[Resolved]  Chevrolet Captiva — Poor Quality of Components Used

Address:

Raigad, Maharashtra

ENCLOSING IS A LETTER WRITTEN TO GENERAL MOTORS INDIA REGARDING MY CHEVROLET CAPTIVA:

This is Vinod Mehra from Mumbai.

I have a Captiva which I bought in Oct 2008.

I am writing about the harrowing experience ive had with the car since the
last month.


EPISODE 1:
Last month, while driving in the outskirts of Mumbai, the cars clutch
suddenly stopped functioning, and got completely pressed down.
I had to get the car towed to the closest service station (Nikhil
Automobiles).

Upon inspection, I was told that the clutch had worn off and needed
complete replacement. I have spent approx Rs. 50,000.00 for getting this
done.


EPISODE 2:
On 3rd September, while driving, the car suddenly started to make a
rattling round, and shut down immediately.

Since the car did not start, I had to get the car towed to National Garage
(Bhulabhai Desai Road)

Upon inspection, they said that the engine had got seized due to oil
blockage and there was internal damage caused to it.

They have given me an estimate of 2.8 lacs (as per attached file).

They have even said that I will not be able to get any insurance on this,
as there has been no physical external damage.

Also, since the car is out of warrantee, I will have to pay the complete
amount from my pocket!


Im appalled at the quality of Chevrolet cars, as I feel beyond the
warrantee period, I will end up spending as much as the car value on
replacing faulty components!


I can only hope that writing this email shall benefit me by getting the
cost reduced considerably.

I had an intention of selling this car in the coming months after knowing
that the condition of the car is only going to be downhill henceforth.

I have always sent my car for service whenever I get a call from the
service centre (national garage), but after this episode, i see no point
for the servicing as I feel there must surely be some quality issues with
the car / internal parts that in almost 3 years this is the expense i will
have to bear!

I surely will not be able to buy another Chevrolet product or reccomend
one to my friends.

So, as a gesture of goodwill, I would like Chevrolet to help me in this
situation and take care of at least 50% of the expenses I will have to
incur.

Else, I will have no option but to get this matter sorted out legally in
the consumer court.