[Resolved]  Cleartrip.com — Non refund of money for failed transaction for IRCTC booking

Address:Pune, Maharashtra

I have booked ticket for pipariya to pune by darbangha exp on 03/03/10 , but i was unable to complete transaction due to its failure. I have tried this transaction twice and was debited twice i.e. Rs. 3168.28. The transaction id's for the same are S51754098 and S51751483. From mentioned two debits in my account one is refunded back to me on 08/03/10 (Description :RLY[protected] and Transaction id:S[protected]. So you are kindly requested to refund me the balance amount at your earliest. All these transactions were made from my card 4213XXXXXXXX3489. Screen shot of Bank statement is enclosed herewith and also sent to cleartrip on 14/03/10 and 04/04/10. But no reply for the same. They assure that the query will be solved in next 48 hrs. I tried twice or thrice to call to call centre for the same but they told that your query is passed to accounts department and we are sorry for your inconvinience. But if a transaction takes more than a month to be refunded no customer will try to book on such sites. On IRCTC.co.in one use to get refunds in 4 to 5 working days. I insist you the reading authority to take appropriate measures and insist refund along with interest @ 24% p.a. so that these companies will not default the consumers like this....
Thanking You,
Jagdish
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Cleartrip.com — refund of cancelled ticket

I have booked the railway ticket through Cleartrip in the month of January 2009, before the travell date cancelled the wait list ticket through mail as well as by calling the call centre and confirmed the cancellation also.

Refund not received after 11 months also after so many follow up and calls.
I have booked three international air tickets through cleartrip from Chennai to Muscat on 10th of November 2009. I have cancelled those tickets on 28th of Nov 09 and received a mail from cleartrip that they will revert back with the refund amount within 2 days and the same will be credited to my account within 8 to 15 working days. Till date after sending 3 remainders also they have not reverted back with the refund amount (although it is given Rs. 500/- per ticket in the refund policy of cleartrip).


The booking number for the three tickets is[protected] &[protected]

regards

sarathy
Dear Jagdish,

Request you to please provide us with your booking id and email address, as we are unable to find your booking made on Cleartrip.com

Also request you to please provide us with more three working from the date of reply for investigation.
Dear Sir,

My Trip id:[protected] and email address : [protected]@in.com. The booking mentioned does not reflect on your site after logging in to my account. Please refer bank statement attached and mail sent to you. It shows amounts debited of Rs. 3168.28 twice and same is refunded once on 08/03/10 Rs. 3146.64. I have registered complaint twice by calling you on[protected].

Thank you for your reply.

Cleartrip.com — No cash back after 25 days of booking

I had booked a ticket on 8th june 2010 from Indore to Bangalore with trip id [protected]. I was supposed to get a 25% cashback within 5 working days but till date i.e 1 July 2010 I have not got any cashback and niether any information regarding the delay in my cashback, I tried to call at their given number that is also not working.
Kindly help me get my cashback.

Regards
Aniruddha Saundattikar
[protected]
Dear Sir,

As specified earlier through an email to your registered email ID, you have not entered the desired coupon code for the Cash back, hence, no Cash back has been processed to your account.

Regards,

Cleartrip Customer Care

Cleartrip.com — train ticket failed package refund

I have booked a package train ticket to secundrabad to shiridi on[protected] for 7th july 2010. this ticket conformation was failed as per ITinerary (TRIP ID [protected]) for 10 Adults and debited Rs.18,500 to my SBI credit card account. same thing was conformed by them immideately through my E mail Id and the same will be refund with in 24 Hours to my account. I have given a complaint about my refund on 10-07 and[protected] over phone. I got reply that immideatly they are going to refund and also 14th julyit self they have refunded my money. I have not received to my address nor credited to my credit card account. I have given a mil also in 14th august. till today i didnot get my money back in addition to this problum the credit card people debited 42% interest to my account along with penality for this period.kindly help to settle my account along with penality debited by bank .my address is p upendra lakshmana rao. MIG B-16/G1, 5th phase, Beside D Mart. kphb. hyderabad. 72. phone no, [protected]. clear trip Address isUnit No 001, Ground Floor, DTC Bldg, Sitaram Mills Compound,
N.M. Joshi Marg, Delisle Road, Lower Parel (E) Mumbai - 400011 ...
They are intentionally doing this and not refunding the amount. they arte cheeters

upendra paleti

Cleartrip.com — False Marketing Campaigns

Cleartrip Marketing Offer:

