[Resolved]  Celkon C9 — OVERCHARGED

Address:Hyderabad, Andhra Pradesh

I brought CELKON C9 from BIG C near RTC 'X' ROAD, Hyderabad (5) months back and recently mobile fell down and its speaker did not work and when I went to the showroom of BIG C near RTC 'X' ROAD, hyderabad for repair the repairing person told the speaker would cost Rs. 200/- and he told he will do it for Rs. 150/-. And he opened the phone and saw the speaker was in good condition only a wire of the speaker was disconnected so he attached the wire and the speaker worked and when I want him to take less amount, because the speaker was in good condition and he did attach a wire which was disconnected. He told that it is a service charge and he took Rs. 150/-. Is this the way to take huge amount because he did not replace speaker but he did a minor repair. This is for information to the HIGHER AUTHORITY FOR KIND INFORMATION AND TAKE NECESSARY ACTION IN THE MATTER, IF NOT IT WILL BE TAKEN INTO CONSUMER COURT. My mobile number is [protected], correct person please contact.
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Aug 13, 2020
Complaint marked as Resolved 
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C-9 — MOBILE

I HAVE PURCHASED THE C-9 MODEL CELKON MOBILE FROM BIG C DABA GARDENS. I WAS HAPPY OWN THE SAME TILL 360 DAYS BROGUHT IN JUL 2010. AND THEN AFTER IT HAD A PROBLEM OF NOT RESSTTING THE RED STOP BUTTON. I WENT TO DABA GARDENS THEY SAID IT NOT POSSIBLE AS THE TECHINICAIN IS NOT AVIALABLE YOU GO TO DAIMOND PARK BIG C AND YOUR PROBLEM WILL BE SOLVED . I WENT HANDED OVER THE SET THEY IT TAKES TWO DAYS TIME . AFTER TWO DAYS I HAVE RECIVED THE REAPIRED ONE THEY CHARGED THREE HNDRED RUPEES AND WHEN ASKED FOR THE BILL THEY SAID THERE WILL NOT BILL FOR SERVICING. AFTER TWO DAYS AGIAN MOBILE HAS BECOME FAULTY. I HANDED OVER THE SET THEN THE TECHINICAN HAS SAID THAT THE MOBILE KEY BOARD HAS BEEN FAULTY. WE SENDING REQYUIREMNT TO HYDERABAD YOU COME AND COLECT THE SAME AFTER TEN DAYS. AFTER TEN DAYS WHEN I WENT THE REPLY THE IT IS TRANSIT DUE THE HOLIDAYS. THEN AFTER 15 DAYS THE MOBILE HAS COME. THEN NOW THE INCHARGE OF THE BIG C SAYS THAT SIR YOUR PROBLEM IS SOLVED NEXT TIME IT COME I ASSURE YOU THAT I WILL REPALCE THE SET. i SAID HIM THAT TIME SHOULD NOT COME. IF YOU DONE WELL. UNFORTUNTELY THE MOBILE AFTER TWO DAYS BEHAVED IN THE SAME MANNER . WHEN I HAVE GONE TO BIG C THE INCHARGE SAYS YOUR WARRANTY IS ELAPSED AND WE DO NOT TAKE ANY WARRANTY OF YOUR SET. THEN iIH HAVE ASKED FOR THE CUSTOMER COMPLAINT REGISTER HE SAYS THAT SUCH PROVISON IS NOT THERE IN BIG C. BUT HE HAS TAKEN MY MOBILE AND SAID I WILL TRY OUT LOCALLY. WHAT IS QUALITY ASSURENCE SYSTEM THAT HAS BEEN ADOPTED BIG AND CELKON. I WOULD ASK ANNA HAZARE NOT ONLY TO FIGHT AGAINST CORRUPTION ON THE CORRUPT SERVICE PROVIDERS AND CORRUPT PRODUCT PROVIDERS.
my name is bhanu prakash nenu celkon c9 mobile ni bhimavaram BIG C lo konnanu nenu key pad struk avuthundhani repair ki echa vallu dhani replacement chesthamani cheppi two months varaku wait cheyenchi naku mali same cell ni echaru nenu velli ade cell ni echarani adigithe maku company nunchi adhe vachindhani cheparu adhi malli same complaint ani chepithe malli replace ment chesthamani cheppi wornty i poyaka echaru e sari yevaridho vadesina phone naku echaru alagani adigithe adi kothadhadhni cheparu adi techi three days kakundane cell ded i poyendi patikeli adigithe board motham po endhi ani cheparu malli velli adigithe warnty i po endani anaru vari tho godava petukunte malli company ki pamputham ani cheppi 10 days lo vathundhani cheparu kani epati ki 1 month iendhi meru nalage mosapothe plz call me this is my number;[protected] e number ki call chesthe consumer court lo case vedham
hi my name is preetham as i m using c9 mobile, its fine an working good. an the battery back is good

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