Cleartrip.com — Not refunding promised cashback
Mumbai City District, Maharashtra, India
Not issuing cashback
This is one of those horrible experiences where you seem to go for a offer but fall for a trap. I had booked 4 nights hotel in Gwalior Trip ID[protected]. I had used the PAYHALF offer which mentioned that I would get 40% cashback i.e Rs. 1600/- since I had booked for 4 nights. The refund was promised within 2 weeks maximum. Its been 5 weeks now and after continuous calls the only reply I get is it has been sent for processing. I have checked with my bank and no refund is in process. cleartrip clearly doesnt have a consumer addressal system since they dont have any reference number generation facility for complaints and redressals. I have used other travel portals but have not faced any problem with them yet.
I hope someone from their end looks into it and processes my refund so that further image is not tarnished. You might have lost a customer already. Try not losing more by acting as promised. Please dont fall for these cashback gimmicks from cleartrip, the refund seems to keep you waiting forever.
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