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[Resolved]  Citibank Credit Card — Harassement for Payment without any details (NO Statements)

Dear Sir/Madam,
This has reference to my very old Credit Card No. [protected] and the further communication with you on the same, whereby after a long gap of almost 2.5 years I got a call that there is outstanding amount of approx Rs.40000 against the said card.
Let me narrate the entire issue related to the said card:-
1)I got the Citi Card when I was at Jamshedpur and everything was going fine and use to make all my o/s payment on time.

2)After certain period o[censored]se, I was not getting the monthly statement on my given address and the same was communicated to customer care.

3)As I was NOT getting the statement and therefore after sometime I started getting the call for making the o/s payments which I was not aware.

4)On repeated request, I was handed over few duplicate statements by Citi representative at Jamshedur and twice I have made the cash payment at different places while on official tour.

5)But thereafter even with repeated request to collection man/call center I did not get monthly statements.

6)As I was not getting the statement and started receiving the due amount payment calls every month, I literally got fed up out of this service and request for closure of my credit card account by cutting the card into 4 pieces and by sending it to Chennai office.

7) Thereafter after few months I was moved from Jamshedpur and now after gap of almost 2.5 years I was given call from legal department that I escaped from Jamshedpur without making the o/s payment and now there is o/s amount of to the tune of Rs. 40000 odd against the said card.

Now I am not able to understand that what payment I am supposed to make and further I am being harassed for making the above said payment.

Being a Citibank customer I have always made the payment on time and being such reputed MNC I never thought of dealing with customer in this manner.

Even after writing mail to head (cutomer care) and by calling his Chennai office I have not yet receiving any solution.

Looking forward for support & solution.

Regards,
V N Jha
New Delhi
[protected]
Complaint marked as Resolved Aug 13, 2020
Complaint comments  11 CommentsShareTweet

Comments

MY NAME IS SUMANTA CHAKRABORTY. MY CITI BANK CREDIT CARD NO IS [protected]. I HAVE GOT A MAIL FROM IRCTC WHICH SHOWS THAT I HAVE BOOKED RAILWAY TICKET FROM SEALDAH TO NEW DELHI BY CITI BANK CREDIT CARD. BUT I WOULD LIKE TO BRING TO YOUR KIND NOTICE THAT NO SUCH BOOKING HAS BEEN DONE BY ME. PLEASE LET ME KNOW WHETHER ANY SUCH BOOKING HAS TAKEN PLACE. MY MOBILE NO IS [protected]. WAITING FOR A POSITVE RESPONSE FROM YOUR END.

Looking forward for support & solution.

( SUMANTA CHAKRABORTY )
Dear All,

I am facing so many problems and in this regard i write a mail to your department and call your ccc regarding interest reveresal as my daughter is very ill from october07 to january-08 and i am at hospital now my daughter was passed away and during this sorrow period i am mentally and finanacially very poor and request to your department to reverese my charges because in between i am unable to make your payments.please look into the mattre and do the needful.

my card no:[protected]/[protected]

regards,

manish misra
[protected].
Hi all,
I am not a CITY Bank credit card holder. Still i am recieving SMS alert, like this much amount(30,000.00+) is due in my card, make the payment, etc. I have verified with the customer care, whether in my name any card has bee issued or not, and they have confirmed there is no card in my name. Because, i remember, log back i have applied for the card and it got rejected.
Please confirm on the same. My mobile no is +91 [protected].

Thanks in advance,
Sandeep.P
+91 [protected]
Dear Sir/madam,

This has reference to my very old Credit Card No. [protected] whereby after a long gap of almost 2 years, i have requested you many times to update my change in address and contact details but even though its not updated. However, as per as your head office (Gurgaon) advise I have sent a fax message (which is provable on my behalf) to inform you that in the last two years i have not recieved any monthly statements eventhough i had made payments on the due dates which was mentioned in my fax letter which was also acknowlegded by you. My card was expired on June 30 2007, which i have been informed in my fax letter for which i had faxed you but even though you havn't responded back to me. There is no other alternative except to approach to the consumer court to file a defimation case against you. Now you are piling me to make payments without any statements (for the last two years) which is highly objectionable.

