[Resolved]  Club Mahindra Holidays — Disgusting service - awaiting refund for one year

Club Mahindra :I stopped paying the installments a few months back still the company does not bother.

Possibly the company never had the intention of providing service.

If you do not refund my money with 18% interest within next 7 days, I will take this matter to consumer court.

Extermely 3rd class organisation


Vikas Sharma
Hand Phone :+[protected]
Messenger :+[protected]
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Saturday, June 21, 2008 7:45 PM
To: '[protected]@clubmahindra.com'
Cc: '[protected]@clubmahindra.com'; '[protected]@clubmahindra.com'; 'sunny.[protected]@clubmahindra.com'; 'gulvendra.[protected]@clubmahindra.com'; 'lovleen.[protected]@clubmahindra.com'; 'karan.[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


I got 2 calls from your customer care but I was busy, requested them to call me back in 30 minutes, both promised none called.

The 2nd call was supposedly from your Delhi office. The lady calling suggested that my reason for wanting to withdraw was that I did not want to pay the yearly maintenance fee.

Please note that is not the reason.

The reason is your extremely poor customer service and non fulfilment of all the promises made to me at the time of signing up.

Please give me the email id to your MD, I am sure he would want to know how the company is being managed on the ground

Vikas Sharma
Hand Phone :+[protected]
Messenger :+[protected]
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Sunday, May 25, 2008 4:52 PM
To: '[protected]@clubmahindra.com'
Cc: '[protected]@clubmahindra.com'; '[protected]@clubmahindra.com'; 'sunny.[protected]@clubmahindra.com'; 'gulvendra.[protected]@clubmahindra.com'; 'lovleen.[protected]@clubmahindra.com'; 'karan.[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


No revert or callback as confirmed by the auto generated message attached.

The no. provided does not connect.

Next I am going to a consumer court


Vikas Sharma
Hand Phone :+[protected]
Messenger :+[protected]
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Thursday, May 15, 2008 12:05 PM
To: '[protected]@clubmahindra.com'
Cc: '[protected]@clubmahindra.com'; '[protected]@clubmahindra.com'; 'sunny.[protected]@clubmahindra.com'; 'gulvendra.[protected]@clubmahindra.com'; 'lovleen.[protected]@clubmahindra.com'; 'karan.[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


Somebody called me from the collection department for payment of Annual Maintenance fees.

Last full tear you have continued to charge my credit card for the monthly instalment for a customer who wanted to withdraw within 10 days of joining.

I call that cheating. I am sure this is not about the house of Mahindra's, who I respect for many reasons. It is definitely about the people who work for them.

Please resolve this for me. All marked on this mail have proved to be highly insensitive and useless.



Vikas Sharma
Hand Phone : +[protected]
Messenger : +[protected]
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Tuesday, April 01, 2008 4:47 PM
To: 'gulvendra.[protected]@clubmahindra.com'; 'karan.[protected]@clubmahindra.com'; 'lovleen.[protected]@clubmahindra.com'
Cc: '[protected]@clubmahindra.com'; '[protected]@clubmahindra.com'; 'sunny.[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


Is somebody bothered?
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Monday, March 24, 2008 4:04 PM
To: 'gulvendra.[protected]@clubmahindra.com'; 'karan.[protected]@clubmahindra.com'; 'lovleen.[protected]@clubmahindra.com'
Cc: '[protected]@clubmahindra.com'; '[protected]@clubmahindra.com'; 'sunny.[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


Extremely unfortunate that no action has been taken.

I am continually being charged for the membership on my credit card.

A couple of months back I received a call from customer care who told me the case would be taken care of.

No revert and update.

I am sure this is not what the house of Mahindras stands for.


-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Friday, December 14, 2007 3:45 PM
To: 'gulvendra.[protected]@clubmahindra.com'; 'karan.[protected]@clubmahindra.com'; 'lovleen.[protected]@clubmahindra.com'
Cc: '[protected]@clubmahindra.com'; '[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


Please revert
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Monday, November 26, 2007 1:46 PM
To: 'gulvendra.[protected]@clubmahindra.com'; 'karan.[protected]@clubmahindra.com'
Cc: '[protected]@clubmahindra.com'; '[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


No development.
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Monday, November 19, 2007 2:17 PM
To: 'gulvendra.[protected]@clubmahindra.com'
Cc: '[protected]@clubmahindra.com'; '[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


I do not see anything even today on my mail id. This is despite my follow up with you yesterday.
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Saturday, November 17, 2007 6:43 PM
To: 'gulvendra.[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


Nothing so far please do not force me to take some harsh steps.
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Tuesday, November 06, 2007 3:56 PM
To: 'gulvendra.[protected]@clubmahindra.com'
Subject: RE: Withdrawal from CM membership


This is too much, even after repeated reminder calls over last 2 months you have not even forwarded me a confirmation and date by which I will be refunded my money.

I am now forced to pursue directly with your HO
-----Original Message-----
From: Vikas Meridian [mailto:[protected]@meridiantelecom.com]
Sent: Sunday, September 30, 2007 1:56 PM
To: 'gulvendra.[protected]@clubmahindra.com'
Subject: Withdrawal from CM membership


Dear Mr. Gulvendra (T.O. Manager),

I subscribed to Club Mahindra membership on the 15th of Sept. 2007 by paying Rs. 38, 922 through my credit card. My membership id is 350319.

The special offer made to me was as under :

3 weeks free RCI international holiday - 2 year validity (mentioned as 1 year on the confirmation letter)
1 week at Club Mahindra with 1 year validity
3 nights at Club Mahindra with 2 year validity (Not mentioned on the confirmation letter)
Rs. 10, 000 food vouchers
Rs. 5000 cash refund (Not mentioned on the confirmation letter)
2 voucher for 2 nights & 3 days (in addition to the one given to me for attending the counselling) (Not mentioned on the confirmation letter)

The company has been advertising the free trip to Malaysia + 1 week RCI holiday + 1 week Club Mahindra + Rs. 4000 food vouchers.

I called one of your consultants today and he offered me the above on a red studio membership and in addition most of major things as offered by you.

I had trusted Mahindras as major corporate house of India but I feel cheated now.

You are requested to please cancel my membership with immediate effect and refund my money as soon as possible.

Now, I am told that cancellation will be against deductions since I am doing it after 10 days. Please be reminded that I had informed the call centre of the breach of trust and informed them of my intention. Later Mr. Rajesh Pant called after 2 days but the conversation remained inconclusive.

I am pained to discover the dark side and shall definitely escalate it to the highest levels within Mahindra as an organisation and to consumer forums in larger consumer interest.

Please provide me with the mail id to your MD and RCI customer service.

Regards

Vikas Sharma