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[Resolved]  Canara Bank Educational Loan — delay in further issue of loan

Canara bank has to further issue loan in nearest branch. If not that, as a responsible
bank, it must at least take steps to issue loans CONVENIENTLY in the dedicated branch.
Here, by dedicated branch, i'm pointing out to CANARA BANK RETAIL ASSETS HUB, TRINITY CIRCLE.
The above mentioned place is where you get ONE OF THE WORST EXPERIENCES In banking.
Why because there is only one officer there handling educational loan issues of most of
the canbanks' in bangalore. My question to the senior management authorities is that how can
one person handle all of Bangalore's eduloan accounts? Obviously it results in delay.
Also, there is lack of SKILLED STAFF. There is also a huge vacancy in almost every
canara bank branch i have visited (at least 5 per branch are required). I think, recently
there was a mass transfer of officials, which has resulted in officials with least knowledge
of computers taking over the charge which also adds to the worst experiences.
Let me come to my problem now. I had availed educational loan a year back.Even though
the same case existed a year ago, the officer in charge was friendly and also doing his work
faster. I used to get the dd within 2 days of my request. But a day before yesterday when i
went to the bank, there was a new official there, who said that it may take more than a week
for me to get the dd. The problem is that there is only a week left for the last date for
payment of fees. I'm in a fix. Can the bank help me out in this case? Also he is arrogant
and inefficient. He also doesn't the procedure to gain access to his own working computer.
By the time others come and help him out, it would have been too late.
If the bank can't do this, I think it is improper for the bank to issue any further
educational loans. The bank, as such has no proper facilities to handle those loans, and
makes the experience of the loan availer worst. He may also feel like not coming to the bank
ever again. I hereby hope that let the bank stop issuing further educational loans and also
put an end to the EMOTIONAL ATHYACHAR faced by the loan availer.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

Comments

Recently about 3-4 months ago we also experienced the same problem for educational loan. Most of the staff have been transferred and the people who have taken over are not fully cognisant with the work. The way the loan application is dealt with is different at every level. So the appliocant is also confused and there is great delay in sanctioning as well as disbursement of sanctioned loans.

Poornima Swami

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    Canara Bank
    Customer Care Service
    Customer satisfaction rating
    15%
    Complaints
    3965
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    Resolved
    584
    Canara Bank Phone
    +91 80 2222 1581 [Head Office]
    +91 80 2222 0491 [Head Office]
    +91 80 2222 0490 [Head Office]
    Canara Bank Address
    Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
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