[Resolved] Carrier AC — NOT GETTING AFTER SALE SERVICE DESPITE OF REPEATED COMPLAINTS

D

DEBASHIS PAUL

from Bengaluru, Karnataka

Address:

West Bengal

I had purchased an Carrier Split AC in the month of September 2009 and on 24/03/10 i logged a complain on 24/03/10 vide complain No. KOL1159 when i was told that people will visit by place the next day, which they did visit and after inspection they said that some gas needs to be refilled which they will do it on the next day 25/03/10 and they left, but that next day never came. On 27/03/10 when i called them up in the morning they said that the service people has given them a report that the work was done so they have closed the call, when i told them that the work was not done the lady who receives the call at[protected] said that they will send the people that day only and the work will be done, but then also the work was not done. Today, 29/0310 when i agian called up the same number they said that the people will go down to my place between 2 - 3 PM but when i gave them a call at 3.45 to enquire they said that the will go but they can't confirm the time.
My concern is that if a company like Carrier gives this kind of service then i just wonder that will happen to all the people who has purchased carrier products. I am really furstrated and harrased by the Carrier compnay for which i had no other option then to write to you with the hope that my harrassement will be brought to an end and proper action will be take against the worthless people who are sitting there in the service centre

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Aug 14, 2020

Complaint marked as Resolved

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S

sumit99100

from Anand, Gujarat

Dear sir,
on 10th april i had purchase a brand new career aircondition from harie marketing ghaziabad & from the date of purchase i am getting problem in that
1.my installation has not done propally
2.demo is not given to me till today & i dont know the functions how to use.
3.now from 2 or 3 days back their is leakage of water from the front inside .
sir now i am fed up of getting problems like that so i want my should be replaced oa new one or refund my money.
i[censored] do this faver to me i am very thankful to u.
AC dealer
model-durakool star
capacirt 1.5tone
serial no.[protected]

Regards
RAKESH BHALLA
[protected]

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shweta rao

from New Delhi, Delhi

our AC was not cooling so we registered a complaint with carrier customer care on saterday 26 june'10. Next day i.e on 27 june sunday the technicians came from the JANAK PURI SERVICE CENTER of CARRIER and said the AC was low on gas and that we will take it tomorrow.I said you take it today but they said NO WE WILL TAKE IT TOMORROW.On monday they came and said we will get it back on TUESDAY. On tuesday when I called in the morning they said they had not even started reparing our AC and that they will deliver it on WEDNESDAY at 1pm. When I called them on wednesday they said there is some problem with the coil and that we will deliver it around 3 pm. Then they said it will be delivered around 6pm. At 6pm I AGAIN called them and spoke to someone named VIMLA, firstly she did not have manners to speak then she said that AC will come tommrow.then i spoke to the manager of the service station Mr Mohanlal he also did not have any manners and when I said that I will complaint then he said that FIRST U COMPLAINT THEN ONLY WE WILL START REPAIRING YOUR AC. He was not even giving me the complaint number of carrier. And the same service center had serviced our AC on 16th june.Our AC is under AMC and on 16th of june when they came for servicing they did not tell us that the coil was defective but when they took the AC for filling the gas then suddenly there is some problem with the coil.and they are asking us to pay Rs 3500. By doing all this these people are CHEATING AND HARASSING us. Please do something about this asap

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