[Resolved] Bus Booking — Unable to Board..still no refund | |||
Hello Sir/Madam, This is to bring to you notice regarding a complaint which was lodged by me on 14th July 2012 between 6.00pm-7.00pm with Bhumika (MakeMyTrip) about SVR travels not answering my calls on [protected],[protected]/4/5 between 12.00am - 2.00am midnight at the time of boarding from " HP Petrol Pump(Harpaly) Near LIC Office, OPP NEHA TRAVELS HADAPSAR,PUNE " due to which I missed the SVR Bus and had to pay extra 1500/- to hire another travels and my Arrival was delayed by 4 Hrs in Hyderabad. I am really disappointed that such nuisance are happening with customers who just to save their valuable time prefer booking tickets on MakeMyTrip and despite of lodging a complaint, these make my trip people are constantly telling me that I boarded the bus, however the fact is that when I called up SVR travels(about 2.15am on 14th July 2012) they said that due to mechanical problem the bus got cancelled and suggested me to hire a different bus. If you want I would suggest you can also tap or listen to call which happened from [protected] which approximately might have happened between 2.00-2.30 on [protected],[protected]/4/5 I have contacted Make My Trip Trice where they have constantly said that " With the reference of your mail we would like to inform you that as per the revert from our concern department you have already travelled in the same bus. Hence we are not getting refund from bus operator. For more info you can directly get the details of your journey from the operator: Mr. Viju – [protected] " Let me tell you one thing..dispite of explaining three time about the issue, these make my trip people keep on saying that I am wrong. I would appreciate if your Intervention into this matter All the details of the ticket has been attached in the e-mail for your reference. Please see below e-mail communication trail which has happen with MakeMy Trip. Dear Customer, Greetings from Makemytrip! At the outset, we apologize for the inconvenience caused to you. With the reference of your mail we would like to inform you that as per the revert from our concern department you have already travelled in the same bus. Hence we are not getting refund from bus operator. For more info you can directly get the details of your journey from the operator: Mr. Viju – [protected]. We value your business with us and look forward in assisting you with all your travel plans For any query please call our toll free number[protected]. For any further assistance we are available round the clock on below numbers. Write to us at [protected]@makemytrip.com We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Atish Bhatia. MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India Toll Free:[protected]All Major Mobile Operators) Tel:[protected] ,[protected] E-mail:[protected]@makemytrip.com. Customer By Email (sa a) 20/07/2012 05.35 PM Hi Atish, When we say that the bus was late due to mechanical reasons then at least the customer should expect a response when he is calling the Travels and the same to happened with me. I was calling and calling and calling but no one responded and that is the reason why I could not board the Bus and had to hire a different bus. However, In spite of me explaining twice that I did not board in the SVR Bus you still do not trust the customer. What should a customer do if the SVR Travels are not responding to the calls?? Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic25547.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) MakeMyTrip to: ranjeev.singh 07/20/2012 12:47 PM Please respond to "MakeMyTrip" Subject Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) Discussion Thread Response Via Email (Atish Bhatia) 20/07/2012 12.46 PM Dear Customer, Greetings from Makemytrip! At the outset, we apologize for the inconvenience caused to you. With the reference of your mail we would like to inform you that as per revert from our concern department that you have already travelled in the same bus, The bus number was 4455 SVR tours. That was late due to mechanical reasons. Hence we are unable to provide any refund. You can call to bus operator: Mr. Viju – [protected]. We value your business with us and look forward in assisting you with all your travel plans For any query please call our toll free number[protected]. For any further assistance we are available round the clock on below numbers. Write to us at [protected]@makemytrip.com We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Atish Bhatia. MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India Toll Free:[protected]All Major Mobile Operators) Tel:[protected] ,[protected] E-mail:[protected]@makemytrip.com. Customer By Email (sa a) 18/07/2012 06.35 PM Hi Atish, Can I expect a response on this issue? Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic06559.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel ----- Forwarded by Ranjeev Singh/IN/Steria on 07/18/2012 06:24 PM ----- Fw: Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) Ranjeev Singh to: MakeMyTrip 07/17/2012 05:21 PM Sent by: Ranjeev Singh Hi Atish, Sorry for miss spelling your name. This is really not acceptable. Ok! to let you know I did travel by SVR but that was on 15th July 2012 from Hyderabad to Pune at 8.00pm. Tel me what need from me to prove you guys that I did not travel by SVR Travels on 13th July 2012. Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic08932.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel ----- Forwarded by Ranjeev Singh/IN/Steria on 07/17/2012 05:20 PM ----- Re: Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) (Document link: Ranjeev Singh) Ranjeev Singh to: MakeMyTrip 07/17/2012 04:19 PM Sent by: Ranjeev Singh Cc: ranjeev.singh Hi Akash, This is really not acceptable. Ok! to let you know I did travel by SVR but that was on 15th July 2012 from Hyderabad to Pune at 8.00pm. Tel me what need from me to prove you guys that I did not travel by SVR Travels on 13th July 2012. Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic22296.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) MakeMyTrip to: ranjeev.singh 07/17/2012 12:27 PM Please respond to "MakeMyTrip" Subject Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) Discussion Thread Response Via Email (Atish Bhatia) 17/07/2012 12.27 PM Dear Customer, Greetings from Makemytrip! At the outset, we apologize for the inconvenience caused to you. With the reference of your mail we would like to inform you that as per the revert from our concern department you have already travelled in the same bus. The bus number was 4455 of SVR tours routes. The was late due to mechanical reason. Hence we are unable to provide any refund in that case. We value your business with us and look forward in assisting you with all your travel plans For any query please call our toll free number[protected]. For any further assistance we are available round the clock on below numbers. Write to us at [protected]@makemytrip.com We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Atish Bhatia. MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India Toll Free:[protected]All Major Mobile Operators) Tel:[protected] ,[protected] E-mail:[protected]@makemytrip.com. Auto-Response 16/07/2012 06.20 PM Dear , Thank you for contacting MakeMyTrip.com. A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better. You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India). Also, If your service request/complaint is not addressed or resolved within 72 hours to your satisfaction, please write to the management at share.[protected]@makemytrip.com. Do mention the complaint reference number and all relevant email communication for a quicker response. Any first time request to this email address will get routed to the designated team for action within 24 hours. Warm regards, Team MakeMyTrip.com P.S. 1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section 2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings) This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _____________________________________________________ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7A ==================== image File Attachment ==================== pic25547.gif, 5798 bytes, added to incident Response Via Email (Atish Bhatia) 20/07/2012 12.46 PM Dear Customer, Greetings from Makemytrip! At the outset, we apologize for the inconvenience caused to you. With the reference of your mail we would like to inform you that as per revert from our concern department that you have already travelled in the same bus, The bus number was 4455 SVR tours. That was late due to mechanical reasons. Hence we are unable to provide any refund. You can call to bus operator: Mr. Viju – [protected]. We value your business with us and look forward in assisting you with all your travel plans For any query please call our toll free number[protected]. For any further assistance we are available round the clock on below numbers. Write to us at [protected]@makemytrip.com We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Atish Bhatia. MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India Toll Free:[protected]All Major Mobile Operators) Tel:[protected] ,[protected] E-mail:[protected]@makemytrip.com. Customer By Email (sa a) 18/07/2012 06.35 PM Hi Atish, Can I expect a response on this issue? Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic06559.