Cleartrip.com — worst ticket booking and No refund experience

 
4 Reviews
Bangalore District, Karnataka, India
 jkurian
worst ticket booking and No refund experience


I have usually booked air tickets using cleartrip.com and happy with the process. First time ever I had to cancel a booking earlier in April due to a family emergency. I was made to run between the airlines
(Jet Airways) and Cleartrip customer service several times to understand exactly who will be giving me the refund.

As per cleartrip support topic ==>How long does it take to process a refund?

"We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts. "

DONT BELIEVE THIS STATEMENT. THESE FRAUD SERVICE GUYS WONT DO THIS

In my cancellation it is almost 2 months now, cleartrip did not refund even a paisa. Their customer support doesn’t even know what to answer. I spend huge money even calling the support.

To add on, I have made a mistake in date during booking (entered 25th march instead of 25 April); I realised in the next moment and called up support for changing the date. They told it should be done in usual cancellation procedure and deducted 6000 for the cancellation.


The biggest revelation was the absolutely callous attitude of the customer service towards customers who decides to cancel a booking. I was put on hold for long time (minimum 9 minutes as per their recorded message) every time I dial the cancellation option. However when I changed tactic and dial the new booking option, I got through within a second to a customer service executive. Strange is’nt it? So they have separate lines for clients who need new bookings and those who wish to cancel their bookings.

For all appearances they have limited bandwidth and all their lines are completely occupied. Very smart and devious!


Incidentally I also followed their instructions to send an email to their customer support with guaranteed response in 24 hours. Over 2 days since I sent the message with a reminder and I received only their automated response acknowledging receipt and giving the same nonsense about being very customer centric.



I am still waiting for a resolution to my problem. Any suggestions?



This is pathetic, horrible and fraud cheat service offered my these 'diffculttrip' guys
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear Sir,

We are extremely sorry for the inconvenience caused to you while getting your refund, however, in order to expedite the process, could you please help us with the Trip ID?

Regards,

Cleartrip Customer Care
Kurian,

Cleartrip is the worst travel agent in India.

Nebver trust even a word of what they say. read my post today and you will realise hwo they are bent upon harassing and cheating a customer. once the customer gets to know their tactics they would not even reply to him.

What kind of busienss ethics, corporate governance or executives do they have? how long will theycontinue harrassing the customers?

if a number of customers join together, i am inclined to sue them in the consumer court under class action.

they are very insulting and uncaring. only if you want to spoil your mood you should ever deal with them in any way.

bal Krishna Gupta
[protected]
[email protected]
Mumbai

Cancellation of trip id 16041518596

Train ticket of TRIP ID-[protected], PNR- [protected], train-12246, DOJ- 12.08.2016, 3A, YPR - HWH, cannot be cancelled as it cannot be viewed in upcoming trips of my accpunt.

PLEASE CANCEL TRIP ID [protected] AT YOUR END.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    4%
    Complaints
    1620
    Pending
    27
    Resolved
    48
    phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    location
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    Cleartrip.com - worst ticket booking and No refund experience