Cleartrip — Substandard service

Address:

Idukki, Kerala

Trip Id -[protected] we 3 couples had booked a decent hotel(Marathoma Retreat) during our vacation to Munnar. But on the day of travel when we called the hotel to our shock found it was never booked. And than started the frantic calls to their Customer support and it took another 8 hours to make an alternative arrangement.Horror story was yet to come as it was a substandard hotel with dirty rooms,toilets,bedsheets,towels, no drinking water. BF was suppossed to be complimentary and was never provided.For everything they had a readymade answer "NO".There was garbage all around the place.The hotel was not even worth 500rs.ClearTrip made our stay and vacation a waste