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel ----- Forwarded by Ranjeev Singh/IN/Steria on 07/18/2012 06:24 PM ----- Fw: Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) Ranjeev Singh to: MakeMyTrip 07/17/2012 05:21 PM Sent by: Ranjeev Singh Hi Atish, Sorry for miss spelling your name. This is really not acceptable. Ok! to let you know I did travel by SVR but that was on 15th July 2012 from Hyderabad to Pune at 8.00pm. Tel me what need from me to prove you guys that I did not travel by SVR Travels on 13th July 2012. Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic08932.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel ----- Forwarded by Ranjeev Singh/IN/Steria on 07/17/2012 05:20 PM ----- Re: Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) (Document link: Ranjeev Singh) Ranjeev Singh to: MakeMyTrip 07/17/2012 04:19 PM Sent by: Ranjeev Singh Cc: ranjeev.singh Hi Akash, This is really not acceptable. Ok! to let you know I did travel by SVR but that was on 15th July 2012 from Hyderabad to Pune at 8.00pm. Tel me what need from me to prove you guys that I did not travel by SVR Travels on 13th July 2012. Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic22296.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) MakeMyTrip to: ranjeev.singh 07/17/2012 12:27 PM Please respond to "MakeMyTrip" Subject Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) Discussion Thread Response Via Email (Atish Bhatia) 17/07/2012 12.27 PM Dear Customer, Greetings from Makemytrip! At the outset, we apologize for the inconvenience caused to you. With the reference of your mail we would like to inform you that as per the revert from our concern department you have already travelled in the same bus. The bus number was 4455 of SVR tours routes. The was late due to mechanical reason. Hence we are unable to provide any refund in that case. We value your business with us and look forward in assisting you with all your travel plans For any query please call our toll free number[protected]. For any further assistance we are available round the clock on below numbers. Write to us at [protected]@makemytrip.com We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Atish Bhatia. MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India Toll Free:[protected]All Major Mobile Operators) Tel:[protected] ,[protected] E-mail:[protected]@makemytrip.com. Auto-Response 16/07/2012 06.20 PM Dear , Thank you for contacting MakeMyTrip.com. A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better. You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India). Also, If your service request/complaint is not addressed or resolved within 72 hours to your satisfaction, please write to the management at share.[protected]@makemytrip.com. Do mention the complaint reference number and all relevant email communication for a quicker response. Any first time request to this email address will get routed to the designated team for action within 24 hours. Warm regards, Team MakeMyTrip.com P.S. 1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section 2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings) Customer By Email (sa a) 16/07/2012 06.20 PM Hello, This e-mail is regarding a complaint which was lodged by me on 14th July 2012 between 6.00pm-7.00pm with Bhumika (MakeMyTrip) about SVR travels not answering my calls on [protected],[protected]/4/5 at the time of boarding from " HP Petrol Pump(Harpaly) Near LIC Office, OPP NEHA TRAVELS HADAPSAR,PUNE " due to which I may be missed the SVR Bus and had to pay extra 1500/- to hire another travels and my Arrival was delayed by 4 Hrs in Hyderabad I am really disappointed that such nuisance are happening with customers who just to save their valuable time prefer booking tickets on MakeMyTrip and despite of lodging a complaint I have still not received any response from MakeMyTrip, when it was said by Bhumika that I would receive a response from your team within 24 working hours on the solution. I would appreciate if you could look into this issue on priority and refund the money back to me asap. All the details of the ticket has been attached in the e-mail for your reference. Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic17505.