[Resolved]  Ccavenue.com — no refund even after 2 months

Customerneedz.com, ccavenue.com — refund of bus fare not received for over 2 months

order no from customerneedz is[protected]. i booked a teicket from chennai to bangalore on march 9th. the next day their customer service agent called me and said since the bus was cancelled they would refund my money. itz over 2 month i have send so many emails & made so many phone calls, they keep blaming ccavenue their transaction processing vendor for the delay, when i asked this to be escalated to a manager, they keep saying manager is on meeting always. customer pl be aware for such kind of treatement form customerneedz

I too had the same experience. Customerneedz will NOT refund the amount if you make a cancellation. I tried all the possible ways to get back the money, such as e-mails, calls to their customer care etc... But NO USE. Hence, please dont book tickets in Customerneeds as YOU WILL LOOSE THE ENTIRE MONEY IN CASE OF CANCELLATION.

dg

OFFICIAL CCAvenue Reply:-

Dear Biju, Our merchant CustomeNeedz initiated the refund after 2 months and we immediately iniated the refund within 24 hours with your bank. We cannot pro-actively initiate refunds without the merchants consent. We are just a payment gateway. In any case, we apologise for the inconvenience caused.

As far as the above comment by Mitin Joshi is concerned, it is put up here by a known blackmailer Mr. Zia-Ul Haq, who operates the site www.naukri-jobs.com through which he and his nigerian friends cons/cheats innocent unemplyed people with their 'work from home schemes'. We are requesting this website to remove the above comment.

Warm Regards,

CCAvenue

Hey remesh,

I had similar issue, after processing the bus fare, ccavenue payment redirected it to custermerneedz.com but the site seems to be down, i didn't get the bus ticket and the money has been credited from my credit card, now the site itself is down, could you give the phone number of custmerneedz.com ??

i use to issue tkts i had deposited am 3073 on 2jun but till now am is notcridited and we have issued some tkts, but bus tkts are not vaild, we had return am .through my login id.i am already given police complaint.

No REFUND EVEN AFTER 19 DAYS

Order No from Customerneedz is[protected] dated 29.05.2009. I booked this ticket from chennai to hyderabad on 29th May'2009 for my 3 family members by Parveen Travels. But the online booking process was not fully completed even after my payment was taken from bank account, because some issue in customerneedz server, in this case immediately their customer service agent called me and told me that there was a problem in booking and dont go far further booking and she told me that the amount of Rs.2, 400/- is refunded to my bank account within 7 days. But so far their no action taken to refund the amount inspite of my lot of remainders and phone calls to customerneedz. No body has picking the phone or reply my mail for the past 7 days. And in this regard i have wrote mail to ccavenue regarding this issue and they were advised me to contact their merchant customerneedz regarding this issue. Overall this status very bad experience with customerneedz service. Overall this process i have lost my Rs.2, 400 towards this bad experience with Customerneedz.com.

I had ordered a DVD on www.krishcricket.com on 7th Nov, 09. I made the payment through ccavenue.com. The order number is 2259. I dont know if you people have sent the payment to the party. It is already been 10 days now.Please update soon because they have not yet sent the DVD to me. Its urgent!

Please do not prove the above comments true!

Sir,

My dishtv renew on date 09.01.2010 but my package not update but Rs.400 was deduct in my sbi account.Reachrge time massage on displayed by transaction error.So needfull argent

Regards,

kalu

I ordered some books a few days ago, I have had successful orders before from this company but this time CCAVENUE created problems, they took my money from acc but did not forward the money to the book company hence my money went down the drain, CCAVENUE has always done some nasty mistakes but their refund policy is unknown and unheard of...I am lucky this time as it was a small order but then it has created doubts in me as I often go or bigger orders as well...CCAVENUE must be exposed, it has caused enough problems for people who use online transactions

Hi,

I have similar bad experience with cutomerneedz.com .
All those who are not refunded money, please drop an e-mail with details, to manish.km.[protected]@gmail.com, I will file a group complaint in consumer court.

Thanks,
Manish

Customerneedz,

You are cheating on public's hard earned money, ...creating your cheat fund by befooling people, ...remember that ALMIGHTY is there, ..., this money can never bring happiness to you, ...it will only bring sufferings to you people...for your good, I pray GOD to give you wisdom ...

N-joy on my unrefunded 2000 Rs which I paid for your fake system of ticket booking
Also, keep wasting your energy on teaching all wrong things to your support people on how to befool the cheated clients further ...

My complaint is regarding CCAVENUE.Com because i paid to www.shop4reebok.com and in 3 days this site is cancelled my order and my order number was 5227 by ccavenue.com for shop4reebok.com and i placed an order on 8th june 2010 but now its almost 30th june 2010 but CCavenue didnt refund any amount back to my account. I wrote so many emails to them and they just told me that there is some kind of blockage on my card and please contact my bank and when i contacted my bank customer through phone and by going directly to bank branch they just told me that this site captured amount Rs.3419.30 on 8th june but if they have to refund in just 2-3 days amount will be credited back but there is no amount till 30th june midnight 12 am :(
Please help me peoples.
My order number is 5227.
Email is [protected]@gmail.com
url :- www.shop4reebok.com
amount is rs. 3419.30

CC avenue have very poor customer service.

CCAvenue has the worst server ever. It uses a payment gateway of the lowest quality and always has chargeback issues. Thats why they need such a big team as there are always complaints. So many e-mail id's but not even one id replies to any of your e-mail. My suggestion is to stay away.

yesterday I hav charged bsnl for rs.20/- mobile no. is [protected]. But not credited

I Deepak Elias Hansdak and i have made transaction on 02/12/2010 to DISHTV but the payment was not recieved by dishtv, and money was debited from my account by CCAVENUE, and the transaction was unsucessfull.
Lastly, i wish to return my money which has been debited from my account.More more details you can contact me on : [protected]

Thank you

customerneedz.com is the fraud website. I tried booking the ticket, the ticket was not booked but the money was debited from my account. Its been 3 months and those fraud people are not willing to re-pay the money they took from me.
So guys, please BEWARE of that fraud, nasty website customerneedz.com
These sites should be removed from the network and should be made
non-operational.

" Customer Needz - Fake web site." Customer Needz - Fake web site Customer Needz - Fake web site Customer Needz - Fake web site Fake web site. Dear friend, Please don’t book ticket by using this site. I tried to book a ticket using customer needz. Payment has done successfully. I got a message saying "unable to book a ticket. Please try again Later." But there on any email or mobile phone sms conformation or regret notification, amount got debited from band account. I tried to contact the customer care people. They keep on saying we will get back to u... But i didnt get any proper response from those people. Money has not refunded. Very worst Service. Dear Friends Pl never try to book a ticket using customer needz web site. Its a fake web site i believe. www.customerneedz.com/

Right CustomerNeedz is a junk/fake site.. I had booked a ticket, got a messaeg no ticekt to print/cancel, but amount got debited from my card. Sent a mail to their customer care to get detaisl on the ticket, and no reply!!! Tried to reach on them on all numbers given in their site ([protected], [protected], [protected]) and it says switched off!!!

Plz somebody lemme knw hw to file a consumer case against these buggers!! I dont care if i dnt get the money bak bt i want these reckless cheaters to be behind bars for cheating so many ppl!