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[Resolved]  Citibank Credit Card — Unauthorized money deduction

Hi,

I have a citi bank world money card with $849.52 in it. I wanted to convert them into rupees. I called citi bank customer care to ask them the dollar value in rupees. Instead of replying to what I was asking the customer care person asked me the 3 digit number on the back side of my card. He asked me the same number 2 times and when I told him that number, he said that I was not supposed to tell him that number and that he has to block my card and I have to pay 2 dollars for a new card. I told him that it was his mistake and they agreed with that and said they will issue me a new card without charging me, since it was his mistake. Its been more than two weeks now, I have not received my card and they have blocked my old card also. I also got a mail that they have charged me $2 for their mistake, when they agreed not to charge me for their mistake.

I have been calling to citibank customer care for long time but they do not respond. The customer care people transfer my call from one department to another and I end up with nothing. I do not know where to go and whom to complaint. Can you please help me?
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

Comments

Citibank — Unauthorised Money deduction

Citi bank is one of the worst banks. It does not have a good customer care and is a fraud bank. They deducted money from my account without my authorization. When I called the customer care they do not respond properly and transfer call from one department to another without answering to my queries. I was on phone for more than an hour trying to get connected to the right person. Finally I understood that they have also blocked my card without any reason since its not accepting my card number. I still do not know whom to contact in such circumstances.

Citibank — unauthorised deduction

I am a savings bank account holder No.[protected] and you have deducted an amount Rs.34.52 towards citi bank which was not authoirised by me.

Citibank — unauthorised deduction

I have not authorised to deduct any amount towards CitiBank account and I do not have any citi bank account at all. Please do stop such unauthorised deductions.
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I have also had problems with Citibank--in one case it took 4years to resolve!!! after I used my oersonal contacts!!

Do not use Citibank services

Citibank using non valid cheques to take your money from your bank accounts even though there is no dues, Citibank is much worst than another bank. Do not take any loan, saving account, credit card with them, they are cheaters.

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