[Resolved] Citibank Credit Card — Harassement for Payment without any details (NO Statements)
VV N Jha
This has reference to my very old Credit Card No. [protected] and the further communication with you on the same, whereby after a long gap of almost 2.5 years I got a call that there is outstanding amount of approx Rs.40000 against the said card.
Let me narrate the entire issue related to the said card:-
1)I got the Citi Card when I was at Jamshedpur and everything was going fine and use to make all my o/s payment on time.
2)After certain period o[censored]se, I was not getting the monthly statement on my given address and the same was communicated to customer care.
3)As I was NOT getting the statement and therefore after sometime I started getting the call for making the o/s payments which I was not aware.
4)On repeated request, I was handed over few duplicate statements by Citi representative at Jamshedur and twice I have made the cash payment at different places while on official tour.
5)But thereafter even with repeated request to collection man/call center I did not get monthly statements.
6)As I was not getting the statement and started receiving the due amount payment calls every month, I literally got fed up out of this service and request for closure of my credit card account by cutting the card into 4 pieces and by sending it to Chennai office.
7) Thereafter after few months I was moved from Jamshedpur and now after gap of almost 2.5 years I was given call from legal department that I escaped from Jamshedpur without making the o/s payment and now there is o/s amount of to the tune of Rs. 40000 odd against the said card.
Now I am not able to understand that what payment I am supposed to make and further I am being harassed for making the above said payment.
Being a Citibank customer I have always made the payment on time and being such reputed MNC I never thought of dealing with customer in this manner.
Even after writing mail to head (cutomer care) and by calling his Chennai office I have not yet receiving any solution.
Looking forward for support & solution.
V N Jha
Complaint marked as Resolved Aug 13, 2020