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[Resolved]  Canara Bank — amount debited but cash not received due to power failure

I Had used the canara bank atm as the sbi bank atm had no cash and i was in need of cash very urgent, all the process had been done but before the cash could come there was a power failure and the canara bank atm had no power backup, but the amount had already been debited from my sbi account, now the actual problem arises, the canara bank and sbi are blaming each other and making me to run pillar to post, what kind of service is this ...
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Aug 14, 2020
Complaint marked as Resolved 
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I[censored] r an SBI customer, u have to approach thru SBI only. there is a toll free no: on the back side of your ATM card - use it for enquiries. Give a complaint to your SBI a/c branch stating the partculars - like card no:, a/c no:, date and time of withdrawal etc. Your SBI branch has to forward it to theSBI ATM card redressal cell. They will contact to Canara bank HO Atm section and receive a confirmation that the ATm has not dispensed money. All this takes normally around 40 days - (yes, 40 days- i have seen it & RBI is working to lessen the time frame). So all the best. No need to go to Canara bank ( they r worst- no staff to service their customers).

Else file written complaint to SBI complaint cell, DGM, AGM, GM all.
then with the copy, go to Banking ombudsman if there is no action within 15 days.
Pls dont let somebody lose you money for none o[censored]r mistakes. All the best.
To



Manager

Canara Bank

Head Office

Can Card Division

Bengaluru



Sub: - ATM cum Debit Card No. [protected] TXN not successful



Please find the attached scan copies of transactions done on 7th Oct-2009 at 10:07:04, cash Rs 5000/- withdrawl but TXN was not successful from Dena Bank Ghospura Luckow ATM terminal DEBN084001.



But my SB A/c[protected] at Canara Bank Radour – DP code 2055 is debited with Rs 5000/-. Branch had also mailed you the same complaint with complaint no. 20551. Now even after one month subject ATM entry Rs 5000/- is not credited in SB A/c.



You are requested to do the needful.



Thanks & Regards

R K Garg

H.N. 104

Block-B

Indra Nagar – Lucknow

(M) [protected]

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    Canara Bank
    Customer Care Service
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    Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
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