"Book any Train on Cleartrip.com from 23rd July 2010 to 31st July 2010 and get a Rs.4000 jewellery voucher from Surat diamond."

I booked my ticket on 27th July during promotion period having trip ID [protected] but till date (about to complete 2 months) no response from Cleartrip. I even called five times to cleartrip in last one and half month to get the status but every time they said “Sorry for the inconvenience caused” and no actions so far.

This shows that Cleartrip is coming up with false Marketing Promotions just to increase the revenues. Once the campaign finishes, they also forget to keep their promise and start promoting another false marketing compaign.

As a consumers, we should raise our voice to restrict companies like cleartrip in doing such kind of business.

Thanks
Ashish Arora
CLEARTRIP.COM is a big fraud and cheater.
When it comes to ticket cancellation and refund CLEARTRIP is worst among the Travel Agents.
CLEARTRIP never refunds the money unless you take legal action. This my personal experience.
The customer care is most hopeless and helpless bunch of people. I pray to GOD that these type of fraudesters should be punished in a cruel manner.

Cleartrip.com — Refund

I had made a hotel booking for Chennai for Check in on 20th July 2011 and Check out 21st July. The Trip ID [protected]. When I received the voucher I realized, to my horror, that a wrong hotel was booked for me which happened to be quite a distance from the main city. On 19th July 2011 I called up Clear Trip and informed them about the mistake. Their Executive, Ms. Priyanka accepted the mistake and assured me that refund will be credited to my account in 3 days. Till date the refund has not been credited. after regular follow up one Mr. Kahid informed me that the hotel is conducting investigations in to the whole affair and as and when the hotel refunds the money they will do so. I failed to understand as to why in the first place the hotel should conduct the investigation when it was not their fault at all and why should they do so for the fault of Clear trip? He made it sound that as if a crime has been committed for which investigation is a necessity. This was absolutely baffling. In the first place they make a wrong booking, then they do not process the refund for more than 50 days and on top of it they offer a very stupid and idiotic reason for not settling the refund due. A small amount of Rs 3,500/ is not being refunded for more than 50 days, what can one think of such an organization. It is better not to deal with them. Beware all.
Haresh Wadhwani

IRCTC — NON REFUND OF FAILED TRANSACTION

PAYMENT OF THE FAILED TRANSACTION HAS NOT YET BEEN DONE TO MY ACCOUNT FROM IRCTC. SO I REQUEST YOU TO LOOK INTO THE MATTER SERIOUSLY.
DETAILS OF TRANSACTION ARE GIVEN BELOW.

PNR No.: NOT GIVEN
Transaction ID :[protected]
Train No. : 12907
From : BDTS
To : NZM
Date of journey:04 DEC 2011

PASSENGER NAME 1 : RAMAKANT
AGE : 20
SEX: : MALE
PASSENGER NAME 2 : GAURAV YADAV
AGE : 19
SEX: : MALE
my self ramlaljain from titilagarh i want ticket cancellation
I have booked my e-ticket through cleartrip.Com from TRIVANDRUM TO ERNAKULA NORTH on 10 APRIL 2013 in Second seating . Due to some problem cancelled my booking.ticket was booked through FEDERAL BANK card. Please go through the issue immediately and refunded my amount to my account. transaction ID- S 56385124

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ClearTrip
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    3042
    Pending
    0
    Resolved
    287
    ClearTrip Phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    ClearTrip Address
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    View all ClearTrip contact information