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[Resolved]  Car Loans, Lagoa[protected], ICICI Bank — non-issue of NOC,post foreclosure

hello, This is in furtherance to my complaint to customer care that my loan was foreclosed on[protected] and since that i have'nt received my NOC.On frequent enquries at the local branch at Panaji Goa, one Mr. Sajjid told me that it would be done but he has started to play dodging games with me.Earlier to this the same Mr. Sajjid harrased me by telling me to foreclose my loan at a higher penalty of 5.62% when what was applicable to me was 4% as per the agreement. I never received a copy of the agreement even after umpteen requests to this official prior to foreclosing the loan, they had assured me a copy of the agreement in 10 days time but i'm yet to see a copy of it.I even told them that i will stop payment if the agreement copy is not shown to me but they just didn't care.He evev went to the extent of throwing hints at me to offer him Rs. 4000/-, and if need be i will file a police complaint against him.I had to make almost 12 trips to ICICI panaji travelling 100kms everytime at the cost of my time and money.I and my family has huge investments with icici and having trust in the bank i didnt expect this kind of treatment.I even stopped short of going to the Press about this issue but thought that i should not tarnish the name of the bank for the fradulent acts of one employee.We have a lawyer in the family and his services would be availed if necessary to bring this matter to it's logical end.Hope better sense will prevail and the needful be done at its earliest. Thanks
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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sir,
THIS IS OUR COMPLAINT TO THE CUSTOMER CARE REGARDING IRRESPONSE IN ISSUING MY CAR LOAN NOC.
AGREEMENT NO: LAKRR[protected]
AGREEMENT DATE : 4-8-2008
EMI 7-9-2004 TO 7-8-2007.
KINDLY NOTE THE ABOVE AND TAKE NECESSARY STEPS TO ISSUE MY NOC AT THE EARLIEST

ICICI Car loans — non-issue of noc

I have paid my all emi still icici bank is not sending the N O C .The loan a/c number is LAKOL[protected],and my email address is [protected]@hotmail.com.I was told that i will get the noc by post as soon i clear the amount by an employee working in icici carloan department in kollam branch.i hope it will settle it fast.
Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team
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    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
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    Resolved
    9725
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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