[Resolved]  Cleartrip.com — Did not get back Rs 2000 as cashback

Complaint: I booked an international air ticket on May 10that www.cleartrip.com. The Trip ID is [protected]. Their payment gateway for debit cards wasn't working --- and I wanted to use that to avail of their Rs 2000 cashback offer --- but when I called customer support they said to go ahead and buy the ticket using netbanking, send in the details and they would likely be able to give me the cashback.

This is the first time I'm buying an international ticket on Cleartrip and I am EXTREMELY disappointed at the poor quality of customer service.

First of all, the problem was with the Cleartrip website/financial gateway since it was not accepting a valid Debit card (Rs 2000 cashback was based on using a debit or credit card).

Secondly, I would have gone to some other sight and booked my ticket there but after spending lots of time on the phone with Cleartrip customer support I was told that I should go ahead and buy my ticket at Cleartrip using Netbanking and send in a detailed email with screenshots --- which I spent a lot of time doing --- and they would likely adjust the amount.

Thirdly, I now get an email from them saying that "Since the offer is now not applicable for your booking, kindly tell us about your present query and elaborate on same."

I am copying below the email correspondence with them and also attaching copies of the two screenshots they had asked me to send them.

I look forward to speedy redressal and refund!

Thanks.

Amitava

Amitava 'Babi' Mitra, PhD

mobile: +[protected]
skype: babi.mitra
email: [protected]@yahoo.com
linked in: http://www.linkedin.com/in/babimitra


copy of email correspondence with Cleartrip:


From: Cleartrip Customer Support <[protected]@cleartrip.com>
To: [protected]@yahoo.com
Sent: Monday, May 13, 2013 2:31 PM
Subject: Re: Trip ID [protected] --- problems with payment using coupon code

Type your response ABOVE THIS LINE to reply
Babi Mitra
Subject: Trip ID [protected] --- problems with payment using coupon code
MAY 13, 2013 | 02:31PM IST
Mangesh Magar replied:
Hi,

Since the offer is now not applicable for your booking, kindly tell us about your present query and elaborate on same.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 13, 2013 | 02:00PM IST
Babi replied:
I understand that the cashback was valid with a credit card or debit card, and not with netbanking --- as I explained to Sohil and also explained in detail in my email, that was not the problem.
MAY 13, 2013 | 01:23PM IST
Mangesh Magar replied:
Dear Mr. Mitra,

Thank you for your patience.

As per one of the terms of this offer, you were required to make payment with any Debit or Credit Card of your choice. This offer was not valid on payment made by Net banking or Cash.

Since you have used Net banking you were not given the benefit of this offer.

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 11, 2013 | 09:54AM IST
Mangesh Magar replied:
Dear Mr. Mitra,

Thank you for writing to us regarding your issue for trip id [protected].

We understand your concern and apologize for the inconvenience caused to you.

We are presently checking on your case for more details and shall contact you soon.

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 10, 2013 | 12:04AM IST
Original message
Babi wrote:



Hello,

I had a problem using the coupon code APRSUM13 on the Cleartrip site while booking my Del-Bos-Del roundtrip ticket using my SBI Debit Card. As a result, I did not get the Rs. 2,000 discount that I should have got which would have resulted in my paying Rs, 70,275.

I called up customer support and spoke with Sohil.
He asked me to go ahead and do my booking using Netbanking. He also asked me to send the following information and that if everything was okay, I would get Rs. 2,000 cash back and it would be processed within 24 hours.

I booked my ticket and paid Rs 72,275 for it. The trip ID is [protected] and the PNR number is 59VRFS

He asked me to take screen shots of the screen which showed the discounted fare and the screen which showed the problem with using my debit card for payment. I am attaching a word file with both those screen shots.

Other information I was asked for:
* Name: Amitava Mitra
* Airline name: Lufthansa
* Coupon Code: APRSUM13
* Coupon amount: Rs, 2,000
* Number of passengers: One
* Mode of payment tried for coupon: State Bank of India Debit Card using a valid SecureCode for Mastercard
* Travel details of the ticket I was trying to book:
*


Lufthansa
LH 763
New Delhi → Munich
Wed, 05 Jun 2013 08:50 — 13:25
8h 5m, 0 stops
Lufthansa
LH 115
Munich → Frankfurt
Wed, 05 Jun 2013 15:00 — 16:05
1h 5m, 0 stops
Lufthansa
LH 420
Frankfurt → Boston
Wed, 05 Jun 2013 17:55 — 20:10
8h 15m, 0 stops
Lufthansa
LH 421
Boston → Frankfurt
Sun, 09 Jun 2013 22:05 — 11:25
7h 20m, 0 stops
Lufthansa
LH 760
Frankfurt → New Delhi
Mon, 10 Jun 2013 13:45 — 00:30
7h 15m, 0 stops



Looking forward to getting the Rs 2,000 refund.

Sincerely,

Amitava