[Resolved]  Cleartrip — fraud made in terms of false commitment

Address:West Bengal

In the website when I booked, in the room and rates tab Refrigerator as an amenity was there in the site for Double Room AC type, but when I entered the hotel room I found it was not there.
I called cleartrip on Friday 05 Aug and spoke to customer care executive Snehal and when she did not understand the issue, I asked to transfer the line to her senior who was busy. Later Sunil, duty manager called me and did whatever he can do for non-cooperation. At that time he asked me to send mail when I told I am not having access to it. I told clearly that I can send mail to him on Monday but if he can take care of the issue but he was very much willing not to help and repeatedly asked to send a screenshot as a proof. Now I have attached the proof and sent them but they don't care about responding other than auto response. I spoiled my vacation because of cleartrip and I understand as I have paid in advance cleartrip was behaving in that way.
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Aug 13, 2020
Complaint marked as Resolved 
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I have sent them a mail regarding the issue and got a auto reply that they will revert back within 24 hours. That 24 hours have passed long back and they are so busy that they don't have time to respond to that mail.
Dear Guest,

Could you please let us know your Trip ID in order to investigate this issue further?

Regards,

Cleartrip Customer Support
Trip ID: [protected]

You are going to investigate the issue!!! Sounds WAO!!!
After giving all the details 168 hours back your duty manager told, he will be replying in 24 to 48 hours. But the thing is neither I have received any mail nor a call.
Can I know what investigation you have done and what is the result.

Mr. Sunil Pai called me and I spoke to his supervisor and when told that I wanted this issue i.e. what level of support does the customer support team give needs to get highlighted to the management he simply did again all the things to not co-operate and didn't give a call back. Even I told them to reply to the mail which I have sent to [protected]@cleartrip.com and [protected]@cleartrip.com on 8th August, 2011 and got the reference number CASE:1365300 but I am yet to receive any response though in the auto reply cleartrip told that they will reply in 24 hours. Looks like i.e. actually 24 days.
Dear Customer Support,

By not replying to the post as you people have nothing to say about the fraud made you are just justifying how poor the customer support of cleartrip is. Would like to request you to just remove the support word from your contacts. The information you wanted has been given over the phone, email, cleartrip complaints forum more than a month ago and also in this forum almost a month ago and still no response and people know how a big cheat you are.

Regards,
Rana
Dear Readers,

Who are going through this post be aware that I have contacted Cleartrip by every possible way of communication and they just need 24 hours if it is a mail and 24-72 hours if that is over phone and still after ONE AND HALF MONTH they are yet to respond to my query and you can understand what the level of service they offer.

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