Cholamandalam — Non-renewal of policy

Address:Gautam Buddha Nagar, Uttar Pradesh

My car was insured by Cholamandalam DBS iin the year 2009-10 and this year even after repeated requests they have not insured it till date by saying that my car is more than 10 year old.

I have contacted them one month before expiry and they told me initially that they will renew the insurance . After that they kept on telling me that they will send some one or other and passed the time till the expirty date. After that they are not even responding to my calls. If Chola was not ready to insure the car they should have told me in the first place at least one month before expirty so that i could have searched for some other insurer though i do not understand why chola is not ready to insure cars more than 10 years old for which they have been giving insurance. Secondly they have kept me assuring that they will send someone till the expirty date has passed. And after that they are not responding to my calls. The Karolbagh office gave me false asurance and the name of the lady was Ms. Renu and the number is 39813114 . Placed below is the transcription of the chat when i went online for their online help ...see how bullxxx the chat person has responded to my pleas:
................
Please wait for our executive to respond.

You are now chatting with 'Chat Champion'

Chat Champion: Welcome to Chola MS live chat service. How may we assist you?

you: Chola MS in Delhi is useless

you: i am requesting them since one week to send someone to renew my motorcar policy but to no avail

Chat Champion: may I have your policy number

you: Y'day i spoke to them and they have all details

you: they said they will send someone today morning positively

you: today morning no one turned up

Chat Champion: may I have the details please

you: Right now the details are in my car... you may pls wait

Chat Champion: like to your policy number, your name and contact number

Chat Champion: along with make & model of the car sir

you: B Mohan Rao, car make maruti 800 model 1996 being insured by chola

you: today i am waiting since morning based on their assurance that some one will come but noone has come till now. i have their number 39813114 which is now busy for last more than 1 hour ...the name of executive who spoke to me was Ms. Renu

you: this is how you treat your customer .. i am sorry to say but this is very bad as i have taken off today only to renew my policy

Chat Champion: kindly note the above mentioned renewal is outline as per our underwriter guidelines

Chat Champion: which is more than 14 years old

Chat Champion: the mentioned vehicle

Chat Champion: request you kindly visit our branch:

Chat Champion: Board Nos.:[protected]

Chat Champion: Address: Plot no-6 First Floor opp-Hp Petrol Pump Metro Pillar No-81 Pusa Road-110005.

you: fine but you have insured it last year till now why did you not tell me one month before

you: i dont want the address i have it ...why did they tell me that they are sending some one..

Chat Champion: you may contact the above given contact details

Chat Champion: you may contact the above given contact details

you: i am telling you no one is picking the phone thee and the number i gave you is busy since last one hour

Chat Champion: please try after some time sir

you: can you keep your phone busy for 1 hour and why did they tell me that they are sending someone and now it is evening..you are telling me to visit the branch ..this is the way you treat your customers... i am going to lodge a complaint..to IRDA or any other body

Chat Champion: Thank you for chatting! Have a great day!

you: how can i have a great day when you can cheat people like this???
-----

Is someone there to help me??? The General Insurance or IRDA may please take note of the above if you exisit...

My contact no. [protected] name : B.Mohan Rao
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Myself Pradeep Agarwal, son of Mr. Kashmiri lal Agarwal and Mrs Shakuntala Agarwal, my phone number is [protected]. I have filed a health claim for reimbursement under Chola Ms for my mother, my policy number is ibl-gold-001972 and membership number is a408277a/b/c.

But there is no response from their side i gave all the hospital documents to one of their employ mr mantosh kumar ([protected]) even he is not picking up my call. I have called there call center several times they just say its under investigation. I have send emails to them regarding this but still no response.
Also when i went to the indusind bank those who have sold me the particular product say they cannot help, and they also refused to renew my policy saying that the plans have changed and it cannot be renewed.

Please help me and suggest me what to do, feeling helpless.

claim no. hc69862
claim no. hc69866
complain nos. 778374 and 785066

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