[Resolved]  Citifinancial Consumer Finance India Ltd — Wrong Report in Cibil

Address:

Maharashtra

The first thing which i want you to take at your notice is that i have not done any settlement i have paid the amount which was suggested by your Ghatkopar Mumbai Branch. i have gone to your ghatkopar branch to close my loan account, Mr. Ganpat Kharat who is in your branch office told me to pay in your Ghatkopar Branch has told me to Pay Rs. 30075/- Along with Current Months EMI Rs. 1925/- but he told me that there is some problem in system and he collected the Money from My Wife from my Residence on 26/10/2006 and told my wife that a closing letter will come from Delhi Head office within 1 Month, after we have waited for a month but we have not received any letter from Delhi, we have again contacted Mr. Ganesh Kharat at Ghatkopar Branch he told us that he will check and revert us but there is no response for another 15 days, again we have tried to contact him but we came to know that he is gone to his native place after 5 days he came again to my residence and collected Rs. 5000/- and he has not given any receipt for that he told my wife that there is a miscalculation from his end and this is final amount to pay but after so many days he has not contacted my wife as i am not in mumbai for 2 years so i am not able to contact for the same. when i came back i tried to contact your customer care and the ghatkopar branch and i came to know that the Branch was closed, later on after 4 years Mr. Iliyas from Your office as visited my residence in my absence and told my wife that my loan account was not closed, we have told him the entire scenario after that he accepted that there is a miscommunication for your end and he demanded 3500/- Rs. from my wife to close the account permanently. my wife paid him Rs. 3500/- and he issued a receipt.

Now i have taken my cibil report in that i came to know that my citi loan account is showing as Written-Off and i have contacted your customer care, kindly take note of all this incidents there is not my fault as i have taken the first loan of my life from citi and done as directed by your officers. kindly set my account as normal to cibil all the receipts and cibil report attached with this mail for your reference.

Thanks Regards,

Dinesh Pathak

Dear Mr. Dinesh Shivsevak Pathak,


This is in reference to your query in regard to your Personal Loan facility with us wherein you have requested for an explanation on sharing information with CIBIL (Credit Information Bureau India Ltd.) pertaining to your loan facility.

At the outset, we would like to inform you that CitiFinancial Consumer Finance India Ltd. has not made a willful or wrongful complaint against you to CIBIL. In reference to sharing of data with CIBIL, we would like to inform you that together with other banks/financial institutions, CitiFinancial is also required to submit the necessary information in accordance with the credit information companies (Regulation) Act, 2005, in order to facilitate the compilation and dissemination of credit information including data on defaults to the financial system.

Further, we would like to state that at the time of settlement, the Company had provided you a total waiver of Rs.24,479.71/-. Moreover, we would like to state that Rs.17,709.92/- was the waiver given towards the Principal Outstanding (POS) out of the total waiver. We, therefore, request you to pay said amount of Rs.17,709.92/- in order to update the CIBIL record as “Closed with Nil Dues”. You can make the payment by choosing any of the below mentioned options

1. Please visit our branch office on the address given below


CitiFinancial Consumer Finance India Limited

Shop No 16/17, Kanakia Country Park, B Wing, Phase 1,

Dattapada Road, Opp Tata Steel Company, Borivali East, Mumbai-400066

Phone Number[protected] / 28548143


Or

CitiFinancial Consumer Finance India Limited

Shop No. 2,3,4, Shreeji Arcade (Opp. Nitin Castings)

Almeida Road, Thane (W), Mumbai - 400 602

2. You may send us a Demand Draft in favor of “CitiFinancial Consumer Finance India Limited” payable at Delhi. Please have the same sent on the address given below

CitiFinancial Consumer Finance India Limited

Customer Service and Quality

6, Local Shopping Complex, 2nd Floor

Pushp Vihar, New Delhi -110062

In case you require further clarifications, please contact us through any of the channels mentioned below. Also, kindly quote the aforesaid loan account number in all your future correspondence with us.


Assuring you of our best service always.



Thanking you


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Customer Service & Quality

CitiFinancial Consumer Finance India Ltd.


• E-mail us at : [protected]@afsindia.com

• Write to us at: CitiFinancial Customer Care, Post Box No.-3548

• Visit us at www.citifinancial.co.in

• Fax us at :[protected]

• Call: 39001111* (local charges applicable) or[protected]Toll free- MTNL, BSNL, Airtel, Reliance, TATA, Idea, Vodafone and Aircel users) between 9.00 am to 6.00 pm


* Landline: You can dial the number directly (do not prefix any code) from any landline within India (local charges applicable)

* Mobile: Local STD codes of that particular city need to be prefixed from any Mobile within India (local charges applicable)


CitiFinancial Consumer Finance India Ltd.

• Service Tax Number: AABCA3223BST001

• PAN Number: AABCA3223B

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