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[Resolved]  Carrier AC — water leakage in indoor unit eventhough clearing filter regularly

i have purchased carrier 1.5 split ac (durakool) on april 2010 from the begining it get water leakage into the room from indoor unit i gave complaint to carrier helpline they send some contract technicians but they could not rectify it kindly arrange to rectify it or to advice change the indoor unit immediately
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

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i have purchased carrier 1.5 split ac (durakool) on mach 2010 from the begining it get water leakage into the room from indoor unit i gave complaint to carrier helpline they send some contract technicians but they could not rectify it kindly arrange to rectify it or to advice change the indoor unit immediately
I got the same issue and various other issues with entire build quality.Carrier brand really sucks.Pl find my reply for the mail i got from customer support.

1) Water leak happened for two times - Water leakage due to clogging of drain pipe can be due to high dusty environment conditions and will be providing a U trap in the drain line and increase the frequency of service once in two months.
// As I mentioned in my mail I know the company will repeat the same old liner ” high dusty environment” I have to say its only applicable for my AC because there are other AC units around my vicinity working perfectly fine. Customers can’t be fooled as any quality branded AC unit will work perfectly fine without any water leakage at least for a minimum of 1 year. As I said during your visit I use to clean my filter twice a month and am not using an AC for the first time. I wonder how you expect a customer to get his AC unit serviced by the dealer for every 2 months for a maximum usage of 6 hours per day and I have to say this is a non sustainable business strategy to squeeze out maximum from the customer //

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    East tambaram
    Tamil Nadu
    India

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