[Resolved]  Cleartrip — Non refund of amount

Cleartrip.com — Refund of the amount

I tried to book ticket from cleartrip.com on 14th of Feb. Unfortunately the booking failed and amount was deducted from my account. I received an email stating that "DO NOT PANIC" and the amount will be posted back in my account with in 24 hours. Even after two days when I didnt get my amount back I check on their website which states will get the refund within 15 WORKING DAYS. I called up an executive at the call center and she said it will take 7 to 14 working days to get my refund back and they have released the amount and it depends on the bank. However, as per the bank, they say that as soon as they get the money, they will credit in the account and the amount is delayed from the vender’s side.
I don’t believe cleartrip as three different medium I have got three different TAT. It is not the matter of money but if the amount is taken immd. then why it should take almost half a month to get the refund. If anyone can suggest or advise. Please email me on [protected]@gmail.com

Government — NON REFUND OF AMOUNT

SIR, I HAVE BOOKED TWO TICKETS BEARING PNR NO. OOPTOU & OHRGEQ WITH KINGFISHER AIRLINES FROM SIRNAGAR TO DELHI IT-312 DTD 24 OCT 2012. BUT ON 19 OCT 2012 KINGFISHER ORIGINATED A MSG OF CANCELLATION OF FLIGHT . BUT REFUND YET NOT MADE EVEN AFTER 5 DAYS. PLEASE SOLICIT INSTRNS PSE.

Cleartrip Trip ID: [protected]
Inbox
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Venu Kumar Royal <[protected]@gmail.com>

Jul 1 (2 days ago)

to Cleartrip, hotelsat
Dear Sir / Madam,
I booked Family A/C suite hotel for 2 days in Mallika residency ie 24th june to 29th june, but when i arrived they given me normal A/c room and not responding to my questions and said to contact to clear trip or you can go for other hotels, but i dont have time bcoz already it is 12pm night where i cant search for hotels and after check in the bath rooms are not cleaned where 1 feet water floating in bath room and toilet is worst where i cant explain about that dirty toilet, i informed more than 3 times to Receiptionist to clean the toilets but no response from their end as they feels that i am staying for free and they said tomorrow will arrange for cleaning and adjust for the night with dirty toilet. I suffered whole night with bad smell in room.I required balance money bcoz i paid for Family suite but given normal room. So credit the balance amount to my account or else will be taken serious action and more over i am going to stop booking from your clear trip bcoz you made with third class hotels and making customers fools with dummy photos and features.

Cleartrip Trip ID: [protected]
Cleartrip Customer Support

Jul 1 (2 days ago)

to me
Type your response ABOVE THIS LINE to reply
venrasmba
Subject: Cleartrip Trip ID: [protected]
JUL 01, 2013 | 04:12PM IST
Naresh Jadhav replied:
Dear Mr. Kumar,

Thank you for writing to us regarding your hotel reservation against Trip ID: [protected].

We understand your concern and apologize for the inconvenience caused to you.

We would like to inform you that we have forwarded your mail to the concerned department.

We will update you as soon as we receive any revert from them.

If you require any further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip for your travel needs.

Regards,

Naresh Jadhav
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
JUL 01, 2013 | 02:36PM IST
Original message
*Regards,
K.Venu Kumar.*

This message was sent to [protected]@gmail.com in reference to Case #: 454182.
[[eb74e6dbb640af09398fdfd0bab0d906b[protected]]]
Cleartrip Customer Support

4:21 PM (22 hours ago)

to me
Type your response ABOVE THIS LINE to reply
venrasmba
Subject: Cleartrip Trip ID: [protected]
JUL 02, 2013 | 04:20PM IST
Naresh Jadhav replied:
Dear Mr. Kumar,

Thank you for writing to us regarding your hotel reservation against Trip ID: [protected].

We understand your concern and apologize for delay in replying to your email.

As per confirmation received from our concerned team we regret to inform you that in situation of any inconvenience, you should have called Cleartrip Customer Support anytime during your stay. However as per our records there are no details of you calling our customer support and informing about the problems faced by you.

Please note that as pr our records you have already utilized the entire stay. As per assured quality offer you should have called us within 12 hours of your check-out.

Hence we regret to inform to inform you that we would not be able to provide any refund from our end.

We sincerely apologize for any inconvenience caused by you.
[[eb74e6dbb640af09398fdfd0bab0d906b[protected]]]
[protected]@gmail.com

4:48 PM (22 hours ago)

to customersupport
Dear Naresh
I am not asking entire amount, I just demanding the extra price which I paid for Family suite and I got normal ac room. So charge as per the room rate and pay back extra amount.
Sent from my BlackBerry® on Reliance Mobile, India's No. 1 Network. Go for it!
From: Cleartrip Customer Support <[protected]@cleartrip.com>
Date: Tue, 2 Jul 2013 10:51:02 +0000
To: <[protected]@gmail.com>
ReplyTo: [protected]@cleartrip.com
Subject: Re: Cleartrip Trip ID: [protected]