all went in vain.
I got the BSNL 250 home broadband connection 3 weeks back and since then it works fine one day and next day there would be a problem. Very unreliable service. And for this I would need to contact the local BSNL people who will charge for each visit and fixing the issue. Now its not working since 4 days and the people here are not responding to my calls or trying to solve the issue. Its very bad that Government in trying to provide very good service to the people in cheaper rates and people in between are trying to spoil the name by giving this kind of service. Based on current trend and competition in the market, its too difficult for BSNL to survive with this kind of service.

Management needs to do performance reviews on their call centre executives, each local branch workers etc to keep them up to speed in this fast market. They have to randomly call some customers and try to get the feedback on the performance of each branch. Delivering something is not a big deal. But to give good maintainance facility and service to the customer is what BSNL needs to concentrate more. Otherwise people will go for other very good options available for them and BSNL has to lose their business.
I am unable to connect bsnl broad band connection my user name genusmbd, please activate it as soon as possible .


sanjay saxena
[protected]
plz sent to price list brodband internet scime ( utthrakhand )
Dear
SIR/Madam
I have loss my portal Id.please send me new Portal id in My E-mail address. i am waiting for your answer. I Am customer of your Broadband HOME Plan 250. Thanks
BSNL broadband is fast than others, , but employees are too slow, , , , so in complaints of service it takes too much long time, , , , , please give some intension employees of BSNL, , ,
activation of bsnl broadband plan 250/ connection in july 2010 in dera bassi city. Is 15 days free downloand was applicable. I have billed Rs. 1948/-as internet for first 15 days free downloand and upload charges and Rs. 500/- security deposit.Is it is right or wrong
Third class broadband service of bsnl patiala The officials of bsnl patiala never pick phone for complaint e.g[protected] as they donot attend complaint at these numbers. they take it their privielege not to attend as they are in govt sector. No one has check upon them.Customers are attached with bsnl out of their helplessness. This is my third day to contact these number for providing me password to check broadband usage but in vain.

hsbatra
[protected]

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    Bharat Sanchar Nigam [BSNL] Phone
    +91 80 2213 3200
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001