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel ----- Forwarded by Ranjeev Singh/IN/Steria on 07/16/2012 05:58 PM ----- Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) admin to: ranjeev.singh 07/13/2012 03:26 PM Get up to Rs 2500 off on Any hotel booking using your MakeMyTrip Bus ID. *T&C Apply Booking Details From: Pune Bus Operator: SVR TOURS AND TRAVELS MakeMyTrip Bus Id: NU[protected] To: Hyderabad Bus Type: Volvo A/C Semi Sleeper Multi axle (2+2) Semi Sleeper PNR: ZTCRHT Bus Departure: 13-Jul-12, 11:45 PM Passengers: 1 Ticket Number: SVRPJQS43572426 Boarding Time: 11:59 PM Total Fare: 1200.0 Bank/Card Charges: 24.0 *Please reach your boarding point 15 minutes before the scheduled time Passenger Details S.No Name Seat Seat Type S.No Name Seat Seat Type 1. Mr Ranjeev Singh 36 seat Boarding Point Details Boarding Point: Hadapsar Location: Hadapsar Landmark: Hadapsar Address: HP Petrol Pump(Harpaly) Near LIC Office, OPP NEHA TRAVELS HADAPSAR,PUNE Bus Operator Contact Number: [protected],[protected]/4/5 ( Please use the Ticket Number : " SVRPJQS43572426 " as reference for interaction with the bus operator ) Online Cancellation and Rules How do I cancel my ticket? Please go to customer support section of makemytrip.com (Top right corner on website) and proceed to cancel your ticket. You will be asked to enter booking Id and Contact number. If you are unable to cancel, Please mail us at [protected]@makemytrip.com or call us at[protected]Standard Charges Apply)to cancel your e-ticket. MakeMyTrip would not be able to process refunds for cancellations done directly with the bus operators. Cancellation charges are as follows: 0 to 24 hrs : 100%(1200.0 Rs.) 24 to 72 hrs : 60%(720.0 Rs.) 72 hrs and above: 20%(240.0 Rs.) All the above timings are based on hrs before trip departure time. Partial cancellation of PNR is not permitted. For more detail contact on the help line number. How do I contact MakeMyTrip.com? For your boarding point or departure time queries please call SVR TOURS AND TRAVELS directly at [protected],[protected]/4/5. To get in touch with MakeMyTrip.com, mail us as [protected]@makemytrip.com Important Terms & Conditions Incase of change in bus type or any issue related to bus operator , please bring in it out notice with in 24 hours of bus departure. We will investigate it with the operator and revert accordingly. The customer is entitled for refunds incase a lower bus type is provided subjected to our investigation. Agency: MakeMyTrip (India) Pvt. Ltd (hereinafter 'MMT') is only providing the services as agent of various tour operators (hereinafter 'Operators'). MMT's obligations are limited to issuance of ticket, providing information as made available to it and processing refunds. MMT is not responsible for the provision of services by the respective operator. MMT assumes no responsibility or liability for the actions or omissions of the operators including non-adherence of the scheduled timings, behavior of the operator's staff, conditions inside the buses, loss of life or property, delay, breakdown or inconvenience suffered by the user or passenger. The primary passenger is required to furnish a print out of the e-ticket and an identity proof with the passenger's photograph on it at time of boarding the bus. Failing to do so, the bus operator may not allow boarding. The bus e-ticket booked is non transferable. The bus operator reserves the right to change the seat number(s) of the passenger(s). The bus operator reserves the right to change the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point The departure and arrival timings mentioned on the e-ticket are only tentative timings. The same are subject to change. The bus trips may be delayed, postponed or cancelled due to unavoidable reasons. Provision of video/air conditioning or any such other services is the responsibility of the bus operator. Any refunds/claims due to non-functioning or unavailability of these services needs to be settled directly with the service provider (the bus operator). In the event of cancellation of a bus/service trip, MMT's liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket. (See attached file: MMT bus e-ticket_NU[protected]_Pune-Hyderabad .pdf) This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. ________________________________________ _____________ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ==================== image File Attachment ==================== pic17505.gif, 5798 bytes, added to incident ==================== application File Attachment ==================== MMT bus e-ticket_NU[protected]_Pune-Hyderabad .pdf, 52587 bytes, added to incident This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _____________________________________________________ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7A ==================== image File Attachment ==================== pic06559.gif, 5798 bytes, added to incident ==================== image File Attachment ==================== pic08932.gif, 5798 bytes, added to incident ==================== image File Attachment ==================== pic22296.gif, 5798 bytes, added to incident Customer By Email (sa a) 17/07/2012 05.30 PM Hi Atish, Sorry for miss spelling your name. This is really not acceptable. Ok! to let you know I did travel by SVR but that was on 15th July 2012 from Hyderabad to Pune at 8.00pm. Tel me what need from me to prove you guys that I did not travel by SVR Travels on 13th July 2012. Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic24488.