[Resolved]  Citibank Credit Card — Unauthorized money deduction

Hi,

I have a citi bank world money card with $849.52 in it. I wanted to convert them into rupees. I called citi bank customer care to ask them the dollar value in rupees. Instead of replying to what I was asking the customer care person asked me the 3 digit number on the back side of my card. He asked me the same number 2 times and when I told him that number, he said that I was not supposed to tell him that number and that he has to block my card and I have to pay 2 dollars for a new card. I told him that it was his mistake and they agreed with that and said they will issue me a new card without charging me, since it was his mistake. Its been more than two weeks now, I have not received my card and they have blocked my old card also. I also got a mail that they have charged me $2 for their mistake, when they agreed not to charge me for their mistake.

I have been calling to citibank customer care for long time but they do not respond. The customer care people transfer my call from one department to another and I end up with nothing. I do not know where to go and whom to complaint. Can you please help me?