Now i will file a case to the consumer court against your lapses, which you have to bear the entire expenditure.

Looking forward to hear from you with a solution.

Regards
Pallab chaudhury
[protected]
Res. Sir/ Madam

I have received an Vourcher from Jet Airways its a 30% discount voucher they provide me membership no. but till i havent received credit card for the same. So,i would like to confirm that whether in my name any card has bee issued or not. I havent received any Credit card so pls confirm me that have u sent any card to me or no. if yes then on which date you have send me and on which address you send me pls let me know its very urgent.
Please confirm on the same. My mobile no is +91 [protected].

Amardeep Burman
[protected]
[protected]@rediffmail.com
I take a personal loan of Rs. 26000 from your esteemed bank's Ratlam (M.P.) Branch.
Because of heavy loss I cant repay on time so I am very sorry for that.
On 24th March, 2008 Mr. Iyer (Recovery Agent) come to my house at Ratlam (212, Chatripool Road, Ratlam M.P.) and threatened me and shouting in front of my ailing and heart patient 75 years old Mother that please immediate make the payment of outstanding dues, when I request him to please give me two days he do not want to try to understand. He and four other person who was looking like a Criminal behaved very violent and say me that make the payment of Rs. 22, 700/-, then I arrange the money from my friend and give it to Mr. Iyer on March, 25th, 2008, , when I require the receipt they say that first he want to deposit the money to bank and then he give me the receipt. But 1 week is began he cannot give me any receipt and when I require at Citi I found they do not deposit the money in the bank.

So please do the needful in the matter unless I have to take the legal action against the same person.

Hemant Bhardwaj
HELLO,

I AM FROM CHENNAI A PERSONAL INFORMATION ABOUT FAKE PEOPLES .SOME PEOPLES ARE APPLYING PERSONAL LOANS ILLEGALLY .LIKE THEY R SHOWING SOME OTHERS HOUSE AND USING FAKE BANK SIX MONTH STATEMENT .SO PLS TAKE ACTION ON THEM .

I HEARD SOME NAMES LIKE, K GOPI FROM NESAPAKKAM, LAKSHM FROM THARAMANI AND KARTHIK FROM NESAPAKKAM THEY USING DUPLICATE OFFICE IN MADIPAKKAM KUTTU ROAD (OFFICE NAME BSS SYSTEMS )DUPLICATE BANK STATEMENT AND HOUSE FOR PERSONAL LOANS . SO PLS CHECK IT OUT .

THANKING YOU .



[protected][protected][protected][protected]
Can you please give any Citi Bank Credit Crad department adresss in chennai,
I wnt to go there and discuss my Complaints since how many times i am making call, it not getting solved.

With out my knowledge, From my city bank credit card department, city insurace people withdrawn an amount of around 12000(nearly).
I agreeed i ve talked with them in call about health insurance .
I did not agree with them that they will take insurance amount from credit card,
When i knew that, they ve deducted the amount from my city bank credit card, i called customer care, and told them to cancel this request, they are r telling its too late.
After cancelling Insurance, they ve put interest as 4831
Please help me out to cancell the whole amount from city credit card.
For more clarification, pls call me at [protected].
We like to see my account details through accounts online through net. How I have to open it. and do the transactions. Kindly inform it through mail.and as well as we require the statement of payment and due details. thankyou. R. Ilangovan.
Dear Sir/Madam,


Please give us the reply regarding my Credit Card bills, I can't pay Bills because I d'nt recieve my Previous month credit card Bill then I request u please check my Late Fees & Intrest charge and remove them, then i pay u bill amount.

I am suffering these problems from Previous Months If you can't solve this Problem, then you should have to think about to do
with Credit Cards.


Thanks


R K Jain
Dear Sir/Madam,


Please give us the reply regarding my Credit Card bills, I can't pay Bills because I d'nt recieve my Previous month credit card Bill then I request u please check my Late Fees & Intrest charge and remove this, then i pay u bill amount.

I am suffering these problems from Previous Months If you can't solve this Problem, then you should have to think about to do
with Credit Cards.


Thanks


Raj K Jain

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