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel ----- Forwarded by Ranjeev Singh/IN/Steria on 07/17/2012 05:20 PM ----- Re: Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) (Document link: Ranjeev Singh) Ranjeev Singh to: MakeMyTrip 07/17/2012 04:19 PM Sent by: Ranjeev Singh Cc: ranjeev.singh Hi Akash, This is really not acceptable. Ok! to let you know I did travel by SVR but that was on 15th July 2012 from Hyderabad to Pune at 8.00pm. Tel me what need from me to prove you guys that I did not travel by SVR Travels on 13th July 2012. Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic16282.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel Reference ID: [[protected]] Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) MakeMyTrip to: ranjeev.singh 07/17/2012 12:27 PM Please respond to "MakeMyTrip" Subject Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) Discussion Thread Response Via Email (Atish Bhatia) 17/07/2012 12.27 PM Dear Customer, Greetings from Makemytrip! At the outset, we apologize for the inconvenience caused to you. With the reference of your mail we would like to inform you that as per the revert from our concern department you have already travelled in the same bus. The bus number was 4455 of SVR tours routes. The was late due to mechanical reason. Hence we are unable to provide any refund in that case. We value your business with us and look forward in assisting you with all your travel plans For any query please call our toll free number[protected]. For any further assistance we are available round the clock on below numbers. Write to us at [protected]@makemytrip.com We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Atish Bhatia. MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India Toll Free:[protected]All Major Mobile Operators) Tel:[protected] ,[protected] E-mail:[protected]@makemytrip.com. Auto-Response 16/07/2012 06.20 PM Dear , Thank you for contacting MakeMyTrip.com. A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better. You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India). Also, If your service request/complaint is not addressed or resolved within 72 hours to your satisfaction, please write to the management at share.[protected]@makemytrip.com. Do mention the complaint reference number and all relevant email communication for a quicker response. Any first time request to this email address will get routed to the designated team for action within 24 hours. Warm regards, Team MakeMyTrip.com P.S. 1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section 2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings) Customer By Email (sa a) 16/07/2012 06.20 PM Hello, This e-mail is regarding a complaint which was lodged by me on 14th July 2012 between 6.00pm-7.00pm with Bhumika (MakeMyTrip) about SVR travels not answering my calls on [protected],[protected]/4/5 at the time of boarding from " HP Petrol Pump(Harpaly) Near LIC Office, OPP NEHA TRAVELS HADAPSAR,PUNE " due to which I may be missed the SVR Bus and had to pay extra 1500/- to hire another travels and my Arrival was delayed by 4 Hrs in Hyderabad I am really disappointed that such nuisance are happening with customers who just to save their valuable time prefer booking tickets on MakeMyTrip and despite of lodging a complaint I have still not received any response from MakeMyTrip, when it was said by Bhumika that I would receive a response from your team within 24 working hours on the solution. I would appreciate if you could look into this issue on priority and refund the money back to me asap. All the details of the ticket has been attached in the e-mail for your reference. Many Thanks. Regards, Ranjeev Singh FHS - Registration ************************************* Steria India Ltd, Pune. CUG: 834-7477 From UK: +44 [protected] Board No. +91 [protected] - Extn: 5657 Direct: +91 [protected] Mob No. +91 [protected] Email: Ranjeev.[protected]@steria.co.in www.steria.co.uk ************************************* Runner Up at International SSON Asia Pacific Award for 'Best Matured Outsourced Service delivery provider' 2010 (Embedded image moved to file: pic17505.gif) Think before you print - Steria is committed to supporting a sustainable world Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel ----- Forwarded by Ranjeev Singh/IN/Steria on 07/16/2012 05:58 PM ----- Your MakeMyTrip bus e-ticket for booking id:NU[protected] (Pune-Hyderabad) admin to: ranjeev.singh 07/13/2012 03:26 PM Get up to Rs 2500 off on Any hotel booking using your MakeMyTrip Bus ID. *T&C Apply Booking Details From: Pune Bus Operator: SVR TOURS AND TRAVELS MakeMyTrip Bus Id: NU[protected] To: Hyderabad Bus Type: Volvo A/C Semi Sleeper Multi axle (2+2) Semi Sleeper PNR: ZTCRHT Bus Departure: 13-Jul-12, 