[Resolved]  Clear Trip — Promotion offer discount

Address:

Tamil Nadu

A few days back I booked for a air ticket for myself from cleartrip.com through jet airways.

In fact, my dad n me saw the jet airways website (www.jetairways.co.in) to book the tickets where the offered price was 2000rs higher than the discounted price offered through cleartrip.com. So we decided to book the tickets through cleartrip website because of the discount they were offering.

My booking ticket number in cleartrip.com is : [protected].

The promotion code they asked me to enter was "DEAL30". I entered this into the box where it was specified. Thinking that I will get the discount I went further with the booking.

It was also mentioned that the insurance charges was Rs.16. Thinking that I will be charged as per the given amount and discount will be provided I went ahead to net banking and paying the amount.

It was clearly mentioned that I would be deducted after the final payment has been done in the website. But I was not given any discount and the amount which was mentioned only was deducted from my account.

In fact I was charged for insurance Rs.2106! I was under the impression that I never selected it and remember seeing was Rs16.

I went ahead and sent this below E-mail to their customer support, which they never bothered replying too.

"Today I checked up all the sites for purchasing airticket from Chennai to Singapore. In fact when I was about to book through Jet airways site, my dad suggested cleartrip.com offering very good ticket price and the difference between both the sites, your site offering nearly 2000 rs. Cheaper.

Your promotion page states that if I book in the promotion period from 19th July 2012 to 31st August 2012 I will be getting 30% or 1600 Rs. Discount for asian sector. Also towards insurance it was mentioned 16 rs. So I was happy to purchase through cleartrip.com. it was mentioned in your promotion page that once I click proceed for purchasing ticket by mentioning the promo code DEAL30 , I will be getting the discounted price.


But I got SMS information for the total deduction of money for the air ticket and no discounted fare. This fare is more than the Jet airways site fare and not the advertised and agreed fare as mentioned in cleatrip.com.


I feel that I have been cheated and I want you to revert back immediately by crediting the discounted money for the ticket as well as for the insurance money."


So after this e-mail was not responded to I called their customer support and spoke to their Customer Executive, explained about the whole situation and she said she would get in touch with her IT department and her seniors and will get back to me. She never bothered too, waited for three days. Now today again I spoke to the Customer support, this time they tell me that the I NEVER entered the promotion code. Come on I'm not a four year old to know about the discount and not enter it. I remember entering the promotion code and I said this to the customer support in charge time and again and she and her IT department are adamant that I never did. Moreover she goes about the insurance amount that it would already be checked (that is reliance insurance) and I'm supposed to uncheck it. How can cleartrip decide on their own decide that the customer will take up insurance and automatically check the box? This is clear robbing of money from their customer's.

They only reply with their sorry for the inconvenience and ask me in future to uncheck the box! What about the money they took now?

I'm really grunted and stoked and feel cheated about this attitude of the customer support team and cleartrip.com's service. If their customer support cant offer a support or provide a solution to the problem NOW than in future is it really called a "Customer Support"?

I'm sure they lost a customer in me for now and they will lose more customer's if they continue to cheat like this.