Calcutta Telephones / Modem — Attempt of cheating by Calcutta Telephones charging twice for a modem.

Address:

Howrah, West Bengal

Sir,
I am a senior citizen who has been facing too much trouble on regular basis by 033-2637 exchange of Howrah,West Bengal for my land line and Broadband connection at 26373034 and recently for monthly billing.
During March2011,when the trouble of Broadband connection has become intolerable,one officer advised me over telephone to purchase a new modem.
Accordingly on 15.03.11 I have purchased a modem costing of Rs1800 from their office at 200&201 G T Road(North)Howrah-711107 vide cash Sl No.SD0058613 pay date 15.03.11(photo copy is attached).
On 09.04.11 my telephone bill for the month of March2011was seen as published by Calcutta Telephones at the relevant site in the net( photo copy is attached),where the bill amount was shown as Rs 2896.00 and the due date was shown as 28.04.11.It was understood that this bill was prepared charging the cost of the Modem though it was purchased in cash.I talk over telephone with the officer of AOTR Department on the otherday who assured me that the bill will be rectified well before the due date.
But as nothing was corrected till 1st hour of the due date(28.04.11)I was compelled to lodge a written complaint to AOTR Department of the said office on 28.04.11to avoid future complication and requested them to adjust my previously deposited extra amount total amounting Rs2224.00 with the corrected bill to be prepared.(Photo copy attached)
On 29.04.11 I found again in the site of net that keeping the same bill amount of Rs 2896.00changing the due date as 05.05.11 and mentioning the modem cost as Rs 1800,a new bill has been published for the same month(March11)
I apprehend that it is an ill motivated attempt by Calcutta Telephones to cheat Rs 1800.00 from me for the cost of Modem for which the cost was already paid on 15.03.11.
Asisbaran Bandyopadhyay(Banerjee)
Tel No[protected]. Dated-30.04.11at 12-16 A.M.