11:45 PM Passengers: 1 Ticket Number: SVRPJQS43572426 Boarding Time: 11:59 PM Total Fare: 1200.0 Bank/Card Charges: 24.0 *Please reach your boarding point 15 minutes before the scheduled time Passenger Details S.No Name Seat Seat Type S.No Name Seat Seat Type 1. Mr Ranjeev Singh 36 seat Boarding Point Details Boarding Point: Hadapsar Location: Hadapsar Landmark: Hadapsar Address: HP Petrol Pump(Harpaly) Near LIC Office, OPP NEHA TRAVELS HADAPSAR,PUNE Bus Operator Contact Number: [protected],[protected]/4/5 ( Please use the Ticket Number : " SVRPJQS43572426 " as reference for interaction with the bus operator ) Online Cancellation and Rules How do I cancel my ticket? Please go to customer support section of makemytrip.com (Top right corner on website) and proceed to cancel your ticket. You will be asked to enter booking Id and Contact number. If you are unable to cancel, Please mail us at [protected]@makemytrip.com or call us at[protected]Standard Charges Apply)to cancel your e-ticket. MakeMyTrip would not be able to process refunds for cancellations done directly with the bus operators. Cancellation charges are as follows: 0 to 24 hrs : 100%(1200.0 Rs.) 24 to 72 hrs : 60%(720.0 Rs.) 72 hrs and above: 20%(240.0 Rs.) All the above timings are based on hrs before trip departure time. Partial cancellation of PNR is not permitted. For more detail contact on the help line number. How do I contact MakeMyTrip.com? For your boarding point or departure time queries please call SVR TOURS AND TRAVELS directly at [protected],[protected]/4/5. To get in touch with MakeMyTrip.com, mail us as [protected]@makemytrip.com Important Terms & Conditions Incase of change in bus type or any issue related to bus operator , please bring in it out notice with in 24 hours of bus departure. We will investigate it with the operator and revert accordingly. The customer is entitled for refunds incase a lower bus type is provided subjected to our investigation. Agency: MakeMyTrip (India) Pvt. Ltd (hereinafter 'MMT') is only providing the services as agent of various tour operators (hereinafter 'Operators'). MMT's obligations are limited to issuance of ticket, providing information as made available to it and processing refunds. MMT is not responsible for the provision of services by the respective operator. MMT assumes no responsibility or liability for the actions or omissions of the operators including non-adherence of the scheduled timings, behavior of the operator's staff, conditions inside the buses, loss of life or property, delay, breakdown or inconvenience suffered by the user or passenger. The primary passenger is required to furnish a print out of the e-ticket and an identity proof with the passenger's photograph on it at time of boarding the bus. Failing to do so, the bus operator may not allow boarding. The bus e-ticket booked is non transferable. The bus operator reserves the right to change the seat number(s) of the passenger(s). The bus operator reserves the right to change the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point The departure and arrival timings mentioned on the e-ticket are only tentative timings. The same are subject to change. The bus trips may be delayed, postponed or cancelled due to unavoidable reasons. Provision of video/air conditioning or any such other services is the responsibility of the bus operator. Any refunds/claims due to non-functioning or unavailability of these services needs to be settled directly with the service provider (the bus operator). In the event of cancellation of a bus/service trip, MMT's liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket. (See attached file: MMT bus e-ticket_NU[protected]_Pune-Hyderabad .pdf) This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. ________________________________________ _____________ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ==================== image File Attachment ==================== pic17505.gif, 5798 bytes, added to incident ==================== application File Attachment ==================== MMT bus e-ticket_NU[protected]_Pune-Hyderabad .pdf, 52587 bytes, added to incident This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _____________________________________________________ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7A ==================== image File Attachment ==================== pic24488.gif, 5798 bytes, added to incident ==================== image File Attachment ==================== pic16282.gif, 5798 bytes, added to incident [---001:033171:11008---] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
svr — no delivery after booking
i booked gas cylynder dated[protected] still date[protected] no deliver agency name praveena gas agencis chinthal, opp: Sha theatre, Balanagar. Hyderabad, Andrapradesh.