[Resolved]  Carz Hyderabad — Horrible Service at service center

Address:Hyderabad, Andhra Pradesh

Dear All,

I have a Maruti Zen purchased around 10 years back and which is very dear to me and my family.

I have planned to paint my car and get it completely loaded up so that I can still have my sentimental car with me and also the car looks good.

One of my friend has suggested me that Carz near Hitech city, Hyderabad provides good service, so I decided to give my car over there and I have told them to paint my car so that it looks neat and good.

They gave me 2 weeks time by which they said they will finish off painting. But I was shocked by the response these people gave me after taking my car. They never called me or updated me on what is happening on my car. I had to call them after 3 weeks to ask about the status of the car. They said the car will be ready in couple of days.

Even after 4 days, these guys never called up, so in the 4th week I went to the showroom to check out what was happening. I was shocked to see the condition of my car. They just painted outside body of my car and it was complete mess inside the car with all paint marks and stuff. They didnot fix any of the stuff properly and when I opened the bonnet and the dicky, the car was not painted and it was horrible to see all that.

I was pissed off and asked them what did they do and there was no reply. Then one gentleman came and said he will set right everything and asked me 2 days. Even after that they never called me or were answering my questions on phone properly.

I had gone there exactly after 5 weeks and I had to get my car as I was dependent on it though the work was not done to my satisfaction. I had paid 27,000 for the horrible work they have done.

I repetended giving my car at CARZ after seeing so much bill and not happy about the work they have done. Any road side shop can do the same painting at less than half the prize these guys charged me.

I request everyone not to trust and give their cars for repair at CARZ, near hitech city, Hyderabad.

The horrible part with this service centre is they don't even have a feedback form to inform them what they are doing.

Overall its a horrible experience for me at CARZ and it is not value for money at CARZ.

Regards,
Srinivas
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Aug 13, 2020
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zero rating ..


same like vijayawada CARZ ...
I gave my car for servicing at Carz, Gachibowli. These people are hopeless. They asked for 3 days to replace one part. They did not complete the service even after 5 days. No one picks up the call. They don't keep their promise. My sincere advice is not to give your car to these people.
Very bad customer service lack of knowledge carz madhapur is one of the worst experience i ever got in my life
worst service I have ever got, they have cheated me in Bangalore bannergatta road workstation. They agreed that they will fix the rear wheels suspension problem, but they did nothing, SIMPLY rotated the tires which they HAVE charged again in extra.
They have agreed to heat up the rear axil and make it straight but they did nothing. they gave estimate of a day'S work, but called me in 1 hour and told that vehicle is ready.. they did no work at all. just rotated the tires which they charged again in extra..they have not given any bill, THEY ARE VERY UNPROFESSIONAL. when i have asked why they did not work on both the rear wheels, , the answer i got is shocking...(the answer is i never told..) ..if i had to tell every thing in details, i could do it my self..the problem was very much visible, , when both the wheels to be adjusted, they claim they worked on only one wheel..which also not true.. they simply rotated wheels and gave me my car.. i still have the problem not using my car, , it's in garrage...they said they will send in email which i never got..
zero rating ...

worst service I have ever got, they have cheated me in Bangalore bannergatta road workstation. They agreed that they will fix the rear wheels suspension problem, but they did nothing, SIMPLY rotated the tires which they HAVE charged again in extra.
They have agreed to heat up the rear axil and make it straight but they did nothing. they gave estimate of a day'S work, but called me in 1 hour and told that vehicle is ready.. they did no work at all. just rotated the tires which they charged again in extra..they have not given any bill, THEY ARE VERY UNPROFESSIONAL. when i have asked why they did not work on both the rear wheels, , the answer i got is shocking...(the answer is i never told..) ..if i had to tell every thing in details, i could do it my self..the problem was very much visible, , when both the wheels to be adjusted, they claim they worked on only one wheel..which also not true.. they simply rotated wheels and gave me my car.. i still have the problem not using my car, , it's in garrage...they said they will send in email which i never got..
very unprofessional...dont loose your money..[protected] RATING
worst service I have ever got, they have cheated me in Bangalore bannergatta road workstation. They agreed that they will fix the rear wheels suspension problem, but they did nothing, SIMPLY rotated the tires which they HAVE charged again in extra.
They have agreed to heat up the rear axil and make it straight but they did nothing. they gave estimate of a day'S work, but called me in 1 hour and told that vehicle is ready.. they did no work at all. just rotated the tires which they charged again in extra..they have not given any bill, THEY ARE VERY UNPROFESSIONAL. when i have asked why they did not work on both the rear wheels, , the answer i got is shocking...(the answer is i never told..) ..if i had to tell every thing in details, i could do it my self..the problem was very much visible, , when both the wheels to be adjusted, they claim they worked on only one wheel..which also not true.. they simply rotated wheels and gave me my car.. i still have the problem not using my car, , it's in garrage...they said they will send in email which i never got..
I was introduced to Carz from NearBuy via carwash coupon, i visited gachibowli carz.

http://www.nearbuy.com/deal/hyderabad/rajaji-nagar/carz[protected]/3017235

None of the things promised on the site were available, machines related to car wash were not working :

Washing was more of manual job over there
Guy was washing the car with a hand glove (sponge)
No foam wash
No dryer

I had to leave unhappy with the service provided felt that i could have got good service from many other local car wash service ( i was expecting a more from all the bragging and branding )
Worst service i had experience with the carz. Guys trust me dont take your car even for a small repair. Better take to showroom or road side sheds they have loyality among the service, but this carz very worst. Low class service. They dont even give estimation for the service and if you demand they'll simply say that it takes 15% on total price to give estimation and all. This is how they service.
Few weeks back I have given my car Renault Pulse for the service (Denting/Painting/Suspensions/Engine checkup) at Carz Gachibowli workshop. After frequent visits and call, they started the service after 4 days. for Every small issue they replaced the part and got a bill of 42000 INR which is way more then what Renault service center charges. Got the delivery after 2 weeks that to after frequent followups and visits to get the service done. Since the delivery date am waiting for invoice. I have been consistently visiting the workshop all the time i get the answer that because of no internet they are not able to generate the invoice. Contact person are Prateek/Pal their response and customer service is pathetic.

Now, this is getting really frustrating.
Surprising to see even after continuous mail and call, still am awaiting for the invoice. Such a pathetic service centre and most irresponsible people.

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    Hyderabad
    Andhra Pradesh
    India
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