[Resolved] Carrier India — Defective window a/c | |||
M/s carrier services As you have not responded to my grievances and repeated requests for the replacement of the order i am forced to go to consumer court and i will be claiming damages for my health, inconvenience and mental trauma in addition to the cost i paid to the unit. Thanking you Dr. K uma kailash This is the worst case of attending to the consumer problem — forwarded message — From: uma kailash To: carriercare <[protected]@carriermidea.com> Sent: sunday, july 7, 2013 10:34 am Subject: re: [external] high noise and some disturbing sounds from new carrier window ac M/s carrier services Now the cooling is also not done properly. Please do not test my patience Simply transfering my call to another department do not resolve my problem It is nearly a month since i bought my a/c and lodged complaint about its defects Pl do not force me to take drastic steps I request u to exchange my a/c immediately, as the humidity levels are high, the very purpose of buying a new a/c is defeated causing high bp and headaches for which u are responsible, and my pet is also feeling restless. Thanking you K uma kailash 20/701, eastend apartments Near new ashok nagar metro station Mayur vihar ohase i extn Delhi 96 [protected] From: carriercare <[protected]@carriermidea.com> To: 'uma kailash' <[protected]@yahoo.com> Sent: tuesday, july 2, 2013 12:54 pm Subject: re: [external] high noise and some disturbing sounds from new carrier window ac Dear mr. Kailash Your concern already has been shared with the concern branch. We will advise them again to resolve the issue asap. Regards Carrier care From: uma kailash Sent: monday, july 01, 2013 10:25 pm To: carriercare Subject: re: [external] high noise and some disturbing sounds from new carrier window ac M/s carrier india Service engineer visited my place on saturday, he said he would put some rubber object inside the a/c, which i objected to, i do not like my new a/c to be opened for repair I request replacement at the earliest, This is my second reminder for replacement Thanking you Dr. K uma kailash From: carriercare <[protected]@carriermidea.com> To: 'uma kailash' Sent: thursday, june 27, 2013 11:44 am Subject: re: [external] high noise and some disturbing sounds from new carrier window ac Dear mr kailash Thanks for bringing this to our notice, we will advise our service team to revert on this. Regards Carrier care From: uma kailash [mailto:[protected]@yahoo.com] Sent: thursday, june 27, 2013 9:27 am To: carriercare Subject: re: [external] high noise and some disturbing sounds from new carrier window ac Thank you for your reply Your technician visited home and diagnosed the problem as some capillary problem and said he need to open the a/c, then i refused and asked for a replacement since i bought the a/c just 15 days ago i. E on 9th j, 2013 and it is giving this sound right from installation but in his technical report he just mentioned it as noise but with wrote the same complaint what i have mentioned earlier. He must have submitted his technical report. I have forwarded copy of receipts of my purchase to phone number [protected]. This number is given by the service engineer who visited my place. With a request to replace my a/c soon Thanking you Yours sincerely Dr. K uma kailash From: carriercare <[protected]@carriermidea.com> To: 'uma kailash' <[protected]@yahoo.com> Sent: wednesday, june 26, 2013 5:08 pm Subject: re: [external] high noise and some disturbing sounds from new carrier window ac Dear dr. Kailash Greetings from carrier midea!! Would request you to provide us your contact details also so that we can get in touch and provide you with the best of the solution. Regards Carrier care From: uma kailash [mailto:[protected]@yahoo.com] Sent: wednesday, june 26, 2013 9:54 am To: carriercare Cc: customersupport. [protected]@carrier. Utc.com Subject: re: [external] high noise and some disturbing sounds from new carrier window ac M/s Complete address: 20/701, east end apartments, near new ashok nagar metro station, mayur vihar phase i extension, delhi 96 Date of purchase: 9th july 2013 Type of ac: window cariier esteella Vendor dealer name; m/s neha electronics, mayur vihar phase i extension, delhi ph[protected] Thanking you Dr. K uma kailash From: carriercare <[protected]@carriermidea.com> To: 'uma kailash' <[protected]@yahoo.com> Sent: tuesday, june 25, 2013 5:31 pm Subject: re: [external] high noise and some disturbing sounds from new carrier window ac Dear dr. Kailash We are in receipt of your mail & regret for inconvenience caused to you. Kindly provide following details to look into the problem :- Complete address Date of purchase Type of ac Vendor dealer name We would also like to update you that if your air conditioner is more than one year old than it will be attending on chargeable basis. Our charges for window room ac are rs. 300/- & rs. 400/- for split ac + parts, if any. Kindly confirm back. Regards Carrier care From: uma kailash Sent: monday, june 24, 2013 11:45 am To: gp ccs customer support (Carrier india) Cc: [protected]@carriermidea.com Subject: re: [external] high noise and some disturbing sounds from new carrier window ac Dear sir As i mentioned in my earlier email my new window ac is making noise and we are feeling as if we are sleeping in a heavy machine room and we are unable to sleep Now it is more than two weeks since i have made a complaint to your dealer and since one week contacting you The a/c is not making not humming sound but drumming sound When the compressor starts as if some cracker has been fired And the fan as if it is rattling This sound is affecting our health I request to replace this defective window a/c I politely waited for action from your service center for a week now i am left with no option but to approach consumer reddressal form Thanking you Dr. K uma kailash — on wed, 6/19/13, gp ccs customer support (Carrier india) <customersupport. [protected]@carrier. Utc.com> wrote: From: gp ccs customer support (Carrier india) <customersupport. [protected]@carrier. Utc.com> Subject: re: [external] high noise and some disturbing sounds from new carrier window ac To: "uma kailash" Cc: "[protected]@carriermidea.com" <[protected]@carriermidea.com> Date: wednesday, june 19, 2013, 9:38 am Dear customer, Thank you for writing to us. We are forwarding your complaint to the jv company which handles residential products, carrier midea india pvt. Ltd. (Cmipl). Cmipl manufactures, sells and services carrier brand window and hi-wall spilt air-conditioners in india. Going forward, for all query and concerns regarding your carrier brand window and hi-wall air-conditioners, please feel free to connect on the given details : Service helpline :[protected] Email : [protected]@carriermidea.com Thanks and regards, Manager - service From: uma kailash Sent: tuesday, june 18, 2013 9:26 pm To: gp ccs customer support (Carrier india) Subject: [external] high noise and some disturbing sounds from new carrier window ac Dear sir I bought carrier new window ac last week i. E on 9th june and installation was done by evening. After that i noticed that when the compressor stops i observed that the fan makes some noise as if it is touching something. And the noise level is also very high I request you to look into the matter Thanking you Dr. K uma kailash Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 12 4470 7333 [Delhi]
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Delhi-Jalpur Highway, Narsingpur, Gurgaon, Haryana, India - 122001
Carrier windows AC — Carrier windows AC complainant, Customer care not supporting
Dear SirI am Carrier AC customer, but i think this is not to be proud for me due to poor customer service
I was Purchased Carrier windows AC and its not cooling my room and Carrier customer care not helping me to solve my problem, and now Carrier AC is not useful in this HOT summer.
Following is Detail of my AC
Dealer - Ganpati Power Equipment
C-25 Sector -15, Noida, INDIA
Date of Purchase - 22- March -2011
Capacity - 1.5 ton
Type - Windows
Modal - Estrella
After doing many complaints i did not response from Customer care and they didn't gives me complaint no.
Please help me out to solve my problem because not easy to leave without AC in this hot summer
--
Mukesha Sharma
Mobile - [protected]
Home[protected]
Address - A-77, Sector-20 Noida 201301 (U.P.), INDIA