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[Resolved]  Citibank — credit card fraud

I got two messages on 15th of January saying that my credit card charged 500 BRL and 50 BRL(Braizilian Real) around 15000 INR and after that i got a message as your card is temporarily blocked please call our customer center, I called to Citi bank at same time they blocked my card card and told me to send a CDF form so they can provide me a temporary credit till the investigation , they also told me that it was a physical swipe in Brazil however at that time i was in India and my card was with me and also my card never stolen as well .
Now they told me that they are investigating this issue however i don't know what they will do now .
Keeping my fingers crossed...Just Hope CITI bank take action in time and nab the fraudsters.

If not resolved, this would affect me at least financially and mentally for months to come..
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Aug 13, 2020
Complaint marked as Resolved 
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Citi Bank Card — Fraud of Citibank

Before 2 years Iapply citi bank credit card. But no any call from bank. No any massage from bank. Presently I apply for a loan from citi financial then I saw my name in defaulters list. I dont have any citi bank cards.

Citi Bank Card — with out inform tome my card is invalid

i am dipak patil ihaving a citi bank card i am giving a chq rs 28000 there was bouncs and iam paid all amount Rs 10000 cash on atm Rs11000cash atm Rs 22753 icicibank D D RS 12 rs net tranfar to bank than bank told me your card is blockd with out notes
Same case with me as well.
As usual normal day started on Today[protected], I just checked SMS from CITI bank in morning 10AM saying that your transaction is declined due to invalid expiry date. I socked by seeing the SMS as the card is with me and I have not used my CreditCard, then how the transaction get failed.

Transaction was done at "le cordon bleu dusit c bangkok thailand". How can I swipe my card in Bangkok, Thailand same time when I am taking morning bath in India.

Then came to office and shared with my office friends and they also told me be aware as there are lots of fraud cases with CITI bank credit cards. And I called to CITI customer care lady who confirmed the transaction happened but luckily that is declined to due to invalid information. She immediately blocked my Card as I asked her.

I was thinking I was in dark or not aware suck kind of things also can happen.
- Manish (Bangalore, India)
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Same case happened with me.An SMS of 209.9 GBP =18900/- Rs transaction came to me which i never did.I complained ..they blocked the card..they investigated and again charged the amount to me, saying that it happened using my IPIN.what the heck ..a fraud is a fraud..i am still fighting with CITI bank..they are continuously charging interest on that amount..lets see where this fight goes..All the Best.
Hello Sir,

Card number - [protected]

A credit card fraud (International transaction) was made on my card and the same day i reported the fraud to citibank.While wrapping up the call, Even after asking about any further assistance required from my side they didn't tell me about a important form to be sent from my end. So I got misinformed and didnot anticipate any calls from your end.

3 months later I got the charge on my email, when i contacted them they told me that the charge has to be paid by me and they tried contacted me but I was not reachable.But as I had been confirmed that no further help is required from my end, I dont find myself accusable for not being able to keep in touch.

They are accepting that it was not communicated when I had asked upfront but they are saying we cant do anything about it since the 60 days period has passed.They are asking me to take it to the cyber cell for further investigation.

I have been a loyal customer for many years to citi and this is the first instance I am in such a situation and whole incident has been blamed on me even though lack of communication from your end was the culprit in the first place.Since the bank was not able to communicate the information when seeked and also misinforming that no further assistance is required.I find myself expecting a fair justice in this regard from you end before I go to any other medium.

I am happy with my relation with citi but I expect professionalism from a bank of such high repute and proper communication in future events

I have attached the dispute form.
Please help me with the issue.

Thank You

Regards
Vedant Sao
Hello Sir,

Card number - [protected]

A credit card fraud (International transaction) was made on my card and the same day i reported the fraud to citibank.While wrapping up the call, Even after asking about any further assistance required from my side they didn't tell me about a important form to be sent from my end. So I got misinformed and didnot anticipate any calls from your end.

3 months later I got the charge on my email, when i contacted them they told me that the charge has to be paid by me and they tried contacted me but I was not reachable.But as I had been confirmed that no further help is required from my end, I dont find myself accusable for not being able to keep in touch.

They are accepting that it was not communicated when I had asked upfront but they are saying we cant do anything about it since the 60 days period has passed.They are asking me to take it to the cyber cell for further investigation.

I have been a loyal customer for many years to citi and this is the first instance I am in such a situation and whole incident has been blamed on me even though lack of communication from banks end was the culprit in the first place.Since the bank was not able to communicate the information when seeked and also misinforming that no further assistance is required.I find myself expecting a fair justice in this regard from banks.


I have attached the dispute form.
Please help me with the issue.

Thank You

Regards

abusive call from 1400334703

I asked agent not to call to me first since he was referring some other He started using bad words n when i disconnected the calls he called for more than 20 times n whn i picked he abused i also recording for the same

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