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[Resolved]  Citi Bank / Home Loan (Home Credit) — Proessecing fee

I have been charged processing fee twice, once by DSA and once by CITI, after having many telephonic conversation and email exchanges and text massage exchanges i have been getting only on answer, we will get back to you soon. or your money will be refunded, but there is no sign of monye as yet.

The amount is 40, 000/- (which I am suppose to get back) if you call this guys, my name is enough for them, no need to give them my account no. or loan no.

The people I am in touch with Gaurav Abhishek from citi his cell no. [protected]
Daksha Bhansali from DSA, her cell no. is [protected]
Bhushan (surname ??) from DSA his cell [protected]

I have sent them all sort of communication, but they think they can take consumer for ride. if nothing happens after posting a massage here, I will have no option but going to the court, because I have not paid any money by cash, all transaction has been done in cheque.

My email address is there with my complaint, please feel free to get in touch if need more info. [protected]@nomadfilmsindia.com

Junaid Memon Victim of Citi Bank and citi Banks so called official DSA
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

Citibank/Homeloan /Homecredit — Details about loan account

I have raised requests 'n' number of times for clarification around home loan statements for my home loan. I had raised a request that there is an error in terms of how the loan oustanding (principal) was calculated In spite of repeated requests over phone as well as email escaltion have not received resolution.

It appaers an obvious
Dear Sir,

Thank you for your query to Home Credit India.

We apologize for the inconvenience you may have caused to you.

In reply to your query, we would request you to please provide your contract id/loan account number or customer's complete name and date of birth or registered contact number so that we can check your account and assist you accordingly.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited.

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