Cleartrip.com — Cancellation refund
Mumbai, Maharashtra, India
I had booked an International return ticket for my brother for his travel to Frankfurt date of travel 30 June '11 ticket booked on 23 Feb '11 cost Rs. 34554/-. At the time of the booking I had checked each and every references, links, questions on the web page of cleartrip.com and went through the term & conditions as well. Due to some unavoidable circumstances my brother will not be able to travel and so I called cleartrip on 26 May '11 on their helpline # +[protected] to cancel the ticket & got to know thru' their customercare Ms. Sameena that the ticket I had booked is a non-refundable fare, I informed them at the time of the booking there was no Fare rules mentioned and they insisted that the fare rules are mentioned. Since, sameena was not being of any help I spoke to another representative of cleartrip Kunal and he asked me to go on their website and check my booking done & I would see the fare rules. I even did that but there was no fare rules, the screen shot of the same was emailed to their id - [protected]@cleartrip.com. Their concerned person informed me that if the fare rules were not showing I shouldn't have booked the tickets, but no where on thier website this is mentioned also, if there were no fare rules the website shouldn't have allowed me to proceed with the booking, they also said I should have called and checked with them for the fare rules (which i did, but I don't remember who I spoke to). Since, the representatives were not being of help I spoke to their Manager, Sunil Verma on 30 May '11 and he ensured that he will look into the matter and it will take 3 days. He was to check with his technical team about the steps I had taken at the time of the booking but there has been no response, on calling him today he says that there are sometimes technical problems on their website and if I could give him details of the customer care person I had spoken to, time of the call & number etc.... After, submitting proof of their screen shot where it states "there are no fare rules for the ticket I have issued" still they are not agreeing to refund my money. The loss i will bear for their negligence is Rs. 20000/-. Attached is the screen shot of my booking.
|2 Comments Updated:||Share0Tweet0|