[Resolved]  Carrier India — Defective window a/c

Address:Delhi

M/s carrier services

As you have not responded to my grievances and repeated requests for the replacement of the order i am forced to go to consumer court and i will be claiming damages for my health, inconvenience and mental trauma in addition to the cost i paid to the unit.

Thanking you

Dr. K uma kailash

This is the worst case of attending to the consumer problem

— forwarded message —
From: uma kailash
To: carriercare <[protected]@carriermidea.com>
Sent: sunday, july 7, 2013 10:34 am
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

M/s carrier services

Now the cooling is also not done properly. Please do not test my patience
Simply transfering my call to another department do not resolve my problem
It is nearly a month since i bought my a/c and lodged complaint about its defects
Pl do not force me to take drastic steps
I request u to exchange my a/c immediately, as the humidity levels are high, the very purpose of buying a new a/c is defeated causing high bp and headaches for which u are responsible, and my pet is also feeling restless.

Thanking you

K uma kailash
20/701, eastend apartments
Near new ashok nagar metro station
Mayur vihar ohase i extn
Delhi 96
[protected]


From: carriercare <[protected]@carriermidea.com>
To: 'uma kailash' <[protected]@yahoo.com>
Sent: tuesday, july 2, 2013 12:54 pm
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear mr. Kailash

Your concern already has been shared with the concern branch.
We will advise them again to resolve the issue asap.




Regards
Carrier care

From: uma kailash
Sent: monday, july 01, 2013 10:25 pm
To: carriercare
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

M/s carrier india

Service engineer visited my place on saturday, he said he would put some rubber object inside the a/c, which i objected to, i do not like my new a/c to be opened for repair

I request replacement at the earliest,
This is my second reminder for replacement

Thanking you

Dr. K uma kailash

From: carriercare <[protected]@carriermidea.com>
To: 'uma kailash'
Sent: thursday, june 27, 2013 11:44 am
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear mr kailash


Thanks for bringing this to our notice, we will advise our service team to revert on this.

Regards
Carrier care

From: uma kailash [mailto:[protected]@yahoo.com]
Sent: thursday, june 27, 2013 9:27 am
To: carriercare
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Thank you for your reply

Your technician visited home and diagnosed the problem as some capillary problem and said he need to open the a/c, then i refused and asked for a replacement since i bought the a/c just 15 days ago i. E on 9th j, 2013 and it is giving this sound right from installation but in his technical report he just mentioned it as noise but with wrote the same complaint what i have mentioned earlier. He must have submitted his technical report. I have forwarded copy of receipts of my purchase to phone number [protected]. This number is given by the service engineer who visited my place.

With a request to replace my a/c soon

Thanking you
Yours sincerely

Dr. K uma kailash



From: carriercare <[protected]@carriermidea.com>
To: 'uma kailash' <[protected]@yahoo.com>
Sent: wednesday, june 26, 2013 5:08 pm
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear dr. Kailash


Greetings from carrier midea!!

Would request you to provide us your contact details also so that we can get in touch and provide you with the best of the solution.



Regards
Carrier care

From: uma kailash [mailto:[protected]@yahoo.com]
Sent: wednesday, june 26, 2013 9:54 am
To: carriercare
Cc: customersupport. [protected]@carrier. Utc.com
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

M/s
Complete address: 20/701, east end apartments, near new ashok nagar metro station, mayur vihar phase i extension, delhi 96
Date of purchase: 9th july 2013
Type of ac: window cariier esteella
Vendor dealer name; m/s neha electronics, mayur vihar phase i extension, delhi ph[protected]

Thanking you
Dr. K uma kailash
From: carriercare <[protected]@carriermidea.com>
To: 'uma kailash' <[protected]@yahoo.com>
Sent: tuesday, june 25, 2013 5:31 pm
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear dr. Kailash

We are in receipt of your mail & regret for inconvenience caused to you. Kindly provide following details to look into the problem :-

Complete address
Date of purchase
Type of ac
Vendor dealer name

We would also like to update you that if your air conditioner is more than one year old than it will be attending on chargeable basis. Our charges for window room ac are rs. 300/- & rs. 400/- for split ac + parts, if any.

Kindly confirm back.

Regards
Carrier care

From: uma kailash
Sent: monday, june 24, 2013 11:45 am
To: gp ccs customer support (Carrier india)
Cc: [protected]@carriermidea.com
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear sir

As i mentioned in my earlier email my new window ac is making noise and we are feeling as if we are sleeping in a heavy machine room and we are unable to sleep

Now it is more than two weeks since i have made a complaint to your dealer and since one week contacting you
The a/c is not making not humming sound but drumming sound
When the compressor starts as if some cracker has been fired
And the fan as if it is rattling

This sound is affecting our health

I request to replace this defective window a/c

I politely waited for action from your service center for a week now i am left with no option but to approach consumer reddressal form

Thanking you

Dr. K uma kailash

— on wed, 6/19/13, gp ccs customer support (Carrier india) <customersupport. [protected]@carrier. Utc.com> wrote:

From: gp ccs customer support (Carrier india) <customersupport. [protected]@carrier. Utc.com>
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac
To: "uma kailash"
Cc: "[protected]@carriermidea.com" <[protected]@carriermidea.com>
Date: wednesday, june 19, 2013, 9:38 am
Dear customer,

Thank you for writing to us. We are forwarding your complaint to the jv company which handles residential products, carrier midea india pvt. Ltd. (Cmipl). Cmipl manufactures, sells and services carrier brand window and hi-wall spilt air-conditioners in india.

Going forward, for all query and concerns regarding your carrier brand window and hi-wall air-conditioners, please feel free to connect on the given details :
Service helpline :[protected]
Email : [protected]@carriermidea.com

Thanks and regards,
Manager - service



From: uma kailash
Sent: tuesday, june 18, 2013 9:26 pm
To: gp ccs customer support (Carrier india)
Subject: [external] high noise and some disturbing sounds from new carrier window ac

Dear sir


I bought carrier new window ac last week i. E on 9th june and installation was done by evening. After that i noticed that when the compressor stops i observed that the fan makes some noise as if it is touching something. And the noise level is also very high

I request you to look into the matter

Thanking you

Dr. K uma kailash
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Carrier windows AC — Carrier windows AC complainant, Customer care not supporting

Dear Sir

I am Carrier AC customer, but i think this is not to be proud for me due to poor customer service

I was Purchased Carrier windows AC and its not cooling my room and Carrier customer care not helping me to solve my problem, and now Carrier AC is not useful in this HOT summer.

Following is Detail of my AC

Dealer - Ganpati Power Equipment
C-25 Sector -15, Noida, INDIA

Date of Purchase - 22- March -2011
Capacity - 1.5 ton
Type - Windows
Modal - Estrella


After doing many complaints i did not response from Customer care and they didn't gives me complaint no.

Please help me out to solve my problem because not easy to leave without AC in this hot summer



--
Mukesha Sharma

Mobile - [protected]
Home[protected]
Address - A-77, Sector-20 Noida 201301 (U.P.), INDIA

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