Cleartrip.com — Money charged to credit card but neither a ticket nor trip id issued by Cleartrip

 
4 Reviews
Bangalore, Bangalore District, Karnataka, India
 Hitesh Govind
Hi,

On 25th November, 2010 I called up Cleartrip phone booking line and initiated the process to book a round trip ticket for 2 adults, Bangalore to Sharjah. The phone booking executive took the booking request and directed me to the phone payment system were Rs. 32958 was charged to me credit card. My unfortunate experience with cleartrip starts at this point. After the credit card was charged, the phone booking executive gets on the line and informs me that the ticket isn't available and he has initiated a refund process. The funny thing is that no trip id was generated nor any communication from cleartrip about the transaction. The credit card statement is the only evidence that cleartrip has charged me for a ticket that doesn't exist. The representative told me that a refund will be reflected in my credit card statement in 5 working days. I took his statement at face value and waited for 5 working days. Seeing no refund I called cleartrip again and it too a huge effort to explain another executive what had happened. Since then it has been 3 weeks and every time I call cleatrip, the response is "We have initiated refund process and you will get it in 3 days".

I am beginning to loose trust in Cleartrip, primarily because the phone executive gives misleading information and most importantly they don't send an email on such failed (goofed-up) transactions. Even emails to customer service hasn't yielded any response. Please let me know, how I can draw Cleartrip's attention to this matter. I question that I want to ask Cleartrip is, "Has a refund process truly been initiated or am I being taken for a ride?". I have been a cleartrip customer for nearly 2 years and every experience has been pleasant except this one. I held the company at high esteem, but seems like they are forcing me to change my opinion about them.

My booking details are -
Cleartrip ID:- [email protected]
Trip ID: None
Date of booking: 25th November, 2010
No of persons: 2
From: Bangalore
To: Sharjah

Regards,
Hitesh Govind
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Hi,

Within 24 hrs of posting the complaint on this website I got a call from cleartrip. In fact there were 6 missed calls from the same number while I was in a meeting. Finally, Edwin the floor manager had a chat with me and assured me that he has personally looked into the matter. He advised me to expect the refund with 3-4 working days.

I appreciate cleartrip/Edwin reaching out to me, and would really be delighted if they the refund happens within 3-4 working days.

Thanks,
Hitesh
Dear Hitesh,

We regret for the inconvenience caused to you while getting the refund of your money.

We have initiated the refund process from our end and the amount should reflect in your account within next 3-4 working days.

Regards,

Cleartrip Customer Support
Hi,

I would like to thank Cleartrip for keeping their end of the commitment of refunding the amount in 3-4 days. I can now see the amount credited into my credit card. Even though the initial days during the refund process was rough due to misleading information from phone booking executives, I think Cleartrip acted quickly to fix the issue. I would like to thank phone booking executive Tushar Patil and floor manager Edwin for a speedy resolution.

I believe systems aren't flawless, but a timely resolution is always appreciated by customers. I shall be looking forward to using Cleartrip.com for planning my next air travel.

Regards,
Hitesh

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    4%
    Complaints
    1635
    Pending
    26
    Resolved
    49
    phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    location
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    Cleartrip.com - Money charged to credit card but neither a ticket nor trip id issued by Cleartrip