[Resolved]  Canara Bank ATM — MALFUNCTION BY CANARA BANK

Hi!! I HAVE A SALARY ACCOUNT WITH AXIS BANK AND HAVING GOT MY SALARY YESTERDAY I WENT THIS MORNING AT 11.15 AM TO THE NEAREST ATM FROM MY HOME TO WITHDRAW MONEY. THE ATM WAS OF CANARA BANK IN RATHTALLA, KOLKATA. I PUNCHED IN THE SYSTEM TO WITHDRAW RS. 12000 FROM MY SALARY ACC. AND WHILE THE ATM WAS COUNTING THE MONEY THEIR ENTIRE SYSTEM GOT SHUTDOWN AND MY CARD WAS REJECTED AND I NEVER GOT ANY MONEY. SO I WENT TO ANOTHER ATM AND FOUND THAT RS. 12000 WAS DEBITED FROM MY ACCOUNT WHICH I NEVER GOT. THAN I CALLED UP CANRA BANK AND THEY TOLD ME TO LAUNCH A COMPLAIN WITH MY OWN BANK WHICH IS AXIS BANK WHICH I HAVE ALREADY DONE. AFTER THE APPLICATION PROCESS WAS COMPLETE WE WERE TOLD BY AXIS BANK THAT IT WILL TAKE MINIMUM 45 TO 60 DAYS FOR ME TO GET THIS MONEY BACK AS THEY WILL HAVE TO PUSH THIS MATTER WITH CANRA BANK. IF IT WAS AN AXIS BANK ATM THEY WOULD HAVE SOLVED IT IN TWO DAYS BUT PUBLIC SECTOR BANKS WORK SLOWER AND THATS WHAT MY PROBLEM IS. WHY AS A CUSTOMER SHOULD I WAIT 45 TO 60 DAYS FOR THE AMOUNT TO COME BACK TO ME BECAUSE OF CANARA BANKS ATM FAILURE IN THIS ERA OF COMPUTERIZATION. MY FAMILY IS DEPENDENT ON MY SALARY. PLEASE TELL ME MY FAULT AND WHAT SHOULD I DO?
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

HI!!! AFTER POSTING THIS ABOVE COMPLAINT I HAD SENT A SIMILAR EMAIL TO PMO, PRESIDANT'S OFFICE, RBI AND CANRA BANK. YOU ALL WILL BE SURPRISED TO KNOW THAT I HAVE MY MONEY BACK IN MY ACCOUNT THIS MORNING WHICH IS LESS THAN 24 HRS.. I DONT KNOW WHO HELPED ME BUT ITS A REMARKABLE ACHIEVEMENT FOR ALL O[censored]S AS CUSTOMERS OF THESE BANKS..

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Canara Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    13%
    Complaints
    5253
    Pending
    0
    Resolved
    662
    Canara Bank Phone
    +91 80 2222 1581 [Head Office]
    +91 80 2222 0491 [Head Office]
    +91 80 2222 0490 [Head Office]
    Canara Bank Address
    Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
    View all Canara Bank contact information